Elite Garages Reviews 

952
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 644 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the welcoming staff for their friendly attitude, ensuring that every visit is smooth and supportive. Consumers really appreciate the convenient online booking system, allowing them to easily schedule appointments and secure great value prices. Many people highlight the fast turnaround times for routine maintenance and tyre replacements. Some people were dissatisfied with certain vehicle repairs and air conditioning services, noting that problems persisted shortly after completion. Reviewers also mentioned frustrating experiences where mechanical issues remained unresolved despite paying substantial amounts for the required work. A few customers experienced delays due to incorrect parts being ordered or scheduling mix-ups.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficient, fast, and professional... See more

Staff

Customers consistently note positive experiences with staff, describing them as helpful, friendly, and highly... See more

Price

Clients share positive opinions on price, frequently highlighting competitive and reasonable rates for tyres... See more

Booking process

Consumers express satisfaction and appreciation for the booking process, highlighting it as quick and easy.... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ashford, Kent. I was able to check tyre price and availability online. I was given a next-day appointment for fitting 2 new all-weather tyres to front wheels of a Vauxhall electric saloon. I asked for... See more

Rated 5 out of 5 stars

Telephoned the KINGSBRIDGE site and was quickly booked in for a wheel alignment check (and adjustment where necessary) three days later. Greeted on arrival by the Manager and the car was quickly o... See more

Company replied

Rated 5 out of 5 stars

The staff were friendly and very helpful, gave me a free tyre check on all my tyres before changing 1 tyre that required changing, i shopped around for prices and these guys where the cheapest in Wes... See more

Company replied

Rated 5 out of 5 stars

I got a puncture while on holiday house hunting. All the staff at Elite garages in Bridport were super helpful. Ensured I got where I needed to be with some excellent advice and next day fixed my tyre... See more


Company details

  1. Car Service
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Mechanic
  5. Tire Shop
  6. Wheel Alignment Service

Written by the company

Elite Garages has been a family-run business for over 60 years! We have 19 branches across the south, offering MOTs, tyres, servicing and vehicle repairs!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

952 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(952)

638 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New premium tyres in Ashford - good experience

Ashford, Kent. I was able to check tyre price and availability online. I was given a next-day appointment for fitting 2 new all-weather tyres to front wheels of a Vauxhall electric saloon. I asked for the tracking to be checked and adjusted at the same time. I received a phone call when the jobs were completed, and picking up and paying were quite simple. Excellent service, thank you. I intend to return for my MoT test next month.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Needed two front tires after a blow-out on the motorway and they were able to fit me in. Staff were helpful and professional. Different price options were offered, and pricing was competitive.

August 4, 2026
Unprompted review
Rated 1 out of 5 stars

Bad experience

I am very not happy as I had a plan on the day I also know I haveto pick my car up as I got a phone call about my car is done.
I got here as i thought I just pick up my car i put it in the parking lots then I carry on my plan. But instead I stuck in the garage because they didn't retested my car and it was the management fault I am here and stressed ,because I don't knowl how long is take my car is didn't got priority because of they mistake instead ruin my day . Very not fair and disrespectful as the manager said sorry and vhen i talk to another costumer how upset I was he came and said" I said apologise" I think its not enough l will have anotherthoughtif i cominghereagain. Only one person was helpful after he heard my story the person who it retested my car.And its the shame as I have very good experience before with the previous management or the engineers.

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, efficient and excellent service.

I got a puncture while on holiday house hunting. All the staff at Elite garages in Bridport were super helpful. Ensured I got where I needed to be with some excellent advice and next day fixed my tyre quickly and efficiently and at minimal cost. Would highly recommend.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Staff were friendly and welcoming

Staff were friendly and welcoming. Service was carried out within given time slot. Service record was completed and new record book provided. I was made aware of a maintenance issue which possibly would need addressing in the not too distant future. I was grateful for the 'heads up' on this. Very pleased with how I was treated by staff. I will be using the garage again.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Good lads

Good lads, booked for there opening time of 8.30am took 4 new tyres in, the guys had em on in an hour, very happy and a reasonable price 👍

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Service couldn’t be faulted.

Denmead Tyres. 4 tyres for SUV wanted 2 days notice. Only 2 in stock on line. Rang to confirm, and staff assured they would be in stock for appointment. Booked on line and arrived as arranged, where member of staff was at my car as soon as I parked. Four new tyres fitted etc all in under 40mins from start to finish at a price that beat major online tyre suppliers. Great service quickly expedited.

July 30, 2026
Unprompted review
Rated 4 out of 5 stars

Service at Coulsdon Branch

Took my car in for a service at the Coulsdon branch. Very easy to book online, garage kept me in the loop regarding further works that needed doing. Service all done by lunchtime. Polite and professional staff. Another happy visit. Thank you.

July 30, 2026
Unprompted review
Rated 1 out of 5 stars

I phoned the poole branch and explained…

I phoned the poole branch and explained that my clutch was sticking. I explained that I had the RAC out to look at my clutch and they said it was the slave cylinder and asked if they would take a look. The man was rude on the phone and said he cannot and that we will have to turn you down on this one. He then said 'ok' and put the phone down. with no explanation or anything! outside the Garage it saying in large writing they fix clutches !

August 3, 2026
Unprompted review
Elite Garages logo

Reply from Elite Garages

Hi Emma Farrell. We're sorry to read your review but we had not been made aware of any issues before you posted this. Please email enquiries@elitegarages.co.uk with some further information including your vehicle registration and the date of your visit so that we can look into this. Thank you.

Rated 5 out of 5 stars

Quick and easy to make an appointment

Quick and easy to make an appointment. Staff are so friendly and approachable. Nice magazines to read while waiting for my tyre to be fixed. Excellent service!

July 29, 2026
Unprompted review
Elite Garages logo

Reply from Elite Garages

Thank you!

Rated 5 out of 5 stars

The staff were friendly and very and very helpful

The staff were friendly and very helpful, gave me a free tyre check on all my tyres before changing 1 tyre that required changing, i shopped around for prices and these guys where the cheapest in Weston and had the tyres in stock, all other garages that i went to, did not have them and would have to wait a couple of days.
could not fault them will be booking my other vehicles in the future.

July 28, 2026
Unprompted review
Elite Garages logo

Reply from Elite Garages

Thank you!

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