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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience, including smooth delivery services. Reviewers are particularly impressed with the quick response times and the excellent customer service. People often mention the careful handling of belongings and the clear communication throughout the process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the careful... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent... See more

Response time

Clients share positive opinions on response time, consistently highlighting efficient and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic removals company! These guys stepped in at the last minute after one of the bigger established companies let us down badly. Vijithan provided clarity and reassurance during a very stre... See more

Rated 5 out of 5 stars

Elite Moving just helped us move from London to Luxembourg- it was all very smooth, fantastic communication, Vijithan is always on WhatsApp to answer any questions - even at late night hours! They quo... See more

Rated 5 out of 5 stars

Amazing service between London and Nice. No breakage at all. Not a single glass! The price was rather competitive compared to other international moving companies. The team were very helpful when book... See more

Rated 5 out of 5 stars

We moved from London to Paris with EM. The whole experience from quotation through planning and then to execution was flawless, simple, perfect. Polite professionals who are considerate of our every r... See more


Company details

  1. Moving and Storage Service

Written by the company

Looking for a reputable removals company? With us moving home will be stress free. We provide a simple combined tailored solution. To obtain a quote and book today, please use the above booking system (elitemoving.co.uk) or feel free to give our 24/7 line a call (07428474474)


Contact info

4.9

Excellent

TrustScore 5 out of 5

176 reviews

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Rated 5 out of 5 stars

Great moving company

We used Elite Moving for our recent house move. We did the move across two days, a few weeks apart - the team were great on both days. All movers were friendly, hardworking & worked very efficiently. They took care in looking after our possessions. They dismantled & reassembled all our furniture items carefully. We are so glad to have found them. Vijithan was great from the start of communication, from quoting stage all the way up to both move days. Ranjan was professional, understanding and friendly during the site visit to provide a quote & was also there on the second move day to ensure everything went smoothly.
I have already recommended Elite to family and friends.

December 19, 2024
Unprompted review
Elite Moving logo

Reply from Elite Moving

Thank you for your kind review, it was a pleasure to have helped you and the family move recently.

Rated 5 out of 5 stars

Exceptional value for a phenomenal…

Exceptional value for a phenomenal service.
A great group with an impeccable work ethic and temperament.
These guys co-ordinated a 4-address move for me in 12-hours, at an incredible pace, and a dynamic attitude to each problem that came up. The dismantled all my complex items and put them all back up, and NOTHING has any marks.
I cannot recommend these guys highly enough. Hopefully I won't be moving anytime soon, but if I do, I wouldn't consider anyone other than Elite Moving. Absolute top class, well done 👍👍

November 23, 2024
Unprompted review
Elite Moving logo

Reply from Elite Moving

Thank you Vinny for your amazing review. We appreciate your kind words.

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Elite Moving for my recent move from Amsterdam to London. The team was professional, efficient, and incredibly helpful. They arrived on time and handled everything with care and precision. It was very convenient that I didn’t need to be present for the unloading into storage in London – everything was done smoothly, and I was kept informed throughout. Communication was seamless, with quick responses to my questions via WhatsApp, which was reassuring. I’d like to especially thank Vijithan for his outstanding customer service, helping with dates and providing a competitive quote. I highly recommend Elite Moving for anyone looking for a reliable, stress-free moving experience.

October 30, 2024
Unprompted review
Rated 1 out of 5 stars

Elite Moving: Unreliable and inconsistent

I recently hired Elite for a full-service move from Zurich to London, paying over GBP 4,500 for disassembly, transport, and next-day assembly. Unfortunately, the experience fell far short of expectations.

Pros: Elite agents were responsive, the vehicle was large enough, and furniture protection equipment was adequate.

Cons: Despite providing Elite with detailed descriptions and videos of the furniture, there were significant issues:

1. The movers arrived two hours late with only two staff members—a team far too small for the job. As a result, I had to help load the furniture myself. As I had a flight booked back to London the same evening, and they were unwilling to complete the move in my absence they left my flat partially uncleared.
2. Delivery to London was two days late, requiring me to take an extra day off work. This was frustrating, given the timeline promised.

I reached out to Elite to address these issues, and they initially offered to pick up the remaining items in Zurich as part of a nearby pickup, acknowledging the inconvenience caused. However, they retracted this offer within an hour, leaving me to return to Zurich at my expense to manage the remaining items myself.

Overall, I was disappointed by Elite’s service and the lack of follow-through, particularly given the high cost. I would not recommend Elite and will opt for EMS Moves in the future, even if it means paying more for reliable service.

October 22, 2024
Unprompted review
Elite Moving logo

Reply from Elite Moving

This review is deliberately misleading and contains false statements intended to damage our reputation.

Let’s be clear:

Arrival Time: Your flatmate, who booked the move, requested the later slot. We arrived within that revised window and kept him fully informed throughout, with written proof. Misrepresenting this after the fact is dishonest.

Crew Size: A 2-man crew was always confirmed. No additional crew was requested. Our team handled stairs and lift limitations without complaint—something you failed to disclose.

Flat Clearance: You were not even present at collection. Your flatmate signed off confirming the flat was cleared. If anything was left, it’s because it wasn’t mentioned. We have signed documentation proving this.

Delivery Timeline: You claim we promised next-day delivery. That’s a lie. No such commitment exists in writing, and you will not be able to produce proof because it doesn’t exist. Our service was direct and delivered within legal driving limits.

Return to Zurich: You attempted to pressure us into returning free of charge by threatening to harm our reputation. Once we reviewed the case and saw our obligations were met, we declined. We consider this an attempt at blackmail.

Misrepresentation: You claim you helped load—but you weren’t even there. Your flatmate was asked to assist with one heavy item, which is reasonable given the access constraints.

We have retained all correspondence, signed paperwork, and crew reports. Should this matter escalate, we are fully prepared to defend our position. We take false accusations seriously.

Elite Moving has built its reputation on integrity and service. We don’t bow to intimidation or false claims.

Rated 5 out of 5 stars

Exceeded my expectation

Elite Moving has exceeded my expectations of their service. All the staff were extremely professional and helpful beyond their job description. Every single item was delivered in exact pristine condition. I would highly recommend them.

September 15, 2024
Unprompted review
Rated 5 out of 5 stars

I recently used the company to ship my…

I recently used the company to ship my belongings from England to Switzerland. I was really happy with the service as they were able to match the price by a competitor, but offer a more flexible service. Everything went smooth with the move - they took care of most of the paperwork for me and delivered within the agreed timeframe

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service. The guys are very professional, reliable and friendly. The move was executed without any problems. I was kept informed any time about the status of delivery. Would use them again any time without hesitation.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Elite Moving - highly recommend

Elite Moving is a company I'd highly recommend. I booked them for a move from a top floor flat in Wimbledon to a top floor flat in Guildford for my son and they could not have been more efficient. The team of lovely guys led by Kiruba were a delight and very hard working. Thanks so much guys...

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

The Team at Elite moving were fantastic. The service they provided was tailored, good value for money, attentive and polite. They treated our belongings with respect and carefully packed up all our art works which were fragile and valuable. We had some concerns about completion timeframes and they were patient and accommodating. The stress of the move was markedly reduced. Thank you, Elite Moving. I recommend you wholeheartedly.

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

Phenomenal!

This is the best service I have ever used.

I searched long and hard to find a reliable company to ship our furniture and home from UK to UAE. I am so glad I found Elite.

They are professional, timely, reliable, trustworthy and high quality. They helped pack my whole home, ship it safely and enabled its arrival to UAE alongside delivery to the apartment with assembly of all furniture for a great price.

They were in communication at any point I needed help and updates (literally 24/7).

Huge thank you to the team Vijithan for everything. I would strongly and highly recommend this company to family and friends anyday!

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant

Elite Moving recently moved us to our new house and they were brilliant. Efficient, polite, professional, careful and just all round really helpful (they also moved us and reassembled our furniture in one day when a competitor told us they would need at least two!). I don't know how we'd have got through the day without them and also felt they were really good value. Would not hesitate to recommend.

May 2, 2024
Unprompted review
Elite Moving logo

Reply from Elite Moving

It was an absolute pleasure to help you move! We wish you nothing but the best for the future 😊

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