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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience, including smooth delivery services. Reviewers are particularly impressed with the quick response times and the excellent customer service. People often mention the careful handling of belongings and the clear communication throughout the process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the careful... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent... See more

Response time

Clients share positive opinions on response time, consistently highlighting efficient and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic removals company! These guys stepped in at the last minute after one of the bigger established companies let us down badly. Vijithan provided clarity and reassurance during a very stre... See more

Rated 5 out of 5 stars

Elite Moving just helped us move from London to Luxembourg- it was all very smooth, fantastic communication, Vijithan is always on WhatsApp to answer any questions - even at late night hours! They quo... See more

Rated 5 out of 5 stars

Amazing service between London and Nice. No breakage at all. Not a single glass! The price was rather competitive compared to other international moving companies. The team were very helpful when book... See more

Rated 5 out of 5 stars

We moved from London to Paris with EM. The whole experience from quotation through planning and then to execution was flawless, simple, perfect. Polite professionals who are considerate of our every r... See more


Company details

  1. Moving and Storage Service

Written by the company

Looking for a reputable removals company? With us moving home will be stress free. We provide a simple combined tailored solution. To obtain a quote and book today, please use the above booking system (elitemoving.co.uk) or feel free to give our 24/7 line a call (07428474474)


Contact info

4.9

Excellent

TrustScore 5 out of 5

176 reviews

5-star
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1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good service with polite…

Really good service with polite employees

September 12, 2023
Unprompted review
Elite Moving logo

Reply from Elite Moving

Thank you so much for taking the time to leave us a review! Your feedback means the world to us, and we truly appreciate your support. We're delighted to hear about your positive experience and are committed to continually improving to serve you even better in the future.

Thanks again for choosing us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Very happy about the service

Very happy about the service! They were very helpful and patience during planning time. The movers were polite, kind, happy to help also when I had something to add, they even dismantled my bed base, which I had completely forgot. Quick, professional, reliable, precise, flexible, discrete!
Excellent job! Thank you!

September 8, 2023
Unprompted review
Elite Moving logo

Reply from Elite Moving

Thank you so much for taking the time to leave us a review! Your feedback means the world to us, and we truly appreciate your support. We're delighted to hear about your positive experience and are committed to continually improving to serve you even better in the future.

Thanks again for choosing us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Highly recommend!

Highly recommend and satisfied with the moving team! Super friendly and had a fast reponse to any contact needed. Price was affordable and would definitely use them again.

August 23, 2023
Unprompted review
Elite Moving logo

Reply from Elite Moving

Thank you so much for taking the time to leave us a review! Your feedback means the world to us, and we truly appreciate your support. We're delighted to hear about your positive experience and are committed to continually improving to serve you even better in the future.

Thanks again for choosing us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Internal move ready for kitchen fitting

Great help from the guys at Elite Moving with my internal moving and packing today.
Thank you very much

August 25, 2023
Unprompted review
Elite Moving logo

Reply from Elite Moving

Thank you so much for taking the time to leave us a review! Your feedback means the world to us, and we truly appreciate your support. We're delighted to hear about your positive experience and are committed to continually improving to serve you even better in the future.

Thanks again for choosing us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

There are not enough stars to rate the…

There are not enough stars to rate the fantastic team!
Not only did they know exactly the size truck to bring based off my loose estimates, but they were able to help us lift and pack an incredible amount of stuff!

They were on time, friendly, so organised and complete professionals! I felt like they had our move completely in control and made it an absolute breeze

Thank you so much for making it easy, helping us wrap and stack and unload into our new home. You guys are legends!

August 2, 2023
Unprompted review
Elite Moving logo

Reply from Elite Moving

Thank you so much for taking the time to leave us a review! Your feedback means the world to us, and we truly appreciate your support. We're delighted to hear about your positive experience and are committed to continually improving to serve you even better in the future.

Thanks again for choosing us, and we look forward to serving you again soon!

Rated 1 out of 5 stars

I do not recommend this service.

Although care was taken in the initial packing of items, I highly recommend that you take out your own insurance for fragile and valuable items, as this company accept zero responsibility for any damage occurring in transit.
I do not recommend this service.

August 10, 2023
Elite Moving logo

Reply from Elite Moving

I hope this message finds you well. We sincerely appreciate your previous positive review and your trust in Elite Moving for your relocation. Your satisfaction is of utmost importance to us, and we take every customer's feedback seriously.

Your Previous Review:
"Elite Moving provided excellent service in assisting us with the move last week. We were so impressed! These guys were excellent. Incredibly professional staff; kind and helpful and worked very hard! They made the entire process as easy as possible, very calm and very friendly. They were outstanding from beginning to end. We would recommend them to anyone!"

Upon revisiting your feedback, we were disheartened to learn about your concerns regarding the handling of fragile and valuable items during your move. We want to address your concerns comprehensively and provide you with some context.

Firstly, it's crucial to mention that you initially left us a highly positive review, noting your satisfaction with our services and mentioning no damages. We are delighted that you had a positive experience with our team during your move. We always strive to provide the best possible service to our customers, and your initial review was a testament to our commitment.

Moreover, it's worth noting that we do offer insurance options to our customers for added protection of valuable and fragile items during transit. While it is not mandatory to opt for insurance, it provides an extra layer of security and peace of mind for customers who have particularly valuable or delicate belongings.

In your case, you did not opt for insurance, and you reported damages to your items after a period of six weeks following the move. At this point, it becomes challenging for us to verify the cause of the damage, especially since no issues were noted immediately after the move was completed to your satisfaction. Our team takes great care in handling items during the move, and we have a track record of providing safe and reliable services.

We understand that this situation may be frustrating for you, but we genuinely believe that the damage may not have occurred during the move itself. It is not uncommon for items to sustain damage or experience issues over time due to various factors.

We remain committed to providing excellent service to our customers and addressing any concerns they may have. If you would like to discuss this matter further or if there is any additional information you would like to share, please do not hesitate to reach out to us directly. We are here to assist you and provide clarity on this issue.

Once again, we appreciate your business and your previous positive feedback. If there's anything more we can do to address your concerns or improve your perception of Elite Moving, please let us know. We value your satisfaction and are here to assist you in any way we can.

Thank you for your time and understanding.

Rated 5 out of 5 stars

Absolutely faultless

Absolutely faultless. The guys were professional and polite and worked extremely hard to make everything less stressful. I would not hesitate to recommend them. Truly wonderful:)

August 19, 2023
Unprompted review
Elite Moving logo

Reply from Elite Moving

Thank you so much for taking the time to leave us a review! Your feedback means the world to us, and we truly appreciate your support. We're delighted to hear about your positive experience and are committed to continually improving to serve you even better in the future.

Thanks again for choosing us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Awesome experience and Highly recommended

Vijithan and Rajan made my move very easy and pleasant. Their crew was also very helpful, polite and engaging. I would highly recommend Elite Moving to anyone who is looking to move. We started a little late than planned, but the team made up for the lost time and we were able to move on time.

July 21, 2023
Unprompted review
Elite Moving logo

Reply from Elite Moving

Thank you so much for taking the time to leave us a review! Your feedback means the world to us, and we truly appreciate your support. We're delighted to hear about your positive experience and are committed to continually improving to serve you even better in the future.

Thanks again for choosing us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Very efficient

Very efficient, friendly and polite.
will use in the future!

July 19, 2023
Unprompted review
Elite Moving logo

Reply from Elite Moving

Thank you so much for taking the time to leave us a review! Your feedback means the world to us, and we truly appreciate your support. We're delighted to hear about your positive experience and are committed to continually improving to serve you even better in the future.

Thanks again for choosing us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent Service

Really high standard of service from communication, to the move itself. The move went extremely smoothly and team were accommodating when I was delayed in arriving at new flat. Would recommend and would happy book if I move in the future. Thank you.

July 17, 2023
Unprompted review
Elite Moving logo

Reply from Elite Moving

Thank you so much for taking the time to leave us a review! Your feedback means the world to us, and we truly appreciate your support. We're delighted to hear about your positive experience and are committed to continually improving to serve you even better in the future.

Thanks again for choosing us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Great service…

Vijithan and his team could not have been more professional or efficient. They turned up dead on time and treated everything with great care. Couldn't be happier and I would definitely recommend them.

July 17, 2023
Unprompted review
Elite Moving logo

Reply from Elite Moving

Thank you so much for taking the time to leave us a review! Your feedback means the world to us, and we truly appreciate your support. We're delighted to hear about your positive experience and are committed to continually improving to serve you even better in the future.

Thanks again for choosing us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Friendly and efficient

Very quick, friendly and effective.

July 13, 2023
Unprompted review
Elite Moving logo

Reply from Elite Moving

Thank you so much for taking the time to leave us a review! Your feedback means the world to us, and we truly appreciate your support. We're delighted to hear about your positive experience and are committed to continually improving to serve you even better in the future.

Thanks again for choosing us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Brilliant team

Brilliant team; organised my move for me at short notice and were helpful and efficient throughout. Thank you!

June 29, 2023
Unprompted review
Elite Moving logo

Reply from Elite Moving

Thank you so much for taking the time to leave us a review! Your feedback means the world to us, and we truly appreciate your support. We're delighted to hear about your positive experience and are committed to continually improving to serve you even better in the future.

Thanks again for choosing us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Lovely man who gave us a very fair and…

Lovely man who gave us a very fair and reasonable price for his services. Was prompt and helpful in every way and also very kind of him to give us a ride back to our accommodation

June 10, 2023
Unprompted review
Elite Moving logo

Reply from Elite Moving

Thank you so much for taking the time to leave us a review! Your feedback means the world to us, and we truly appreciate your support. We're delighted to hear about your positive experience and are committed to continually improving to serve you even better in the future.

Thanks again for choosing us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

The Very Best

One of the top moving companies in Canterbury and the friendliest team. Great communication and excellent customer service. Everything was smooth and organized. The team were very accommodating and friendly from start to finish. I was very happy today as moving home can be very stressful but Elite movers made my day. I highly recommend Elite please do not waste your time looking for other moving companies. They are the best. 5* and A+++++. Thank you Elite team and management for this positive experience.

July 10, 2023
Unprompted review
Elite Moving logo

Reply from Elite Moving

Thank you so much for taking the time to leave us a review! Your feedback means the world to us, and we truly appreciate your support. We're delighted to hear about your positive experience and are committed to continually improving to serve you even better in the future.

Thanks again for choosing us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Highly recommend

Reasonable price in comparison to other moving companies and great service from Ranjan and his team. Thank you!

July 4, 2023
Unprompted review
Elite Moving logo

Reply from Elite Moving

Thank you so much for taking the time to leave us a review! Your feedback means the world to us, and we truly appreciate your support. We're delighted to hear about your positive experience and are committed to continually improving to serve you even better in the future.

Thanks again for choosing us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

I’ve now moved twice with Elite!

I’ve now moved twice with Elite because I was so impressed with them! Brilliant movers, very affordable, kind and helpful and I felt they really moved my things with care and attention. I would recommend them to anyone!
They even brought in extra help to speed things up and all of them were very professional.
Thanks again

June 30, 2023
Unprompted review
Elite Moving logo

Reply from Elite Moving

Thank you so much for taking the time to leave us a review! Your feedback means the world to us, and we truly appreciate your support. We're delighted to hear about your positive experience and are committed to continually improving to serve you even better in the future.

Thanks again for choosing us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Super service

Super service, quick and reliable with constant updates, price couldn’t be beaten highly reccomend.

July 4, 2023
Unprompted review
Elite Moving logo

Reply from Elite Moving

Thank you so much for taking the time to leave us a review! Your feedback means the world to us, and we truly appreciate your support. We're delighted to hear about your positive experience and are committed to continually improving to serve you even better in the future.

Thanks again for choosing us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Truly Exceptional Service!

The team at Elite Moving were absolutely fantastic! They worked out of normal working hours to accommodate our availability and provided an exceptional experience.

They handled all our items with great care and disassembled, carefully packed and reassembled all our items efficiently. They were great with extremely large, heavy and unusual items such as even a treadmill.

They also had a member of their team come out to our house to provide a personal and highly reasonable quote free of charge. They even bought in a couple of extra guys to lend a hand and ensure the move was completed on time.

10/10 would recommend to anyone looking for a moving service.

June 29, 2023
Unprompted review
Elite Moving logo

Reply from Elite Moving

Thank you so much for taking the time to leave us a review! Your feedback means the world to us, and we truly appreciate your support. We're delighted to hear about your positive experience and are committed to continually improving to serve you even better in the future.

Thanks again for choosing us, and we look forward to serving you again soon!

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