I had seen Olsen Jacket whilst on break in Devon. I was tempted to buy but as the shop was about close decided not to rush into decision. I never got back to the shop so when I got home googled and... See more
Company replied
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See what reviewers are saying
I visited the Elizabeth Rose shop in Tenterden and tried on a gorgeous Aspiga skirt but didn't buy it as I was unsure about a top to go with it - Helen was super helpful with styling advice. I bought... See more
Company replied
Having lived locally to Elizabeth Rose for many years I have never been disappointed with the service and quality of their products. I have now moved to another part of the country so used their mail... See more
Company replied
A very easy web site to navigate and ordering is straightforward, My jumper arrived beautifully packaged and very quickly. I loved the colours and design - however the neckline sat too high at the b... See more
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Company details
Written by the company
Located in the beautiful historic market town of Tenterden, Kent; Elizabeth Rose, Est. 1979, is an award-winning, independent boutique led by brother and sister team.
Contact info
67 High Street, TN30 6BD, Tenterden, United Kingdom
- 01580 763815
- info@elizabeth-rose.com
- elizabeth-rose.com
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well packed and well-advised delivery…
Well packed and well-advised delivery date for arrival of item.
November 28, 2022
Reply from Elizabeth Rose
Thank you for your review.
Reply from Elizabeth Rose
We are delighted that you are pleased with your jumper, thank you for your review.
Excellent service as usual
Excellent service as usual. Beautifully packed and promptly despatched. Feels like a very personal service
November 18, 2022
Reply from Elizabeth Rose
Thank you very much for your lovely words.
I absolutely adore the dress I bought
I absolutely adore the dress I bought, which arrived quickly and beautifully packaged. I can highly recommend this company and I will definitely be back!
November 17, 2022
Reply from Elizabeth Rose
Thank you so much for your kind review, we agree it is a lovely dress, hope you get lots of compliments!
Reply from Elizabeth Rose
Thank you very much for your review.
Return Cost Makes Purchase Not Worthwhile
I felt all the merchandise was great. However, one of the sweaters was to boxy for my build. I wanted to exchange for a different style. They suggested I mail the sweater back and place a new order for the second item. The postage to return the sweater was almost as much as the item cost. Both were over $200.00. I was forced to keep the sweater or accept a large loss.
November 14, 2022
Unprompted review
Reply from Elizabeth Rose
Thank you so much for the review and we are sorry to hear that the fit of one jumper was not appropriate. Unfortunately, as a small UK family business we are not in a position to provide free international returns and therefore our T&Cs say that clients must make their own arrangement. Always happy to help where we can.
Shopping with ease
The ease with the purchase completion. Help given by staff to someone not a frequent online customer.
November 3, 2022
Reply from Elizabeth Rose
Thank you for leaving your review, we hope you find it easier now to order online.
Prompt service goods beautifully…
Prompt service goods beautifully packed. Friendly contacts
November 14, 2022
Reply from Elizabeth Rose
Thank you for your kind review.
Very helpful lady Rachel
November 1, 2022
Reply from Elizabeth Rose
Rachel runs our office and is wonderful at helping customers with their orders, both online and on the telephone. Thank you for your feedback.
Elisabeth Rose
I know, ordering from Elisabeth Rose, that I am in safe hands; not only for purchasing but also for returns. They are most vigilant within returning items and reimbursing which is easy to follow within short periods rather than having to wait for a month.
I like their request for feed back as this is a good and necessary one. This is said as I had two pairs of Jeans, one always fitted like a glove yet…I noticed the jeans I receive this month, same size, same maker, where made elsewhere and fit, size and material were totally unacceptable - such a disappointment as these jeans were always ones for which I sourced!
November 11, 2022
Reply from Elizabeth Rose
Thank you so much for your review of our online service, we are pleased that you find the returns process to be quick and easy.
We appreciate your feedback for the jeans that you ordered, the Brands do have them made in different factories and they do have an allowed tolerance for size fit and sometimes colour, sadly many have had to change where they have things manufactured recently and we apologise that things did not meet your expected standard. Thank you for your continued support.
Reply from Elizabeth Rose
Thank you for your review.
Good quality. Speedy delivery and great service.
Good quality. Speedy delivery. Service was very good and kept me well informed re. my order.
November 5, 2022
Reply from Elizabeth Rose
Thank you very much for leaving a review.
Amazing customer service and loved my…
Amazing customer service and loved my Oska Jacket
October 28, 2022
Reply from Elizabeth Rose
So pleased you love your Oska coat, enjoy wearing it and thank you for your review.
Lovely products smooth transaction
October 20, 2022
Reply from Elizabeth Rose
Thank you for your kind review.
First Order
Good Product price. Easy check out, and swift despatch of my coat. Thank you
November 1, 2022
Reply from Elizabeth Rose
Thank you for your review, enjoy wearing your fabulous bright coat.
All round very good
Easy ordering, quick delivery and fast returns. Unfortunately what I ordered did not fit but return postage paid and money refunded very quickly.
October 18, 2022
Reply from Elizabeth Rose
Thank you for your review of our service.
Really helpful when I was buying and…
Really helpful when I was buying and very prompt to deal with my return which was only necessary as boots where too big ( I have very small feet)
The quality of the boots was great and very elegant
October 26, 2022
Reply from Elizabeth Rose
Thank you for taking the time to leave a review, sorry the boots were too big.
Great service from friendly helpful…
Great service from friendly helpful staff, efficient online ordering or personal service in store.
Clothes and footwear are all very good quality and arrive quickly and beautifully wrapped. Thank you!
October 17, 2022
Reply from Elizabeth Rose
Thank you very much for your fabulous review and recommendation, it is much appreciated.
Probably the best bag I’ve ever had!
October 24, 2022
Reply from Elizabeth Rose
We are so pleased that you love it! Thank you.
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