Ellalogistics Reviews 

If I could give a 0 star I would. My package was returned by US customs, they said we’ll give you information about your refund at pickup. We go pickup no info about my refund. I text them, nothing

I strongly advise anyone considering Ella Logistics to think twice before trusting this company with their shipments.

We paid more than **€1,000** for an air shipment that was promised to arrive within **15–20 days**. It has now been **over two months**, and we still have not received our goods.

The biggest issue has not only been the delay, but the complete lack of professionalism and communication. Every time we contacted them, we were told exactly the same thing: **"Next week."** This happened over and over again for weeks without any progress, any clear explanation, or any reliable update.

We requested a refund because the shipment was taking far longer than promised. Their response was simply that **"we don't operate like that."** No refund was offered, and no real solution was provided.

To try to resolve the situation, we organized a conference call with our supplier and Ella Logistics. During the meeting, we presented all of the evidence and asked straightforward questions: Where are the goods? When will they be delivered? Why are our messages being ignored?

They claimed the shipment was being held by U.S. Customs and again promised that it would be delivered **"next week."** After making that statement, instead of continuing the discussion and answering our questions, they left the meeting. After that, I called them repeatedly, but they stopped answering my calls and ignored my messages.

For more than two months we have received nothing but empty promises. No reliable tracking information, no accountability, no refund, and no clear explanation. We have lost valuable time, our money has been tied up, and our business has been negatively impacted.

Delays can happen in international shipping. What is unacceptable is refusing to communicate, repeatedly making promises that are never kept, avoiding customers when they ask legitimate questions, and providing no solution whatsoever.

Based on our experience, I cannot recommend Ella Logistics. If you value your time, your money, and clear communication, I recommend choosing a freight forwarder that is transparent, responsive, and stands behind its commitments.

You guys are scammers and rubbers , customers should BEWARE of Ella Logistics services, It has over 6months now! Still, my package has not been delivered in which they promised to be delivered within 6 weeks! No tracking information, no communication and no good customer support service. I wonder if Nigeria is CURSED out of other countries!

I cannot warn people strongly enough to avoid Ella Logistics. In April we paid them more than €1,000 for an air shipment that was promised to arrive within 20 days. It is now over two months later and the goods have still not been delivered.
The worst part is the complete lack of communication. Every single week they tell us the same thing — "it will arrive by the end of this week" — and every week nothing happens. No tracking, no explanation, no accountability. When we asked for a refund, our messages were simply ignored. The supplier we ordered through (Buy Sponge Nigeria) has done the same, ignoring every attempt to resolve this.
We have effectively lost both our money and our goods, and the constant stalling has made the whole experience extremely stressful. A 20-day air shipment turning into 60+ days with no end in sight and no refund is not a delay — it is a company taking payment and failing to deliver while stringing customers along.
If you are considering using Ella Logistics, do not. Take your business to a freight forwarder that actually communicates and delivers what it's paid for.