Love it
So nice, i’m so in love with my new jewels! Real nice stones, i really love it.
July 30, 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
3.5
Average
3 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First necklace arrived broken
First necklace arrived broken. I asked for a refund as I knew a replacement wouldn’t arrive in time for my holiday. They sent a replacement without checking with me. Initially refused to allow me to return the necklace as they believed they had resolved by replacing the original necklace. They have now agreed to accept a return but I need to pay for shipping costs to Belgium for both necklaces. This is despite their return policy stating free returns for customers from UK & Belgium. Today they have advised I am now outwith the 14 day return policy. This is despite their return policy stating they have a 30 day return policy. It seems they are very much making it up to suit them. They also attempted to send me the link to their return policy and it was for a company called Pharmaxtra. This tells me Ella’s Elegance is not the independent retailer the website portrays to be. Very disappointed.
July 15, 2025
Unprompted review
Very Pretty!
Everything was delivered quickly in stylish packaging. The jewelry came in a pouch and box — very pretty! I get compliments all the time when I wear them. Super happy and definitely ordering more!
June 5, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.