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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their beauty, originality, and luxurious feel. Many people also commend the outstanding service, noting the helpfulness, professionalism, and friendly approach of the team throughout the entire process, from initial consultation to delivery. The communication is frequently described as excellent, with quick responses and clear updates. Consumers are particularly impressed with the prompt delivery service and the careful packaging of items, ensuring products arrive in perfect condition. The ease of the ordering process and the ability to create bespoke designs that perfectly match their needs are also highly appreciated.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers are consistently pleased with the... See more

Quality

People report positive experiences with quality. Customers consistently praise the outstanding and high... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, efficient, and... See more

Invitation

Customers had delightful experiences with their invitations. Many reviewers received numerous compliments... See more

Delivery service

Consumers find the delivery service to be positive. Many reviewers highlight the quick delivery, with items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Laura & Ian offer a truly incredible service. We needed some bespoke acrylic balloon shapes for our daughter’s wedding table plan. They worked with us to create the size and shape we wanted, and of... See more

Rated 5 out of 5 stars

Everything was seamless and stress free from day 1. From customer service speed to quality and flexibility - So grateful to have found you. Our invitations are beautiful and have received many complim... See more

Rated 5 out of 5 stars

We have ordered a few items for our wedding from Elle Bee; save the dates, invites, menu cards, place names, welcome sign and table plan. The quality of the work is fantastic and they have been so h... See more

Rated 5 out of 5 stars

Thank you to everyone at Elle Bee for producing our wonderful wedding stationery. We couldn't be happier with the excellent quality products that we've received, at highly competitive prices. But, by... See more


Company details

  1. Invitation Printing Service

Information provided by various external sources

At Elle Bee Design we design and print a wide range of wedding invitations, wedding stationery and greeting cards from our home studio in Worcestershire. For weddings, we provide an end-to-end personal service, from save the dates through invitations, stationery for the day, favours and thank-you cards - across a range of 40+ versatile and customisable designs. Our greeting cards are personalisable and cover modern digital print and elaborate handmade designs using traditional techniques. All printing is handled in-house with commercial-grade LED printers, including specialised white ink.


Contact info

4.9

Excellent

TrustScore 5 out of 5

856 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The perfect wedding invites

Working with Ian at Elle Bee Design has been a joy. From the order process, to proofing and eventual delivery, Ian made this such an enjoyable process. He explained everything in detail and answered all of our questions. We received our invitations so quickly after ordering and they are perfect. So happy and excited for our guests to receive them. Would 100% buy from Ian and Laura again. Thanks guys!

January 23, 2025
Rated 5 out of 5 stars

Elegant, stylish invites with excellent service- what more could you want

From the sample order to our final piece , I cannot rate this company high enough. Ian was very quick is replying to our questions we had and guided us on certain aspects of our invites. Ordering was simple and easy, we received regular updates and compiling the content gave us freedom to make it personal to us. Seeing our initial draft made our wedding more real and as for receiving them in person....superb quality and finish. Elegant and personal to us, beyond happy!! We certainly recommend this company for your special day invitations.

January 16, 2025
Rated 5 out of 5 stars

I can whole heartedly recommend Elle…

I can whole heartedly recommend Elle Bee Design - we used them for our wedding invitations and they are fabulous. We have had so many compliments on them. Elle Bee were very easy to deal with and very responsive with communications.

December 2, 2024
Rated 5 out of 5 stars

Beautiful wedding stationery

I ordered save the dates and my full invitation suite as well as my evening invites from Elle Bee. The invites are gorgeous - we’ve had loads of compliments and the quality is exceptional. Communication from the couple who run this company is fantastic! The design of my chosen invitation set changed slightly between ordering evening invites and days invites and Ian emailed me to ask if I wanted to use the old style to match, despite them being 2 separate orders. This personal touch just shows how much care and dedication Laura and Ian put into the work they do. We would absolutely order further stationery through them and I would recommend them to any couples looking for high quality, beautiful wedding stationery.

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great

Great, had a zoom call with Elle Bee Design prior to ordering and they made everything very clear. Wedding invitations turned up in good time and were great quality, exceeded expectations! would definitely recommend!

November 22, 2024
Rated 5 out of 5 stars

The best wedding stationary out there!

Customer service is amazing, speed of which they get the invites made and sent to you is so fast but not lacking on quality at all! I have had so many compliments on our invites and how high quality they are!

A guide on how to fold the vellum jackets and paper band is included in the order which is a great touch that I didn't realise would be provided! Thanks so much for making our dream invites

November 12, 2024
Rated 1 out of 5 stars

Lack of human empathy

Created an order and then a few days later had to cancel - I hadn't even spoken to them about specifics of my order and they still charged me the full amount... Lost hundreds and no sympathy at all from Elle Bee.
Wouldn't be recommending them 😞

January 12, 2024
Elle Bee Design logo

Reply from Elle Bee Design

Hi Katie,

Thanks for taking the time to leave us your review; transparency is hugely important to us as it provides other customers with a clear view of experiences. So given that this review will be viewed by others we'll outline the specifics of the situation and our process(es).

When an order is placed via our website this sets everything into motion; your materials are ordered and go into production from our supplier (which requires our up-front cost) and we request your details / information via email so we can begin proofing. It was at in response to this email that you requested bespoke additions and the option of hot foiling, both of which come with additional cost due to time / materials needed, so these additional costs were communicated. I think you had set the expectation that these additional elements would be without charge.

Whilst we are an "online" company we do offer multiple avenues to clients to speak with us in advance of their order which is massively important to us and not hidden away. We have Live Chat, email, phone and social media, along with the option of a free of charge consultation. Sadly you didn't choose to speak with us in advance of placing your order as we would have informed you of the additional costs associated with the additions you were looking to make so you could have made an informed decision.

Rather than continue with your original order minus the additional extras you requested a refund and, as per our Terms and Conditions, this would be 50% of your order value (a little over £100).

This refund value - set in our Terms - is because we've already paid for the materials needed for your order; we offer 40 different colour shades and have no guarantee that we'll be able to use these for another client once they're on-site. As a small family business we're not able to swallow these costs as I'm sure you'll understand.

So for the sake of clarity - as your review makes it sound like we chose to take the full amount and not refund - you were refunded 50% of your order value.

It was at this stage you questioned our integrity because you found it "hard to believe that it was the case" and that you "couldn't be bothered to argue" with us. You referenced some unknown personal circumstances which we said we hoped, whatever they were, would improve for you, but any circumstances around which we were supposed to give sympathy continue to be unknown to us.

I'm sorry you feel that you had a bad experience with us as it's not what we strive for. But we are very sad that you chose not to engage with us in advance - when the majority of couples do - and then question our integrity and our process(es) when the situation is outlined, alongside being readily available in multiple places on our website.

We're also saddened to be accused of a lack of empathy / sympathy when that doesn't appear to be the case - I'd hope our other Trustpilot reviews clearly show that we're two decent and welcoming people running a small independent business fairly, which couples experience when they choose to engage with us rather than not.

All the best,
Elle Bee Design

Rated 5 out of 5 stars

Great High Quality Wedding Invites

We bought wedding invites and stationery and they were great. Stylish design with a degree of personalisation. Price is reasonable and everything was high quality. Probably took around a month or so from placing order, through a few rounds of adjustments and printing/delivery. I'm sure you could do them cheaper yourself but they probably won't look as good!

November 7, 2024
Rated 5 out of 5 stars

Couldn't be happier

We couldn't be happier with the products and service we received from Elle Bee Design. So many of our guests commented on how great the invitations looked, and the on-the-day stationery is looking just as good. Ian was attentive and helpful throughout the process - nothing was too much trouble, and the proofing process was a breeze. Can't recommend Elle Bee enough, and can't wait to order our thank you cards from them as well after the wedding - thanks so much!

November 7, 2024
Rated 5 out of 5 stars

A fantastic service from start to…

A fantastic service from start to finish.
Thr website was easy to navigate and the pricing clear.
The turn around time was quicker than we thought and the final product - exactly what we hoped and more.
I couldn't recommend this team and their products any higher

October 31, 2024
Rated 5 out of 5 stars

If you’re thinking of putting an order in do it , great communication, great quality and great stationary options. Nothing seemed too much bother.

There’s so much Wedding stationary choice out there, how’s a bride (&groom lol) meant to choose? After first meeting Ian at the NEC Wedding Fayre in 2023 I saw a design I liked and just kept going back to it. I’ll be honest I was a little unsure about doing online consultations and placing the order myself for such a big occasion but Ian was reassuring with what we wanted and the invites were ordered.
Closer to our wedding we got back in touch for all our wedding stationary and despite being unable to arrange another online consultation Ian & his wife Laura were as helpful as ever answering questions via email and the order went in.
With both invites & stationary the proofing process enabled us to check things over before signing off.
Delivery and quality were great, we did have one issue with our welcome sign from outsourced printers however after making Ian aware another one was sent out promptly with no extra cost.
When last minute changes meant alterations to our table plan cards the week of our wedding, Ian & Laura were amazing in getting some new ones printed and thankfully the post was on our side.
We loved all our wedding stationary and had many compliments. We’re really happy to have worked with Ian & Laura and would definitely recommend them to any brides / grooms in their wedding planning era.
Thank you Ian & Laura

April 1, 2024
Rated 5 out of 5 stars

Beautiful Wedding Stationary.

We’ve just received the final stationary for our wedding and just want to leave a review to say that it’s been a lovely experience dealing with Elle Bee.
Overall we ordered : invites, table numbers, welcome/seating plan sign, reserved ceremony cards, place cards and a couple of bespoke ‘reserved’ cards.
The conversations with Ian the whole time was great both via email and my first zoom call. Stationary is beautiful and was all sent with tracked delivery.
Love all of my wedding stationary. Thanks very much.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, super helpful answering questions, transparent, kept us updated. The quality was fantastic, and there was no stress involved.

October 15, 2024
Rated 5 out of 5 stars

Everything was perfect!

Everything was perfect from start to finish, since we started to work with Ian and the team on our wedding stationary.
The attention to detail, communication and end result was amazing. All the stationary was exactly as we expected it to be!
We couldn’t be happier with have worked with Elle Bee, and couldn’t recommend them enough 😊

October 1, 2024

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