Ellenvale Interiors Reviews 465

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the cushions and their fillings, noting their luxurious feel and appearance. Many appreciate the wide selection and the option to purchase pre-styled bundles, which simplifies the decorating process. The delivery service is frequently highlighted as prompt and efficient, with items arriving well-packaged. However, some customers were dissatisfied with the quality of certain products, reporting issues like pilling and loss of structure after a short period. A few reviewers also mentioned negative experiences with customer service, describing interactions as unhelpful, condescending, or slow to resolve issues, particularly concerning damaged or incorrect orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers praise the high quality of... See more

Quality

Customers consistently note positive experiences with quality, praising the high quality of cushions,... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the quick and speedy... See more

Order

People report positive experiences with order. Many customers express satisfaction, with some stating they... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing it as amazing, incredible,... See more

Based on these reviews

Rated 5 out of 5 stars

Over the moon with my Olive and Blush collection linen feather filled cushions - perfect for my newly decorated bedroom in shades of mauve and plum with oak furniture and a deep rose blush velvet head... See more

Rated 5 out of 5 stars

First time ordering from Ellenvale Interiors and I’m delighted with the quality! Wanted an eclectic mix of throw pillows for the bed and loved the option of a pre selected set. Ordered with the feathe... See more

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Rated 5 out of 5 stars

The choice of products is what first attracted me to this brand. There’s nothing like them on the high street or you need to pay an absolute fortune from Etsy. The three different styles of cushion co... See more

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Rated 5 out of 5 stars

Fabulous, quick service with prompt response on a bank holiday when Royal Mail created an initial problem. Items received and they are really great quality and look fantastic. Will definitely order fr... See more

Rated 5 out of 5 stars

LOVE my cushions from Ellenvale. I have five now - three cover-only and two with a cushion pad - and the quality is excellent. Love that you can easily just buy a cover so the cushion pads I already h... See more

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Rated 5 out of 5 stars

I’m so happy with the cushions I ordered! They’re all different sizes, fabrics and patterns, but somehow they just work perfectly together. It honestly feels like they were handpicked just for my spac... See more

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Rated 5 out of 5 stars

I love my Mulberry Cushion set from Ellenvale! I had an issue with my first order being mishandled by Royal Mail and I never received it. The company was very understanding when it came to my frustra... See more

Rated 5 out of 5 stars

Amazing quality cushions and great customer service too, love the new mix and match cushions as I am addicted to buying their cushions gives my rooms a new lease of life during the year without breaki... See more

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Rated 5 out of 5 stars

Absolutely gorgeous cushions. Love that they offer bundles of perfectly styled cushions as I always struggle with pairing different options. They are also great value for money considering the quality... See more

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Rated 1 out of 5 stars

Very low quality products. Purchased two pillow cases (Aria, Hallie) which began showing heavy pilling and loss of structure after around six months of light sofa use. Customer service classified thi... See more

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Rated 5 out of 5 stars

Happy with my order and such good quality. Helpful customer service when I didn’t know what combination to pick. Such good choices to pick from. Order arrived quickly and packed well. Moving into my... See more

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Rated 5 out of 5 stars

I ordered 2 feather cushions and covers and im absolutely delighted with them . Such great quality . Easy to order and they came really quickly . Ill be ordering more . Well done girls keep doing... See more

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Rated 5 out of 5 stars

I ordered a cushion, which arrived after only 2 days! Beautifully made, excellent quality, both fabric and feather cushion. The rose colour is absolutely gorgeous too, perfect for my room. I hadn’t be... See more

Rated 5 out of 5 stars

I was delighted with my first order. The cushion covers were excellent quality. Since placing my first order, I have gone on to place 3 more orders over the last 12 months. Give them a try, you... See more

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Rated 5 out of 5 stars

The best for soft furnishings, wouldn’t go anywhere else for throws & cushions. Gorgeous designs and unbeaten quality, can’t go wrong with any of their gorgeous items. I have several cushions and a th... See more

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Rated 5 out of 5 stars

Ellenvale Interiors is a great company. I have ordered from them twice and on each occasion the item has been of outstanding quality. The orders were shipped within a few days and packaged well. Highl... See more

Rated 2 out of 5 stars

Expensive returns delivery (you pay both ways which is a bit of a shame). Can’t return sale items, also a bit of a shame as it’s not easy to tell online if you’ll like something so I’m about £30 down... See more

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Rated 5 out of 5 stars

I absolutely love this brand! The cushions I’ve received are stunning but also incredibly comfortable,high-quality and worth every penny- they’ve added the perfect cosy touch to my home. I will absolu... See more

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Rated 5 out of 5 stars

First class products using quality materials and first class customer service also. I had already purchased beautifully made cushions from this seller and ordered again using discount code. I needed... See more

Rated 5 out of 5 stars

Such good quality cushion covers and inserts, the cushions are so soft they feel like a cloud I couldn’t recommend more! The patterns are so cute and no pilling issues on the cushion covers either ver... See more

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Rated 5 out of 5 stars

absolutely love the cushion covers from Ellen Vale Interiors. They make my home look so fresh and instantly brighten up a room. The quality is really good for the price, they wash really well, and cha... See more

Rated 5 out of 5 stars

Pillows were absolutely gorgeous..looks very lovely on my bed and the quality is great.. good customer service well packaged and looks just like the pictures . Love the pillows would definitely recom... See more

Rated 5 out of 5 stars

Excellent customer service and a beautiful product. The cushion covers that I ordered are very well made and the fabric is excellent quality. They are very well priced and certainly look far more e... See more

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Rated 5 out of 5 stars

I am really pleased with my pillows, having not heard of Ellenvale I was apprehensive about the quality. However, they have surpassed my expectations and I am excited to do my next order and get the f... See more

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Rated 5 out of 5 stars

Beautiful fabrics, the feather filled pads are comfortable and the cushions look lovely and full. I’ve ordered multiple times from Ellenvale interiors, their table linens are gorgeous too, customer... See more

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Rated 5 out of 5 stars

I became a hoarder after I lost my two daughters in a car accident. My house was in a terrible mess full of stuff and rubbish. After 4 years of therapy, I managed to come out of it. After 21 years of... See more

Company replied

Rated 5 out of 5 stars

Beautiful products, I ordered a superking stripe bedding set and I’m so pleased with it. Thick, quality linen, washes well and doesn’t even need an iron. Ellenvale were quick to respond to queries, am... See more

Rated 5 out of 5 stars

My cushions arrived quickly and are a very high quality! They look perfect together and have really helped to transform my room!

Rated 1 out of 5 stars

The quality is really cheap, and they lie in their descriptions. None of the materials are actually 100% cotton, I took them to an actual accredited store who could check the fabric and confirmed it w... See more

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Rated 1 out of 5 stars

I was disappointed with the quality of some of the products, particularly the cushion lining was very crunchy and noisy. I also found the colours to differ from what is shown on the website. Returns... See more

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Rated 5 out of 5 stars

Really happy with the style and feel of the pillows. The duck feather filling is very plush and bounces back almost instantly. Will definitely consider buying more in the future.

Rated 5 out of 5 stars

What a fantastic company. Amazing customer service and incredible quality cushions. They look absolutely brilliant and are very great quality. My parcel was unfortunately delivered damaged.. due to an... See more

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Rated 1 out of 5 stars

Rude customer service & Extremely condescending . I made a purchase and my delivery was delivered to make damaged the box was damaged and cushions stained. I wasn’t even annoyed about the stained pill... See more

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Rated 5 out of 5 stars

These cushion covers and inserts are top-notch. The cushions are cloud-soft, the patterns are charming, and no pilling in sight. Couldn’t be happier—definitely recommend!

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Rated 1 out of 5 stars

I bought two cushion covers from Ellenvale Interiors on 28 November as a Christmas gift. They were only opened after Christmas, when it turned out they were too big. The covers are unused and in pe... See more

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Rated 5 out of 5 stars

Really good quality items & quick delivery. Really pleased with cushions and bought with feather infills which are good quality and full

Rated 5 out of 5 stars

Really beautiful cushions. Colours and patterns as advertised online. Packed safe and well. Quick dispatch and delivery considering the Christmas period. Will absolutely buy cushions from them again i... See more

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Rated 5 out of 5 stars

Amazing quality cushions. I’m so pleased with my purchase. Have already ordered another one. Will definitely be coming back again and again!

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Rated 5 out of 5 stars

Cushions are amazing, lovely quality, and exactly how they appear on the website. Would 100% recommend and will be buying more in the future

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Rated 4 out of 5 stars

I purchased 5 cushion covers. Timely delivery and arrival. Beautiful quality and look great on my sofa. Only thing that didn’t make my review 5 stars was that I returned 2 covers as the colour wasn’t... See more

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Rated 5 out of 5 stars

The quality of bed throw I ordered is amazing, really beautiful design and quick shipping! I love this shop and will be back for cushions sometime soon!

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Rated 5 out of 5 stars

Always excellent quality. There is such a wide range of beautiful pieces. Always brilliant service ⭐️ always very happy with my items.

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Rated 4 out of 5 stars

I am obsessed with 4/5 of my cushions, hence the star rating. The one I loved online was disappointingly the cushion that felt least luxury in my haul which was disappointing. Also placed my order, a... See more

Rated 1 out of 5 stars

You are advertising item as a bedspread it certainly is not it basically is a bed runner I would not have ordered if I had known size differed from size quoted

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Rated 5 out of 5 stars

Made 2 orders in 2 weeks I love them that much! Love the inspiration on their website. Makes life so much easier seeing the cushions in combinations. I ordered the covers both times and got inserts my... See more

Rated 5 out of 5 stars

The quality of the fabric and cushions themselves is perfect they really have made the room more cosy thankyou so much and also the delivery was so quick!

Rated 5 out of 5 stars

Bought the cushion combo, absolutely love them. Will definitely be back for more when I decorate my next room.

Rated 1 out of 5 stars

Wrong order sent, at first they expected me to return this when 1, it isn’t my error 2, the box is huge and heavy and 3, I’m on Mat leave recovering from a C section. They would not send correct order... See more

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Rated 5 out of 5 stars

Couldn't be happy with my little order, cushions quality is perfect, and such good value with the cushion combinations. Delivery was super prompt so would happily recommend.

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Rated 5 out of 5 stars

Really helpful customer service when I realised I’d made the wrong purchase. Lovely cushions, thanks so much!

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Rated 5 out of 5 stars

Gorgeous well made cushions that are the perfect finishing touch to my bedroom. Delivery was quick and easy, no complaints

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Rated 1 out of 5 stars

Extremely Poor Service – Order Never Received I placed an order with Ellenvale Interiors which was never received. What has been even more disappointing than the missing order is the way thei... See more

Company replied

Rated 5 out of 5 stars

My cushion cover arrived beautifully packed and was sent quickly. It’s such good quality, and I’ll be back for more.

Rated 5 out of 5 stars

Lovely products, my second order and will definitely be ordering more. Shipping time is brilliant too!

Company replied


Company details

  1. Decoration and Interior Design Store
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Furniture Store
  5. Home Goods Store
  6. Living Room Furniture Store

Written by the company

Founded in 2021 by the visionary Annie Johnson, Ellenvale Interiors stands as a beacon of style and sophistication in the realm of soft furnishings. The inception of this online store was not just a business venture for Annie; it was a passion project driven by a desire to blend the timeless charm of English country designs with the modern aesthetics of today. The dedication to creating a seamless and enjoyable shopping experience led to the establishment of Ellenvale Interiors as a go-to destination for those seeking the latest trends in interior design.


Contact info

Soft furnishings for all homes...

Shop our wide range of modern country soft furnishings

4.6

Excellent

TrustScore 4.5 out of 5

465 reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Awful!

Awful!! Do not expect any customer service if you have any issues. Wouldn’t refund, exchange and very abrupt to deal with. Awful service.

April 16, 2026
Unprompted review
Ellenvale Interiors logo

Reply from Ellenvale Interiors

Thank you for taking the time to leave a review. We're sorry to hear you're disappointed with your experience.

Having looked into your case, your return request was made outside of our returns window. Unfortunately we are unable to accept returns beyond this period, as we have a responsibility to keep our policies fair and consistent for all of our customers.

We're sorry if our communication came across as abrupt and we're always happy to help where we can within the bounds of our policy.

Kind regards,
Ellenvale Interiors Customer Service

Rated 4 out of 5 stars

Love my new cushion

Love my new cushion! Great colour and great quality!! Only disappointed is I’ve just looked on Next and it’s £11 cheaper!! For the same cushion ! Wish I’d known! 😢

April 2, 2026
Rated 5 out of 5 stars

Fabulous

Fabulous, quick service with prompt response on a bank holiday when Royal Mail created an initial problem. Items received and they are really great quality and look fantastic. Will definitely order from Ellenvale again

March 31, 2026
Rated 2 out of 5 stars

I recently purchased the 'Ellenvale…

I recently purchased the 'Ellenvale interiors' pillow combination, priced at £110, and I must say, it didn't meet my expectations. Considering the price was for pillow covers alone, I was expecting a top-quality fabric. However, what arrived were just covers made of a cheap and tacky material, almost like a low-quality Jute fabric.

Given the high price point, I anticipated a much better product in terms of both material and overall feel.

Based on my experience, I don't believe this pillow combination is worth the £110 price tag. The quality of the fabric simply doesn't justify the cost, especially since it's just for covers.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

First class products, first class customer service

First class products using quality materials and first class customer service also. I had already purchased beautifully made cushions from this seller and ordered again using discount code. I needed the cushion asap and so messaged them to ask for speedy delivery was poss. I received it within 2 days at no extra cost.
Highly recommend and can’t wait to order from them again.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful products

Beautiful products, I ordered a superking stripe bedding set and I’m so pleased with it. Thick, quality linen, washes well and doesn’t even need an iron. Ellenvale were quick to respond to queries, amazing customer service! I will be back for more- so glad I found the company 🤩

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

The cushions were great,

The cushions were great,! Great design and fabric. I loved them. The shipping was fast for intentional shipping! And the customer service was amazing ! They responded pretty quick. Would definitely purchase again from their website!.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

absolutely love the cushion covers from…

absolutely love the cushion covers from Ellen Vale Interiors. They make my home look so fresh and instantly brighten up a room. The quality is really good for the price, they wash really well, and changing them over gives the room a whole new look without redecorating. I think I’ve ended up buying most of their cushions because I loved them that much — the only room in my house they’re not in is the bathroom!🙈 I’d definitely recommend them.

March 6, 2026

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