Whatever your order, it is ready and waiting for us when we ask for it. Everyone in Helensburgh Ellies are very good, friendly and organised. It us a pleasure to buy from here. Px
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After the disappointment of the courier breaking my bottles ordered twice, I rated the service one star. Since then the customer service I received has been first class, and I now realise that actuall... See more
I am a big fan of Ellie's Cellar. Their shop in Helensburgh is first class as is their on line ordering facility with local delivery as an option. I bought a large quantity of wine for a party in Oct... See more
Company replied
I had to make a last minute change to the delivery address for my order.. I emailed Danielle rather than call, as I live in Australia, and she organised the change with no issues at all.. she was so... See more
Company replied
Company details
Written by the company
We're a small, family ran business who specialise in Wine, Gin, Whisky and Craft Beer. We have 5 stores across Central Scotland including Alva, Dollar, Auchterarder, Crieff and Helensburgh. Local Delivery, UK Delivery & Collection in our stores is available.
Contact info
25 Bridge Street, FK14 7DE, Dollar, United Kingdom
- 01259 740283
- elliescellardanielle@gmail.com
- elliescellar.com
4.7
Excellent
138 reviews
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Very helpful friendly staff
September 25, 2024
Great selection and very prompt delivery
September 10, 2024
Luanne (sp?) was so lovely.
June 16, 2024
Big fan
I am a big fan of Ellie's Cellar. Their shop in Helensburgh is first class as is their on line ordering facility with local delivery as an option. I bought a large quantity of wine for a party in October and they made great recommendations on what to buy at a good price and Danielle even organised glass hire and delivery/collection. Great to buy local and they often have good deals on popular wines and spirits.
June 10, 2024
Reply from Ellie's Cellar
Hi Mairi, thank you so much for taking the time to leave a review - it's so appreciated! Thanks, Ellie
Great customer service!
I had to make a last minute change to the delivery address for my order.. I emailed Danielle rather than call, as I live in Australia, and she organised the change with no issues at all.. she was so helpful throughout the process and answered all my questions promptly which was much appreciated. I’ve used Ellie’s before and would highly recommended. Keep up the great service guys!
June 10, 2024
Reply from Ellie's Cellar
Hi Ginny, thank you so much for taking the time to leave a review - it's so appreciated and i'm glad your gift got there no problems! Thanks, Ellie
Although I received my order promptly
Although I received my order promptly, the item was not boxed as was implied on the website and my order confirmation. I emailed, but have received no response.
April 24, 2024
My order was delivered by dhl to the…
My order was delivered by dhl to the wrong address
and I’m still awaiting the goods I purchased for £65
April 24, 2024
Great online champagne retailer
April 16, 2024
very fast delivery
April 12, 2024
Reply from Ellie's Cellar
Thanks for taking the time to leave a review, it's much appreciated! Ellie
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