Elliots Beds Reviews 

446
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers had a great experience with this company. Many consumers mention that they are extremely pleased with their purchases, praising the fantastic comfort, durability, and craftsmanship of the mattresses and bed bases they ordered. Buyers often note the helpful support staff and polite delivery personnel who ensure a smooth and pleasant purchasing journey from start to finish. However, some reviewers were not happy with delivery delays, scheduling confusions, and complications involving third-party couriers handling their shipments. A few other people also felt that customer service and online communication could be significantly improved due to ignored messages and slow responses.

What people talk about most

Product

Clients share positive opinions on product, highlighting the comfortable mattresses, spacious ottoman... See more

Delivery service

Reviewers highlight ambiguous aspects of the delivery service, with many customers praising fast and punctual... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction and noting that the beds and... See more

Order

Customers had mixed experiences with order processes, as many reviewers praised smooth transactions, helpful... See more

Customer service

People report ambiguous experiences with customer service, as opinions are heavily divided regarding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order form was difficult to navigate as it said you could choose the fabrics and colours later but there was no ability (from what I could see) to follow it up. I then got a delivery date notification... See more

Rated 4 out of 5 stars

Had problem with fabric out of stock,that was fine i just picked nother one.i brought ottoman bed base .its so well made excellent workman ship. Delivery company was great kept me up dated ,The two... See more

Rated 5 out of 5 stars

Fantastic experience, product is incredibly good (king sized mattress) and the team at Elliot beds have been delightful to deal with every step of the way. Even with a follow up a couple weeks later t... See more

Rated 5 out of 5 stars

Having found Elliott Beds through facebook.com, I chose the most suitable mattress from the online shop. The reviews were 2nd to none,very competitively priced.The order was made. And communication a... See more


Company details

  1. Bed Shop
  2. also in
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Furniture Manufacturer
  6. Furniture Store
  7. Mattress Store

Written by the company

At Elliot's Beds, we take pride in offering top-quality, handmade beds crafted in Wakefield, West Yorkshire. Our state-of-the-art manufacturing facility is dedicated to producing the finest beds on the market. Our ottoman storage beds are renowned for their exceptional quality and design, consistently receiving high rankings online. We recognize that each customer has unique needs and preferences, which is why we provide a wide range of options in fabric and design. Our experienced team of designers and craftsmen can create any fabric bed to meet your specific requirements within days. With an extensive selection of over 16 colors and fabrics, finding the perfect match for your decor is simple. Elliot's Beds is committed to fast and efficient delivery. On average, we deliver your new bed within two weeks of order placement. Our customer service team is available 24/7 to answer any questions regarding our products and delivery information. For top-quality, handmade beds, trust Elliot's Beds. Order today or email us to learn more about our offerings. We are here to help you find the bed of your dreams!


Contact info

4.0

Great

TrustScore 4 out of 5

446 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(446)

168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

recently ordered a bed frame from this…

recently ordered a bed frame from this company and paid extra for assembly, expecting a hassle-free experience. Unfortunately, the delivery was very disappointing.

The driver refused to bring the bed frame inside and instead wanted to leave it outside, which completely defeats the purpose of paying for delivery and assembly. This was especially inconvenient given the size and weight of the item.

Overall, the service did not match what was advertised or what I paid for. I would not recommend paying extra for assembly if this is the level of service provided.

I hope the company improves its delivery standards and ensures staff follow the agreed service in future.

March 30, 2026
Rated 5 out of 5 stars

What a pleasure dealing with Elliot’s…

What a pleasure dealing with Elliot’s beds - even from way down in Hampshire.

The initial order saw me ask questions which were quickly answered via what’s app (a first liaising with a business like this for me!). The order was delivered most successfully with brilliant tracking and installation service and the quality of the double bed and mattress is outstanding!

Better still is the value - bought when a special was on but way more competitive than a big retailer we nearly ordered through - especially comparing quality!

I’d highly recommend Elliot’s beds and will definitely be singing their praises to all who may mention needing a new bed!

March 27, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered two mattresses and only…

I ordered two mattresses and only received ones after 5 days I am still waiting on my delivery with no communication from your company to update me but yet you sending this review as if my order is completed. Really disappointing- first and last time.

March 30, 2026
Rated 5 out of 5 stars

Fabulous price

Fabulous price. Amazing mattress
Best nights sleep in a long time.
Will definitely recommend
Kept up to date from ordering to delivery
Thank you

March 23, 2026
Rated 5 out of 5 stars

The mattress is great the only problem…

The mattress is great the only problem was with the delivery.
We was told the delivery would be scheduled for Thursday, Friday or Saturday and we would be able to choose the day. This proved to be false, we was informed the only day available was actually a Wednesday. We had made plans based on the information supplied so I was not at home on the Wednesday and the delivery people didn’t think it was their job to actually put the mattress in the house. They believed the front garden (it was raining) was sufficient. We didn’t want it delivered to the bedroom but just inside the front door in the hall, they did eventually agree but it took my wife some time to convince them.
This coupled with the conflicting information on the delivery time, an email stating 7 to 10, a phone call stating 7:30 to 10:30, a further email reverting to 7 to 10, an email with an eta of 10:30 with the delivery actually being 9:15, resulting in the lost of a star.

March 18, 2026
Rated 2 out of 5 stars

The fabric has been stapled to the bed…

The fabric has been stapled to the bed frame with no care. There are dozens of staples which have not been finished and the ends are sticking out. Terrible the damage to your new mattress? New bed linen?
Your toes and hands as you walk around and make the bed? Not a luxurious finish or feel. Minimal upholstery fillings so that all you feel is the hard square edges of the framework. The fabric (coniston) is very thin and stretchy. The bed has a unpleasant odour that has not disappeared for weeks now. There was Parts missing and this took several online/emails/phone calls to resolve. I would not recommend this company for your next bed purchase.

February 25, 2026
Rated 5 out of 5 stars

Better than expected

At first glance it looked cheap and I was wondering if I made a mistake. There are upgrade options to make it nicer but I wanted to keep the cost low. To be honest, after assembly and with a mattress on, I don't realy need them. It is sturdy and doesn't feel cheap at all.
No problem with delivery. No missing parts. Happy customer.

February 25, 2026
Rated 5 out of 5 stars

This is my second bed from Elliot’s

This is my second bed from Elliot’s , quality is great, lead time from ordering to delivery is only about 10 working days , price is very competitive if you wait till they have offers on Got the ottoman bed now in both of my bedrooms , good solid bases , can store loads if stuff raises like a dream and just a little bit of pressure to pull the bed back down . All in all a great buy , would definitely recommend .

March 16, 2026
Rated 5 out of 5 stars

Will recommend to others!

Reasonable pricing was the first attraction. Great customer service with good communication and helpful staff.

Delivery service was prompt and we are very happy with the company.

Will recommend to others!

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great bed

Bed is great and quick delivery. Bed was easy to assemble and great quality and plenty of storage under the bed. Would recommend to anyone

March 2, 2026

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