Ellos Danmark sent us the wrong items. Their phone line does not work. They don’t respond coherently to emails (we suspect it’s an AI automated system as the response makes no sense). We still do... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The products ordered are very good quality and arrived in a perfect condition. However one thing that shall be improved is visibility of the product status / shipment status between Ellos and DSV. It... See more
Alt er til topkarakter, hurtig ekspedition og super service. Levering er fantastisk, så alt er helt i top.
I have been using Ellos.dk for a while and purchased various things. Overall I was pretty happy of the quality of the goods and service. However, I didn't receive money for my latest return within th... See more
Company details
Written by the company
Hos os på Ellos.dk finder du alt inden for mode, bolig og skønhed til kvinden midt i livet. Vores mål er være til for at forenkle livet og altid give vores kunder en positiv shoppingoplevelse. Du skal f.eks. altid kunne stole på, at vi har relevante og attraktive tilbud, hvor du ikke skal gå på kompromis med bæredygtighed eller klimabelastning. Hurtige og nemme leveringer kombineret med nem returnering er også noget, vi tager for givet. Vi arbejder på at skabe en tryg samhørighed. Hos os skal du altid føle dig velkommen og inspireret – uanset hvem du er.
www.ellos.dk
Written by the company
Contact info
Postboks 150, 6400, Sønderborg, Denmark
- 70 100 200
- customerservice@ellos.dk
- ellos.dk
Opdag vores sortiment
4.2
Great
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ellos Danmark
Hi Juan
Thank you for your great review.
We are glad to hear your package arrived quickly.
Yours sincerely
Nick
Customer service Ellos Group.
Good service, but colours are different from pics
Service is good, but I have often returned homeware / home textile items because the colour is significantly misrepresented in the photographs. Pink instead of peach/ orange, or dark green instead of teal, for example.
October 27, 2022
Reply from Ellos Danmark
Hi Customer.
Thank you for your review.
We apologize that you do not think the images on the website match our products.
You are always welcome to contact us if this should happen.
Best regards
Signe
Customer service Ellos Group.
Reply from Ellos Danmark
Hej Lone
Tak for din flotte anmeldelse.
Vi utrolig glade for at høre du tilfreds med din nye sofa, samt den service du fik undervejs.
Med venlig hilsen
Nick
Kundeservice Ellos Group
Hurtig levering god retur ordning
October 20, 2022
Reply from Ellos Danmark
Hej Ane.
Tak for din flotte anmeldelse.
Vi sætter stor pris på at du vil dele din købs oplevelse med os.
Med venlig hilsen
Signe
Kundeservice Ellos Group
Fint produkt og god leveringstid
October 15, 2022
Reply from Ellos Danmark
Hej Marlene.
Tak for din super flotte anmeldelse.
Med venlig hilsen
Signe
Kundeservice Ellos Group.
Super glad for mine nye gardiner som…
Super glad for mine nye gardiner som lever op til mine forventninger
October 11, 2022
Reply from Ellos Danmark
Hej Lene
Jeg er super glad for at din bestilling lever op til dine forventninger.
Vi siger mange tak for din fine anmeldelse.
Med venlig hilsen
Thomas
Ellos Group Kundesupport
Exceptional online shop
October 12, 2022
Reply from Ellos Danmark
Hi AMi
Thank you very much for your great review
best regards
Githe
Kundeservice Ellos Group.
Nem og overskuelig webshop at handle på…
Nem og overskuelig webshop at handle på og hurtig levering.
September 28, 2022
Reply from Ellos Danmark
Hej Jeanne.
Tak for din flotte anmeldelse.
Vi er utrolig glade for at du finder hjemmesiden nem og overskuelig og at du er tilfreds med vores leveringstid.
Med venlig hilsen
Signe
Kundeservice Ellos Group.
Will definitely use again! Great customer service
Will definitely use again! We revived our shipment within 4 days of ordering. When it arrived we had one small drawer that was damaged. However, reached out to their customer service team and they responded within 24 hours and three days later they provided us with a brand new drawer for our nightstands. Definitely will use them again for the great and timely customer service, as well as the product looks just like the picture online.
October 1, 2022
Reply from Ellos Danmark
Hi Vanessa
Thank you for your great review.
We are very happy to hear that you had a good experience - even if we just had to change your drawer - we look forward to serving you another time
Yours sincerely
Nick
Customer service Ellos Group.
I could find exactly what I wanted very…
I could find exactly what I wanted very fast. The order came fast. No doubt I will continue shopping with you 😀👍
September 19, 2022
Reply from Ellos Danmark
Hi Sharon.
Thank you for your great review.
Best regards
Signe
Customer service Ellos Group.
Beautiful boots at a reasonable price!
Beautiful boots at a reasonable price!
Thank you.
October 6, 2022
Reply from Ellos Danmark
Hi Nancy
Thank you for your great review.
We are happy to hear that you are satisfied with your order
Yours sincerely
Nick
Customer service Ellos Group.
Very good customer service
Very good customer service! I had a challenge with my purchase and after contacting support I had it quickly resolved.
October 3, 2022
Reply from Ellos Danmark
Hi Kiki.
Thank you for your great review.
We are very glad that you are happy with our customer service, which is always ready to help.
Best regards
Signe
Customer service Ellos Group.
Det er et super sted at handle og…
Det er et super sted at handle og hurtigt levering.
October 4, 2022
Reply from Ellos Danmark
Hej Lotte.
Tak for din flotte anmeldelse.
Vi er utrolig glade for at du er tilfreds med at handle hos os.
Med venlig hilsen
Signe
Kundeservice Ellos Group.
Hurtig og nem levering og returnering
October 2, 2022
Reply from Ellos Danmark
Hej Tove.
Tak for din utrolig flotte anmeldelse.
Med venlig hilsen
Signe
Kundeservice Ellos Group.
Bad customer service
Ordered two barstools with paid home delivery. One arrived with the seat totally ripped off from the legs. So I had to return it to the pakkeshop which is already a job I didn’t want, that’s why I got home delivery.
Then I am told to just order a new one. I asked for a discount for my trouble and free home delivery as I had already paid once for it. The lady gave me 100kr discount which needed to be used for delivery and then the rest as my discount. So I received a discount of 30kr! I now have to pay 1500,- for a new barstole and just hope I get my money back soon for the damaged one. A lot of time spent on sorting this problem and not much understanding from their side. None of this was my fault. Very disappointing service. (I thought the discount code had expired but it hadn’t)
September 29, 2022
Unprompted review
Reply from Ellos Danmark
Hi Charlotte
It seems that alot has gone wrong.
I would really like to help you with your case.
If you don't want to send me an email at customerservice@ellos.dk, write trustpilot in the subject field.
In addition, I can inform you that many of our customers think that the gift card they receive has expired, but if you look at the year, it lasts for 2 years.
Looking forward to hearing from you.
Yours sincerely
Thomas
Ellos Group Customer Support
den er super god
September 24, 2022
Reply from Ellos Danmark
Hej Carsten
Tak for din flotte anmeldelse.
Vi glade for at høre du tilfreds med din oplevelse.
Med venlig hilsen
Nick
Kundeservice Ellos Group.
Great choice
Great choice! I have ordered Sidebord Doris. And its perfect!! Quality and design!
Delivery was as stated on the website! :)
September 15, 2022
Reply from Ellos Danmark
Hello
We are really happy about your review of your purchase experience.
It is fantastic that you are happy and satisfied with the product.
Yours sincerely
Thomas
Ellos Group Customer Support
Slow and careless customer service
I bought 3 curtains in linen from Ellos. Each package should have come with 2 hooks to hang the curtains and 2 round pieces that you attach to the wall to hold the curtain's thread when it's pulled up. One of the packages came without the inner protection and with these pieces missing – it had clearly been an item that had been returned by another customer before, which would have been fine had the package been complete.
I contacted customer service as soon as I opened the package. They took two weeks to send the replacement parts, asking for photos of the missing parts (lucky I had bought more than one...) and that I'd receive a message once the new parts were shipped. They sent them by post, which means both that I didn't receive a message when they were shipped and that it can take up to 3 weeks for them to reach me. This will mean 5 weeks without being able to use a product that I bought from new.
My expectation would have been for them to have sent me a new curtain immediately, dealing with the return freight of the incomplete one themselves.
Although I appreciate that my problem will eventually be solved, this is really bad service for having bought a new product...
September 7, 2022
Unprompted review
Reply from Ellos Danmark
Hello Sg
We are of course sorry for your entire experience with your purchase, but are of course happy that we resolved it together
Yours sincerely
Nick
Ellos Group Customer Support.
God service.
August 30, 2022
Reply from Ellos Danmark
Hej Patrick.
Tak for din flotte anmeldelse.
Med venlig hilsen
Signe
Ellos Group Kundesupport.
God kvalitet og hurtig levering!
August 30, 2022
Reply from Ellos Danmark
Hej Julia.
Tak for din flotte anmeldelse.
Vi er super glade for at du er tilfreds med kvaliteten af vores produkter og den hurtige leveringstid.
Med venlig hilsen
Signe
Ellos Group Kundesupport.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.