Elmajewellery Reviews 

326
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and beauty of the rings, often noting they are exactly as described online. The service is consistently described as excellent, with many appreciating the helpful and professional team. People also highlight the very fast and efficient delivery service, with many orders arriving quicker than expected. However, some customers also noted occasional issues with ring sizing, often requiring exchanges for a different size. A few other people also felt that the product quality was not always consistent, with some rings arriving scratched or feeling less premium than anticipated.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight with the quality,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the top-notch quality, lovely material,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as exceptional, brilliant, and... See more

Order

Reviewers highlight ambiguous aspects of order, with many expressing satisfaction with the ordering process,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 platinum wedding bands. They arrived very quickly. Absolutely beautiful rings. One fit perfectly, the other was a little small and needed exchanging for a size bigger. Fast & fuss free excha... See more

Rated 5 out of 5 stars

Excellent! Ordered gents ring Friday received today (Tuesday) Fab quality, engraving was spot on. Looked at the exact same ring in High Street, couldn't get size i wanted for 8 weeks, went on line... See more

Rated 5 out of 5 stars

We had an excellent experience with buying a wedding ring. High quality and arrived very quickly via Special Delivery Next Day as we needed it urgently. Price was good. Highly recommended! Thank you E... See more

Rated 5 out of 5 stars

The rings we bought are beautiful and exactly as advertised and they were a fantastic price. If you read the reviews you will see that there is a slight problem with sizing and despite using a UK ring... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

326 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(326)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you so much

Thank you so much. Never thought they would come so quickly as they did good service I’d recommend you to anyone

January 25, 2025
Rated 1 out of 5 stars

My husband bought a 3 ring set

My husband bought a 3 ring set, 1 stone fell out, this was replaced eventually, then a few weeks later 2 stones have fallen out, have emailed, but they have not bothered to respond, have asked for a full refund. As they haven't responded I have now made a charge back with my bank who are investigating.

December 31, 2024
Unprompted review
Rated 5 out of 5 stars

Can not recommend enough

Had an issue with delays on a delivery without hesitation they resolved the issue for me and have sent me another ring. Amazing products at even more amazing prices.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Orderd a signet ring I was first sent…

I Made a complaint against this online jewellery retailer and I now take it back! I so happened to order a signet ring not knowing my size and the wrong shape and size was sent and they rectified it by resending me the size and shape I originally requested. Upon reposted item being received I thought it was too big and resent my ring back for the last time for a smaller size. This was Monday 16tg via Royal Mail signed for my ring never turned up till this day current date January 29th I was bummed and thought that I was now out of pocket for a ring I no longer have I had lost my tracking receipt upon getting my car washed so I couldn’t track it and could only bimbradd them with emails to say that I’ve sent to them and they should have revived it which they said they’ve not. I got the most heart warming email where they would resend me the same ring again in fact i asked if I could have different shape and they said that was completely fine. A small business who goes above and beyond for the customers I will definitely reorder in the future just for the way they’ve handled me as they DID NOT have to go out of their way to at all. THANK YOU ELMA JEWELS 💓

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

PLEASE AVOID

PLEASE AVOID

Rings are very cheap, flimsy, engraving is very hideous and also has the word titanium as well as the engraving written on the ring. The engravement looks very light and like scribbles. When asking for a refund or to return they reply with their website is not working. Its coming close to 28days since I purchased so they're doing it on purpose so I cannot get a refund or return. I would rather go to Warren James or argos for a £20 ring with more quality than somewhere like this. Horrendous customer service and cheap, nasty products. Please avoid. Even if you are on a budget.

November 20, 2024
Unprompted review

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