We've rented fron el monte several times. Always a great experience. The reason I only gave you 3 stars is that this time rv had a few issues. The only usb that worked was the one on the radio all oth... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a great experience with El Monte RV! Gio made the check-in process smooth and easy, and had me out on the road in no time. The manager also made the return/check-out process just as seamless. Th... See more
Company replied
Very helpful and answered all my questions. The RV ran great considering we drove over 5K in thirty days.
Company replied
El Monte RV made our Vacation so easy and the best experience in renting from them. Online reservation was easy and the pick up and drop off was also very easy. The motor home was great and very comfo... See more
Company replied
Company details
Written by the company
El Monte RV began in 1970 with a simple mission: to help people discover the freedom and joy of RV travel. From one location to a nationwide network, we've spent over 50 years helping families and adventurers from around the world explore the open road. At El Monte RV, we’re more than just RV rentals—we’re your gateway to unforgettable journeys. Whether you're cruising through national parks, scenic coastlines, or hidden gems across America, our team is here to support you with well-maintained vehicles, expert guidance, and a passion for adventure. We believe in exceptional service, quality RVs, and creating lasting memories—one road trip at a time.
Making every mile memorable.
Written by the company
- Over 50 years of RV experience, we are industry pioneers with a trusted reputation for quality and guest service. Offering tailored vehicle demonstrations at pickup and 24-7 roadside assistance, our crew is with you every mile.
- Road-Ready Fleet
- Choose from a range of late-model, feature-rich RVs, professionally cleaned and inspected after every trip for your safety and ease.
- From Coast-to-Coast
- With locations across the country and flexible rental options, renting an RV with us is simple and stress-free. Whether you are planning ahead, or booking last-minute, we are here to get you on the road.
Contact info
565 E Redlands Blvd, 92408, San bernardino, CA, United States
- (909) 885-2000
We provide unforgettable journeys.
4.3
Excellent
26 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from El Monte RV - San Bernardino
We're happy to hear that you enjoyed your trip and everything worked well. We appreciate your positive feedback!
It was a nice road trip
Very helpful and answered all my questions. The RV ran great considering we drove over 5K in thirty days.
September 18, 2026
Reply from El Monte RV - San Bernardino
We're delighted to hear that we were able to answer all your questions and that your RV ran so well during your extensive 5,000-mile journey! We appreciate your positive feedback.
staff was very helpful
August 8, 2026
Reply from El Monte RV - San Bernardino
We're happy to hear our staff was so helpful. We appreciate your kind words!
Very friendly and efficient
Very friendly, on time. The staff are amazing and took care of all my questions and helped more than I expected. The RV was in great shape. The only issue we had was that the house battery would not charge from the shorepower which is a big deal.
July 1, 2026
Reply from El Monte RV - San Bernardino
We're so glad to hear that our staff provided such amazing service and that your RV was in great shape! We understand how frustrating the battery issues must have been and appreciate you bringing it to our attention so we can look into this further!
Great spot to rent an RV
Great spot to rent an RV. Customer service was great. I have rented from other locations before and this will be my new go to place from now on. Friendly and courteous service and RV was clean and comfortable! Thanks Geo for making the experience a good one for my family!
June 26, 2026
Reply from El Monte RV - San Bernardino
We're so happy to hear that you had such a positive experience with us! It's wonderful to know that our service and the comfort of our RV made your family's trip a good one. We appreciate your kind words and look forward to being your go-to place for future rentals!
We did not get the camper we wanted..we…
We did not get the camper we wanted..we had to flush out toilet on the second day because it started to smell real bad..we only used it for peeing while we had the camper..
June 24, 2026
Reply from El Monte RV - San Bernardino
We are sorry to hear that the camper did not meet your expectations and that you experienced issues with the toilet. We are looking into this to prevent future occurrences.
Great
I had a great experience with El Monte RV! Gio made the check-in process smooth and easy, and had me out on the road in no time. The manager also made the return/check-out process just as seamless. They were both incredibly friendly, professional, and helpful. Excellent customer service from start to finish. I would definitely rent from El Monte RV again!
June 16, 2026
Reply from El Monte RV - San Bernardino
Thank you for your wonderful 5-star review! We are so pleased to hear that your check-in and check-out processes were smooth and easy. We are glad our team provided excellent customer service, and we look forward to serving you again!
The employees and the motorhomes are…
The employees and the motorhomes are newer and kept up will. Prices are not out of line either. Much cheaper than owning one. Have used El Monte R.V many times. Also where I worked before we used them also. I will keep using them they are the BEST. El Monte San Bernardino Ca
June 16, 2026
Reply from El Monte RV - San Bernardino
We're so happy to hear about your continued positive experiences with us! We truly appreciate your loyalty and kind words about our motorhomes and team. Thank you for being such a valued customer!
Reply from El Monte RV - San Bernardino
We're glad you had a great experience and appreciate your intention to use our services next season. Thank you for your positive feedback!
RV was modern and clean
RV was modern and clean! Gio and all the staff in San Bernardino are awesome!
April 28, 2026
Reply from El Monte RV - San Bernardino
We're happy to hear that you found the RV modern and clean and that our staff was awesome. Thank you for your positive feedback; we appreciate it!
Customer service on sight is great!
April 28, 2026
Reply from El Monte RV - San Bernardino
We are happy to hear that you had a great experience with our on-site customer service! We appreciate your positive feedback.
We've rented fron el monte several…
We've rented fron el monte several times. Always a great experience. The reason I only gave you 3 stars is that this time rv had a few issues. The only usb that worked was the one on the radio all other either didn't work or would discharge devices. Also rv had alot of road noise. Other than that we had a good time and we will rent again.
April 13, 2026
Reply from El Monte RV - San Bernardino
We appreciate your continued business and are sorry to hear about the RV issues. We value your feedback regarding the USB ports and road noise, and we'll address these concerns to improve our RVs. We're so glad you still had a good time!
Professional and Thorough
The staff was professional and easy to work with. Asking questions prior to picking up the RV was painless and all questions were answered without delay. The drop off was quick and easy. They even showed me a rebate (AAA) that I didn't know about beforehand and ended up giving me back $300 from my prepaid rental. Great experince!!!
March 25, 2026
Reply from El Monte RV - San Bernardino
Thank you so much for the wonderful review! We’re thrilled you had a great experience and that everything went well. Your kind words mean a lot to the people behind the scenes who work to keep things organized and ready for each trip. Safe travels, and we’d love to help with your next RV journey!
Great Crew and Equipment
Good attitudes answered all questions and concerns even stayed till the last minute for our family to get our RV, quality equipment and very good crew working there!! Will be back for another
February 17, 2026
Reply from El Monte RV - San Bernardino
We're glad you enjoyed your experience! It's great to hear that our team was helpful and thorough in assisting your family with your RV rental. We hope to see you again soon!
Great service
Clean, well maintained RV, staff was very helpful and gave us tips on how to save money.
March 13, 2026
Reply from El Monte RV - San Bernardino
We're happy to hear that you found our RV clean and well-maintained. We appreciate your positive feedback regarding our helpful staff!
What a great (and rare) experience!
What a great (and rare) experience. Everything from the user- friendly website for research and booking process, to the polite and helpful staff at the San Bernardino location (shout out to Gio). This was my first time renting an RV (23 Ft. Four Winds) and a test for me to see if I want to do an extended trip this summer. The booking confirmation email provided a link to a very thorough and easy to understand overview of the RV, including how to hook-up to shore power/water, and how to empty tanks. Kudos to the communication team who put this together for doing an outstanding job. The same information was provided in electronic written form after we took custody of the vehicle, and we referred to it more than once during our trip when we could not remember how to do something. The material is user friendly and thorough. The RV was ready for pick up early and Gio helped us through the administration process then provided an in-person overview of the vehicle and answered all of my questions. I left the rental facility feeling confident and excited about the next 5 days with a trip to Death Valley for the super bloom! The trip went perfectly, and we had zero issues. The RV was comfortable and everything worked as expected. The return process was easy and a few hours after I got home, I realized I left something in the deep center console and called. It had already been discovered in the cleaning process and was waiting for me. This speaks to honesty of the team. I highly recommend El Monte RV (San Bernardino branch) for your RV rental needs.
February 28, 2026
Reply from El Monte RV - San Bernardino
Wow! Thank you so much for this amazing review!
We’re thrilled to hear that your first RV rental experience was smooth from start to finish. It’s great to know our website, how‑to materials, and booking process helped you feel confident heading into your trip; that’s exactly what we aim for!
A big shoutout to Gio and our San Bernardino team for delivering the exceptional service you described. We love hearing that the RV performed perfectly on your Death Valley adventure and that even your forgotten item was quickly found and kept safe.
Thank you for the wonderful recommendation! We’d be honored to help you with your next RV journey, especially that extended summer trip you’re considering! Safe travels, and hope to see you again soon!
Greet service from start to finish
Greet service from start to finish. Very helpful staff when arranging from the UK.
June 6, 2025
Reply from El Monte RV - San Bernardino
Thank you so much for your positive review! We will share your comments with the team and let them know to keep up the amazing work. Next time you want to travel by RV we hope that you consider renting from us!
Long Time Renter
I have rented at El Monte for many years now. They have ALWAYS provided excellent service. Their RV's are well maintained and ready to go.
September 25, 2025
Reply from El Monte RV - San Bernardino
Wow, thanks for the great review! We’re so happy to hear that you have had wonderful experiences. We work hard to deliver exceptional experiences for all of our customers, and our team appreciates hearing from you. We know that there’s lots of choices when it comes to RV rentals and we’re so pleased that you chose to vacation with us. We look forward to serving you again in the future and thanks again for the 5-star review!
When I picked up my RV Rental
When I picked up my RV Rental. Something was broken so it took a little while to fix. Then, they had to fill up the RV with gas so that added more time. All this should have been completed prior to pick up. Other than that, the staff was good and professional.
February 17, 2026
Reply from El Monte RV - San Bernardino
Hello, thank you for sharing your experience with us. We’re glad to hear that our staff made a positive impression and that you found them professional throughout your rental process. We understand that the initial delay wasn’t ideal, and we appreciate your patience while our team made sure everything was in proper working order before you hit the road. Your feedback helps us continue improving, and we’re grateful you took the time to let us know.
I live Bad experiencia because water…
I live Bad experiencia because water pump motor no works i call customer services never help me
July 12, 2025
Reply from El Monte RV - San Bernardino
Thank you for sharing your feedback. Guest satisfaction is very important to us, and we take your comments seriously. We appreciate you bringing this to our attention so we can keep improving.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.