have the slide out issue at very begin of our trip
Quality: 2
Value for money: 1
Reply from El Monte RV
Thank you for your honest feedback! Reviews like yours help us improve.
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The information on this page is based solely on product reviews written by customers of El Monte RV via Trustpilot.
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Terrible Experience!
Quality: 1
Value for money: 1
Reply from El Monte RV
Thank you for your honest feedback! Please reach out to our customer service department if you would like to discuss further.
Great driving RV and spacious
Quality: 5
Value for money: 5
Reply from El Monte RV
Thanks for your review!
The RV was great! It was a great experience!
Quality: 5
Value for money: 5
Reply from El Monte RV
Thank you for sharing your feedback!
Spacious, roomy but a bit run down.
Quality: 4
Value for money: 4
Reply from El Monte RV
Thanks so much for your honest and positive feedback! We truly appreciate you taking the time to review us. Reviews are an important part of our business so we take the time to carefully read each one. Thanks again, we hope to see you again soon.
We had a bad experience with our product. More than a few things didn’t work: water heater, oven, TV, gps connection to phone.
Quality: 2
Value for money: 2
Reply from El Monte RV
We’re sorry the RV didn’t meet the condition you expected. That’s not the experience we aim to provide, and we understand how frustrating this must have been.
We’re reviewing our quality checks to ensure future guests receive vehicles that meet our standards. Your feedback is important, and we appreciate you taking the time to share it.
Very easy to drive and enough room for everyone.
Quality: 4
Value for money: 4
Reply from El Monte RV
Hello,
We’re happy you had a fantastic time with us! Thanks for trusting us with your vacation. We’re thankful for amazing customers like you and hope to serve you again soon!
Poor quality and definitely not worth what was paid.
Quality: 1
Value for money: 1
Reply from El Monte RV
Hi Frank
We’re very sorry to hear that the RV you received was in poor condition. That’s deeply concerning, and it’s not the experience we want for any of our guests.
Our team is committed to preparing each RV with care, and we regret that this wasn’t reflected in your rental. We’d like to understand exactly what went wrong so we can address it directly and prevent similar issues in the future.
Please email guest.services.USA@thlonline.com with your booking number and details. Your feedback is important, and we appreciate the opportunity to make this right.
Easy to drive easy to operate
Quality: 5
Value for money: 5
Reply from El Monte RV
Hi Eduardo, we’re so happy to hear that you enjoyed your recent RV trip. Our team takes pride in helping customers have great experiences and we know that there’s many options when it comes to RVs rentals. We’re happy that you chose to do business with us and we look forward to seeing you again in the future!