I'm disgusted with this company. I bought a body relaxer from this company. First, it came late, then the box was damaged. I asked to send the product back, and they said I wasn't in the timescale, wh... See more
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Lipedema is a genetic condition without a cure that affects lots of women. This company/scam targets people interested in lipedema on Instagram and puts an AI ad out that uses the progressive nature o... See more
Company replied
Update 7/25: The company reached out after I left this review and made things right. I received a full refund and an apology. The item I received was in very damaged, obviously opened packaging and... See more
Company replied
I’ve tried many cellulite devices over the years, so I have a good sense of what works and what doesn’t. This one is by far the most painful I’ve ever used—so much so that I couldn’t complete a si... See more
Company replied
Company details
Written by the company
Your At-Home Solution, to smoother, firmer and brighter skin!
Contact info
United Kingdom
- support@elouris.com
- elouris.com
Breach of guidelines
DO NOT BUY ANYTHING FROM ELOURIS
I'm disgusted with this company. I bought a body relaxer from this company. First, it came late, then the box was damaged. I asked to send the product back, and they said I wasn't in the timescale, which I was. They wouldn't give me an address to send it back. So that delayed time. Then I was told to try another 90 days, which I said no to, as it gave me stomach pains, and the instructions said to stop using immediately. They also said the timescale they give you to use the product is when you purchase it and not when you receive it, which is unfair. It was weeks late. It's not a money-back guarantee. I even filled in their returns form, but again, they refused to acknowledge it.
January 13, 2026
Unprompted review
Order it 2 weeks before Christmas and never got it.
Never got the product I ordered.
January 3, 2026
Unprompted review
Got scam bp-357 pills from china… total…
Got scam bp-357 pills from china… total scam, I order from another place and work great …not only I received the wrong amount of bottles , the pillls are not real.. never again
October 30, 2025
Unprompted review
Faulty product received – refund refused despite UK consumer law
I received a faulty product from Elouris and contacted them within 24 hours for return details. Their website states a 30-day return policy, and under the Consumer Rights Act 2015 I am legally entitled to a refund for faulty goods.
Instead of providing return instructions, Elouris stalled the process by asking for videos of the fault, which I supplied. Even after this, they refused to give me the return details. In their public responses to reviews, they claim they issue refunds and provide return instructions, but in my case, they did not.
I escalated the matter through Klarna, but Klarna closed my dispute without reviewing the video evidence (admitting their system does not process files over 20MB). Klarna then reinstated the payments, leaving me paying for a product that arrived faulty.
Elouris’ refusal to honour both their own 30-day policy and UK consumer law is unacceptable. Their public replies on Trustpilot are misleading and do not reflect how they actually treat customers privately.
I am now escalating to Trading Standards, the Consumer Ombudsman, and the Financial Ombudsman regarding Klarna’s handling of the case.
I strongly advise others to avoid this company.
August 25, 2025
Unprompted review
Reply from Elouris
We’re truly sorry to hear about your experience and understand how frustrating this must feel. We always aim to resolve issues fairly and in line with our 30-day return policy, and we never want a customer to feel let down.
Just to clarify, we do request short videos or photos of faults so our team can confirm the issue and speed up the resolution process. This is a standard step in our returns procedure and helps us prevent delays once the product is received back.
We’d never refuse a valid refund for a faulty item, so we’d really like to look into this further and make things right. Please reach out to our support team directly at support@elouris.com with your order details so we can personally review your case.
We value your trust and take all feedback seriously — thank you for bringing this to our attention.
— The Elouris Team
As fake as their Amazon reviews
As fake as their Amazon reviews. The second I saw their website claims the cellulite massager to be “FDA approved,” I knew they are scammers. Do not buy from this “company” - it’s a joke and they’re preying on women who are struggling with these issues.
August 24, 2025
Unprompted review
Reply from Elouris
We’re really sorry to hear you feel this way. Just to clarify — we don’t sell on Amazon at all, so any listings or reviews you’ve seen there are not connected to us in any way. Unfortunately, fake sellers sometimes pop up and cause confusion.
We’re a genuine company and we care deeply about helping our customers feel confident in their skin. If you ever have concerns, our support team is always here to help directly through our official website.
Part 2
Part 2. I get the item after 18 days, bring packing tape on my trip after initiating a return in their portal yet “no return request exists” and now it’s past the 30 day return window. Total scam artists. They wait until after the 30 days to tell you this but when you check on it, they tell you to be patient.
August 14, 2025
Unprompted review
Reply from Elouris
We’re really sorry to hear about your experience and the frustration with your return request. That’s absolutely not the experience we want for our customers. While our return policy does have a 30-day window, we understand delays and miscommunication can happen, and we don’t want you to feel stuck. Please reach out to our support team directly with your order details so we can review your case and do our best to make this right.
Painful, Poorly Made, and Ineffective
I’ve tried many cellulite devices over the years, so I have a good sense of what works and what doesn’t. This one is by far the most painful I’ve ever used—so much so that I couldn’t complete a single full session. I have a high pain tolerance, which makes this even more surprising.
The device feels flimsy and cheaply made, with rough edges and uncomfortable attachments that dig into the skin rather than glide over it. The motor is weak yet somehow still manages to cause discomfort without delivering results. It does not come close to the performance of better-quality machines, both in feel and in effectiveness.
If you’re serious about reducing cellulite, I’d recommend skipping this one and investing in a better-built, more user-friendly device. This is simply not worth the money, time, or pain.
July 15, 2025
Unprompted review
Reply from Elouris
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your experience with our device didn’t meet your expectations, especially as someone with experience using similar products. Comfort and effectiveness are very important to us, and it’s clear we fell short for you in both areas.
We’d like to look into this further to understand whether your unit may have been faulty, as the issues you’ve described—such as rough edges and lack of smooth gliding—aren’t typical for our products. Our team would be happy to arrange a replacement or process a return so we can make this right for you.
Please reach out to us at support@elouris.com with your order details, and we’ll ensure your concerns are resolved quickly. We appreciate your honest feedback, as it helps us improve both our product and customer experience.
Placed order May 2025
Placed order May 2025. Never received so I reached out to them July 2nd. They replied next day saying it’s on the way and that holiday may cause some delays. I emailed them again July 31st advising I still haven’t received and have not received a reply as of today 08/02/2025
August 2, 2025
Unprompted review
Reply from Elouris
We’re very sorry for the delay and for not getting back to you sooner — that’s not the level of service we aim to provide. I can understand how frustrating it must be to wait this long without clear updates.
I’ve escalated this to our support team to look into immediately so we can either get your order delivered or arrange a replacement/refund right away. Please email us at support@elouris.com with your order number so we can resolve this today.
Thank you for bringing this to our attention, and again, we sincerely apologise for the inconvenience you’ve experienced.
I wish i had of taken time
I wish i had of taken time
to read the reviews before I ordered. I emailed the company to explain I had. changed my mind and would be returning back the unopened package. I was advised this is not possible and they won’t give me a returns address. They advised I have to try the item before I can return, which reading
the reviews I don’t want to try as i will never get my money back. Customer service are not helpful. It’s a cheap product from China that you can purchase cheaper on other sites not the genuine product. I opened a return on klarna and the company said they couldn’t do anything to help because I had a hold on the payment, so i changed it to received and now they are saying they’ve won the case and I have to pay. I am happy to return this item still packaged but I will not be paying for it and have advised klarna of this. Please read the reviews before going near this company
June 18, 2025
Unprompted review
Reply from Elouris
We’re so sorry to hear about your experience and completely understand your frustration. That’s never how we want any of our customers to feel.
We do have a 30-day money-back guarantee, but it sounds like there was a misunderstanding about the process.
Your feedback is invaluable, and we’re taking steps to ensure situations like this are handled much more smoothly moving forward.
Such a Scam…
Beat up box when it arrived two weeks later. The apparatus assaults you. Waiting a week for approval and directions for returning it. Customer service is so attentive until you need to return it. No response when asking customer service for return “approval” either so this reply below is such a scam.
July 15, 2025
Unprompted review
Reply from Elouris
We’re so sorry your order arrived in poor condition and that you’ve had a frustrating experience with the return process. That’s not the standard we hold ourselves to.
We appreciate you sharing your feedback and are already reviewing our packaging and return process to ensure this doesn’t happen again.
Do not buy!
The shipping box was not what expected, wildly taped, the box was torn, the quality of the plastic is cheap, the rolling balls are plastic, and it is painful and left bruises even when following directions. Tried in two spots and it was awful. Reached out within a week to return and they are refusing the return.
July 24, 2025
Unprompted review
Reply from Elouris
We're truly sorry to hear about your experience—it’s never our intention to disappoint. The condition of the packaging and your concerns about product quality fall far short of our standards, and we completely understand your frustration.
We’d love the chance to make this right. Please reach out to our support team again with your order number so we can look into your return request further and offer a solution that works for you.
Your feedback is invaluable, and we’re committed to doing better.
Won’t let me return it.
First I received this item and the box was damaged. Then when I tried to use the item even on setting one it hurt so bad and would not release the suction. Then I tried to return the item with their money back guarantee and they would not let me return it. DO NOT BUY FROM THEM.
July 23, 2025
Unprompted review
Reply from Elouris
We’re really sorry to hear about your experience. Receiving a damaged box and feeling discomfort while using the tool is absolutely not what we want for our customers.
We understand how frustrating it must have been not only to experience those issues but also to feel unsupported when trying to return it.
While we do offer a 30-day money-back guarantee, returns must meet certain eligibility criteria outlined in our refund policy. If you haven’t already, we kindly encourage you to review the policy to confirm return eligibility.
That said, we’d love the chance to look into this further. Please reach out to our support team again with your order number—we’re committed to finding a fair resolution.
Updated review below - Do not buy this product. It is a scam
Update 7/25: The company reached out after I left this review and made things right. I received a full refund and an apology.
The item I received was in very damaged, obviously opened packaging and the product was definitely used. The device itself had an oily film on it which since the company directs you in the all the marketing materials to use a lotion or oil with it leads me to conclude that the product has been used before. I emailed the company for a refund as not only did I receive a used and oily packaged item but it took much longer to receive than they had promised. They refused to help. This whole process feels like a complete and total scam. Now that I am reading trustpilot reviews, I see that this is at best an unscrupulous company at worst a complete an total sham. DO NOT BUY THIS PRODUCT.
July 10, 2025
Unprompted review
Reply from Elouris
Thank you for reaching out and I’m really sorry to hear about your experience — this is absolutely not the standard we aim for.
I want to assure you that we never send out used products under any circumstance. The oily film you mentioned could potentially have been caused by a leak from the product itself or during transit, but regardless, this is unacceptable and I sincerely apologise for that.
We’d like to make this right for you. Please share your order number and let us know if you’d prefer a replacement or a full refund. We’ll prioritise this for you straight away.
Thank you again for bringing this to our attention — we’re taking this seriously and appreciate the opportunity to fix it.
SCAM
Wanted to return the product back in April, still fighting this now. This company is a scam. They refused to give me a return address as it was in the 14 day window and now they are refusing to refund me. Broken their own terms and conditions. Customer service is non existent, they continue to ignore emails and still to this day i got told " we won the case". How professional is that? This company need to be reported.
July 9, 2025
Unprompted review
Reply from Elouris
We’re sorry to hear you feel this way and appreciate the chance to respond.
We want to clarify that your return request could not be processed because a chargeback was initiated before the return process was completed. Unfortunately, once a chargeback is filed, it overrides our ability to accept a return or issue a refund directly, as the case is then handled by your payment provider.
In this instance, the case was reviewed and ruled in our favour, which is why you were informed that it was closed. We understand this may not have been the outcome you hoped for, but we followed the proper process in line with our terms and conditions.
We’re always happy to help resolve issues within our policy and encourage customers to contact us directly before disputing a charge. If you have further questions, please feel free to reach out—we're here to help.
Quack Medicine
Total scam. Old school quack medicine in a slick modern package. Does not work. Can not work as designed. Cheap Chinese junk whose only function is the almost magical ability to remove money from the pockets of gullible people. Oh, and you can't get a refund under any circumstances. Even if the product is unused.
By the way, their responses to bad reviews are as phony as all their 5 star reviews on Amazon. ScamAdvisor website rated them a 2/10. With 10 being trustworthy and 1 a total scam.
July 6, 2025
Unprompted review
Reply from Elouris
We're really sorry to hear about your experience.
This definitely isn’t the standard we aim for, and we’d love the chance to make things right. Please reach out to our support team so we can sort this out for you as soon as possible.
This company is a total SCAM
This company is a total SCAM! Do not purchase even if it says there's a money back guarantee. You will be very disappointed!
June 18, 2025
Unprompted review
Reply from Elouris
We’re really sorry to hear you feel this way. We want to reassure you that we are a legitimate business and take customer satisfaction seriously. If there’s been an issue with your order or experience, we’d love the opportunity to make it right.
Please reach out to our support team at support@elouris.com with your order number or any relevant details so we can help resolve this for you as quickly as possible.
We’re here to help and hope to turn this around for you.
Would give 0 stars if I could. SCAM!
This company is a total scam. For starters, the device is so powerful on the lowest setting that you cannot glide it across your skin at all. It stays in one spot unless you release it and caused incredibly deep and severe bruising on my legs after the 10 minutes I used it. The website has a completely misleading return policy that says you can just write them to get your return. They then make you apply for a return after writing their “customer service”. Then they just reject your return saying it’s user error and not the device. When I wrote them again, insisting on a return, they just ignored me. Furthermore, they charged me $70 for the device, and I found the same exact one on Amazon for $23. This company and device are a total scam. Buyer beware!
June 17, 2025
Unprompted review
Reply from Elouris
We’re really sorry to hear you feel this way. We want to be completely transparent—Elouris is a legitimate business, and we take these types of claims very seriously.
Unfortunately, as our product has gained popularity, we’ve seen a rise in fake duplicates being sold by copycat websites or unauthorised sellers. This can lead to confusion and disappointing experiences for people who unknowingly purchase from those sources.
If you ordered from our official website and something went wrong, please reach out to us at support@elouris.com with your order number—we’re here to help and will do everything we can to make it right.
Customer satisfaction means everything to us, and we’d really appreciate the chance to clear this up for you.
I have noted all the reviews left by…
I have noted all the reviews left by "people" claiming to have purchased and left 5☆ reviews are using trustpilot for the very first time.
Ummm a little coincidental, don't you think?
June 20, 2025
Unprompted review
Reply from Elouris
We’re really sorry to hear you feel this way. We want to be completely transparent—Elouris is a legitimate business, and we take these types of claims very seriously.
Customer satisfaction means everything to us, and we’d really appreciate the chance to clear this up for you.
Reply from Elouris
We are very sorry to hear this please contact our support team at support@elouris.com to get this resolved.
Ads targeting lipedema patients
Lipedema is a genetic condition without a cure that affects lots of women. This company/scam targets people interested in lipedema on Instagram and puts an AI ad out that uses the progressive nature of the condition as their Call to Action to buy their shitty product (You're only gonna get worse!). They target vulnerable, scared people and promise to get your legs "summer-ready" if you just buy! Don't fall for it. Go speak to a doctor to treat your lipedema.
June 7, 2025
Unprompted review
Reply from Elouris
Thank you for your feedback. We're truly sorry to hear that our product didn't meet your expectations. We want to clarify that we never claim to cure or treat medical conditions such as lipedema. Our product is designed to support the appearance of smoother, firmer skin and may help alleviate certain surface-level symptoms like puffiness or poor circulation.
We would never promote our product as a medical solution, and we always recommend speaking with a healthcare professional for any underlying health concerns. We appreciate you giving it a try and wish you all the best on your wellness journey.
Warm regards,
The Elouris Team
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