Elycura Reviews 130

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 133 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the products, finding them ineffective or not as advertised, particularly regarding glasses and serums. Customers also reported significant issues with refunds, stating that the company often failed to honor its money-back guarantees and offered only partial refunds or store credit instead of full reimbursements. Reviewers frequently criticized the quality of the items received, describing them as cheaply made or not genuine, and felt that the prices charged were too high for what they got. Additionally, some people experienced problems with their orders, including incorrect items being sent, delayed deliveries, or orders not arriving at all.

What people talk about most

Product

Reviewers express strong dissatisfaction with the products. Many report that items, such as lip serums,... See more

Refund

Clients share negative opinions on refund. Many reviewers report that the company's claim of a 30-day... See more

Quality

People report negative experiences with quality, expressing significant disappointment. Many reviewers... See more

Order

Customers consistently express strong dissatisfaction with their orders. Many reviewers report receiving... See more

Price

Consumers express strong dissatisfaction with pricing, frequently citing products as overpriced and not worth... See more

Reviews shaping this summary

Rated 1 out of 5 stars

ELYCURA GLASSES do not do as advertised at all, just make everthing blurred, come with no instructions at all, definatly nothing like the hype on the video adverts, extremely cheaply made materials... See more

Rated 1 out of 5 stars

Recently bought some glasses that were meant to adjust to my eyesight, having received them I couldn't read through them Emailed them to advise this and they offered me 20 percent back of my £40!!?... See more

Rated 1 out of 5 stars

Bought a pair of auto glasses which did not work as advertised. requested a refund but Elycura did nothing but stalled and tried to palm me off with stupid offers of 20% on future purchases! Advise e... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THESE PEOPLE, THEY ARE SCAMMING INNOCENT PEOPLE!! THEY EVEN USE AI IN THEIR PROMOTIONAL VIDEO SO THAT ALONE IS PROOF ITS A SCAM. I SPENT £61.99 ON COLLAGEN OIL WHICH THEY CLAIM WILL... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

130 reviews

5-star
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3-star
2-star
1-star

Asks customers to review

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Replied to 14% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

box was clean and intact when it got…

box was clean and intact when it got here. the texture of the cream is smooth and it soaks in fast which is perfect for my evening wind-down routine.

October 17, 2025
Unprompted review
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Reply from Elycura

Thanks for your kind words! We really appreciate you taking the time to leave a review.

Rated 1 out of 5 stars

I ordered 2 lip plumping oils for my…

I ordered 2 lip plumping oils for my lips I am so disappointed after waiting ages for delivery and them costing £39.99 the lip plumping oil is like water not even moisturing or plumping at all more like water.
I could of brought a better lip gloss from poundland. I have tried to email these people concerning this and the emails are not sending.
I wish I read the reviews before I ordered. All of there pics and videos of the lip plumping oil are not real it's so upsetting when u look forward to a product u spend alot of money on and it's complete rubbish!!!!!!!
did anyone even get a refund ??
Who do I contact when the emails are not even sending!!!
PLEASE PEOPLE DO NOT ORDER FROM THIS SITE IVE LITERALLY JUST WASTED £39.99 OF MY MONEY.
THIS HAS MADE ME SO ANGRY THAT THEY DO THIS TO PEOPLE.
COMPLETE SCAM !!!!!!!!!!!!!!!!
UPDATE!
I got a full £39.99 refund
I was offered a 10% refund which I refused then I was offered a 30% refund which I refused. After I had sent them atleast 25 emails I got a 100% refund it can be done but u have to refuse the offer till they offer u 100% also mentioned trading standards helps alot to.
PEOPLE DO NOT STOP HARASSING THEM TIL U GET UR REFUND.
To anyone thinking of ordering from this site DO NOT DO it!! And to the people still trying for a refund just keep refusing there offer once u accept the offer there's nothing else u can do.
Cheekly they offered me a 15% off my next order hahahahaaha
Like im ever going to order from site again. IF U WANT A FULL REFUND GET IN TOUCH WITH TRADING STANDARDS. I I CAN STRESS ENOUGH DO NOT EXCEPT THERE 10% OR 30% REFUND KEEP FIGHTING IT LIKE I DID AND I GOT A FULL REFUND. ONLY TOOK 2 DAYS TO RECIEVE IT.
DNT LET THEM FOB U OFF AS I CAN BE DONE.
HOPE THIS HELP!!

January 1, 2026
Unprompted review
Elycura logo

Reply from Elycura

Hi — thank you for taking the time to share such detailed feedback, and we’re sorry for the frustration caused by delivery delays and difficulty reaching us. That’s not the experience we want anyone to have.

We appreciate your update confirming you’ve now received a full £39.99 refund. We’re reviewing this case internally to improve our response times and make our refund process clearer, so customers don’t feel they have to chase repeatedly.

If anything is still outstanding (or if you’d like us to double-check the order details), please reply to our private information request on Trustpilot — we’ll assist promptly.

Rated 5 out of 5 stars

the light gel texture of this gel sinks…

the light gel texture of this gel sinks in so fast. i've been wearing it under my makeup and there's no sticky residue at all plus my skin looks way smoother in the morning.

November 3, 2025
Unprompted review
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Reply from Elycura

Thanks so much for your review, Rosie! We’re really glad you’re enjoying the lightweight gel texture and the non-sticky finish. Appreciate you sharing how you use it under makeup.

Rated 1 out of 5 stars

I ordered a man spray 5 days ago ,it ‘s…

I ordered a man spray 5 days ago ,it ‘s like a scam company . I didn’t receive any email for confirmation of ordered. And they took $75 from my account , and I don’t know where can I ask ?. They ‘re thieves

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

Don't trust Elycura

I did a one off purchase for 3 bottles of body oil. The following month I received an email saying that my order was being despatched. I did not place an order and cancelled. They fortunately didn't send the order. I again received a further email in December saying my order was being prepared for shipping. I again cancelled the order but they are still sending me another 3 bottles which I do not want. They have already taken the money from my bank account. I have now requested my bank to put a block on this company. Do not use this company. Their working practices leaves a lot to be desired.

December 22, 2025
Unprompted review
Rated 1 out of 5 stars

I have not bought this product because…

I have not bought this product because I saw it had 5 stars in Trustpilot so I had to check it out.
I'd like to thank the reviews people left on here as you have saved me from being scammed. Thanks Trustpilot. I shall make sure I post this on their adverts on social media.

December 22, 2025
Unprompted review
Rated 1 out of 5 stars

UPDATE......

UPDATE......
MY REFUND HAS BEEN INCREASED TO 30% !! CONSIDERING THEY HEAVILY ADVERTISE 100% NO QUIBBLE GUARANTEE, THIS IS A LIE. THIS COMPANY IS A COMPLETE SCAM.
Sent me a completely different item to what I ordered then blamed the warehouse/packing.
I ordered a lip plumper and a lip oil. I received 2 lip oils,which incidentally were not the items on their website, they are a cheap substitute from China which is almost water in a tube.
Ive read another review from a customer saying the same thing. How is this company still trading? Its clearly some kind of scam.
I found it strange that customers cannot leave reviews on their website and all of the reviews are 100% positive. Clearly false reviews, another trading standards breach.
To add insult to injury, they have offered 20% of the cost of the item as a refund.
If I dont receive a full refund, which is what they guarantee on their website,I will DEFINITELY be informing trading standards. Im sick of online companies trying to keep customers money .
I will update this review with the outcome!!!

December 21, 2025
Unprompted review
Rated 1 out of 5 stars

I accidentally ordered a product from…

I accidentally ordered a product from this site mistaken it for another website. They took the money out of my account straight away but I never even received a confirmation email, absolutely heart broken as the product I was going to buy for my daughter as Christmas present is now not available on the website I should of ordered on.

Please can someone give me a contact number for this company as I am reporting them to Martin Lewis and trading standards.

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

ABSOLUTELY A SCAM

⚠️⚠️⚠️ABSOLUTELY A SCAM! ⚠️⚠️⚠️I would give minus stars if I could! I bought a hair removal product from this site and spent £33 saying it would work. They had a "30 day" money back guarantee. It doesn't work at all! The cream stinks, doesn't remove hair and burns and just a total waste of money. I asked for my money back and that I would send back the unopened box. NEVER CONTACTED ME!!! Don't waste your time or money. This so called company is a huge scam! Hope no one else falls for this crap.

UPDATE: I will be contacting Trading Standards. This should've never come to this point! No emails about anything concerning my order even though I contacted them several times with no answers. They put up numerous ads on FB saying products are based in the UK, that the products work, and if not happy a refund or something....it's all a big scam! It's unfair to trust companies like this just take advantage of others!

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

Crap

Do. not order anything from this company, ITS A SCAM

December 13, 2025
Unprompted review
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Reply from Elycura

Hi — we’re sorry to see this and we take concerns like this seriously.
We can’t identify the issue from the review alone, but we’d like to investigate and help. For privacy reasons, please don’t share personal details here — we’ve sent a private information request via Trustpilot.
Please reply with your order number and the email used at checkout, and we’ll look into this immediately and come back with the next steps.

Rated 1 out of 5 stars

Totally scam

Totally scam
Purchased 2 lip oil plumbing for almost £30(£29.75)
Not only the lip oil did not plumb but did nothing at all, it’s like applying water to your lips.
Anyway I contacted them and after few emails they replied with the offer of 10% of refund (£2.98 over the £29.75 paid), a total joke!
Please Elycura STOP scamming people!

November 10, 2025
Unprompted review
Elycura logo

Reply from Elycura

Hi — we’re sorry to hear you’re unhappy with the lip oil and with how the refund communication came across. We take feedback like this seriously.
The formula is designed to feel lightweight and glossy, and results can vary from person to person — but we understand that wasn’t what you expected.
We’d like to review your order and the support conversation so we can offer the most appropriate resolution. For privacy reasons, please don’t share personal details here — we’ve sent a private information request via Trustpilot. Please reply with your order number and the email used at checkout, and we’ll look into this promptly.

Rated 1 out of 5 stars

Total Scam.

Total Scam.
I ordered one product and got something entirely different which I could have got at a fifth of the price on Ebay. Asked for a rebate and keep getting different offers of compensation which do not come close. I repeat Total Scam, do not buy from this firm.

November 5, 2025
Unprompted review
Rated 1 out of 5 stars

My previous review should have gone to Elyssencederma.com and NOT Elycura.com.

If I could give this company nil stars, then I would!! Just like many others customers, I was SCAMMED too. I ordered 2 Lip Plumpify serums for £34.99 and recieved 2 extremely cheap Lush Lip Serums instead that you can buy from other online companies for less than £5. No chance of contacting this company for my refund.So how can I possibly get my my back.? Their 30 day guarantee does not exist! Please be warned and go straight to Trustpilot reviews....before ordering from these SCAMMERS!!!! This company originally used the name UK Elyssencederma.com but when they gave a lengthy apology and a promise to either refund my money or send me the original products that I had ordered from them.I replied but the new email address elycura.com was not recognised and my email reply was unable to be sent. So I assume that this was just another part of their Scam!! I have wasted many hours trying to get in touch with this company and all I can hope for now is to warn other customers not get Scammed as I did!!!

October 15, 2025
Unprompted review
Elycura logo

Reply from Elycura

Hi — we’re sorry to hear about what you’ve described.
From the details in your review, it appears the purchase may have been made through a different website/seller (you mention “UK Elyssencederm a.com” and receiving a different brand). At the moment, we’re unable to match this to an elycura.com order based on the review alone.
For privacy reasons, please don’t share personal details here — we’ve sent a private information request via Trustpilot. If you can reply with any of the following, we’ll verify immediately and guide you on the right next step: order number, checkout email, payment reference, and/or a screenshot of the confirmation page.
If the purchase was not made on elycura.com, we’ll help point you to the correct merchant to contact.

Rated 1 out of 5 stars

Totally ripped off

Totally ripped off . Paid 24.99 for lip plumping oil. The same oil is on amazon for 4.99. Shocking . Am in process of getting my money back but not holding out much hope . Do not order without checking other sites

October 25, 2025
Unprompted review
Elycura logo

Reply from Elycura

Hi Mr.Ivan Worth,

Thank you for sharing this, and I’m sorry for the disappointment. We understand price concerns and never want you to feel let down.

Our pricing reflects factors like direct sourcing, quality control, batch testing, and customer support. That said, if you feel the product didn’t meet expectations, we’ll make it right.

Here’s what we can do immediately:

Full refund: We’ll process a refund to your original payment method—no return needed for first-time dissatisfaction.
Price review: If you can share the Amazon listing link, we’ll review it and assess a price-match or partial refund where appropriate.
Please email help@Elycura.com with your order number, or DM us. We’ll resolve this within 24 hours.

Thank you for giving us the chance to fix this,
Customer Support Manager
help@Elycura.com

Rated 1 out of 5 stars

I did not receive the item I ordered

I did not receive the item I ordered, this is a scam.

October 25, 2025
Unprompted review
Elycura logo

Reply from Elycura

We sincerely apologize for the inconvenience and the delay in resolving your issue. The situation arose from an internal miscommunication, which we are actively addressing to prevent similar occurrences in the future.

To resolve this matter promptly, we kindly ask you to email us directly at help@Elycura.com with your order ID. This will allow us to prioritize your case immediately. Depending on your preference, we can either process a full refund or expedite the shipment of your replacement.

Your trust means the world to us, and we are fully committed to making things right. Thank you for your understanding and patience.

Rated 1 out of 5 stars

Not UK based, ships from China.

I agree with the lady about the lip plumping, sure this is a scam for that amount of money. Says from the UK, but shipping was from China and took weeks.
I wish Facebook was able to say from China, not so many of us would be scammed.

October 10, 2025
Unprompted review
Elycura logo

Reply from Elycura

Thank you for sharing your experience, and I’m really sorry for the frustration.

We understand the concern about shipping origin. Some listings or ads may indicate “UK” due to regional storefronts or fulfillment partners, but certain items can ship from our overseas warehouses, including China. We should have made this clearer upfront—thank you for pointing it out.
Regarding delivery times, international shipping can take longer than expected. We’re reviewing this order to see why it took weeks and how we can improve transparency and speed.
About the lip-plumping results: we never want customers to feel misled. If the product didn’t meet your expectations, we’d like to make it right.
Please send us your order number via email: help@Elycura.com our support team so we can:

Confirm the shipping details and timeline for your order,
Offer a refund or replacement if appropriate,
Update the listing to clearly show the shipping origin and timeframe.
We appreciate the feedback and are committed to clearer labeling and better communication to prevent experiences like this in the future.

Rated 1 out of 5 stars

I ordered Plumping moisture Lip serum…

I ordered Plumping moisture Lip serum for £27, when it came it was not what I had ordered at all. It was a cheap copy, even the packaging was different. Very cheap tat. It dried my lips instead of moisturising them. I will never use Elycura again, they have also ignored my emails

September 24, 2025
Unprompted review
Elycura logo

Reply from Elycura

Hello Vivien,

We’re very sorry to hear about your experience and truly understand your disappointment. This is certainly not the quality or service we strive to deliver. Please accept our sincere apologies for the inconvenience caused.

Could you please contact us at help@Elycura.com with your order number and photos of the item you received? We want to investigate this further and make things right for you as quickly as possible.

Thank you for bringing this to our attention — we truly value your feedback and would like the opportunity to resolve this matter.

Kind regards,
The Elycura Team

Rated 5 out of 5 stars

Works very well

I had a stubborn wart on my hand that nothing would remove. After using the Elycura wrapping mask a few times, it dried out and peeled off - a surprisingly gentle process that left my skin smooth.

July 6, 2025
Unprompted review
Elycura logo

Reply from Elycura

Thank you so much for sharing your experience—we’re delighted to hear you had such positive results. It’s great to know the Elycura Wrapping Mask helped dry out and lift a stubborn wart while keeping the process gentle and your skin smooth.

A couple of quick notes:

Please avoid applying the mask to broken skin, and discontinue use if you experience irritation.
If any new growth appears or the area becomes tender, we recommend checking in with a healthcare professional for assessment.
If you’re open to it, we’d love to learn more about your routine (how often you used the mask and how long you left it on) so we can continue improving guidance for other customers. Thank you again for your trust—if you have any questions or need personalised tips, our care team is here to help.

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