Waited nearly 1 month for delivery of shoes that arrived but were at least four sizes too small. Despite frequent requests for refund and returns acknowledgement….no response. This company is obviousl... See more
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Obviously didn’t read reviews before I purchased! Eventually after over 3 weeks I received my sandals, poorly made and way too small… I paid £28 and reading from reviews will not be sending back as to... See more
Unable to give zero stars. Item delivered does not fit description of item advertised. Offered a 15% refund, which I declined. They then offered a 20% refund despite their website stating that full re... See more
You have done a credit check without my knowledge or permission which is showing up on my credit file as 'Klarna Ab (Cval, Sr, Ar, Sa) Klarna Ab (Sr Api) Quotation Search'. My credit rating has gone... See more
Company replied
Company details
Information provided by various external sources
Imagine a world that is simply divine. A place where you can explore a wealth of heavenly wonders that transform how you look and feel – This is what you will find in the world of Elysian. Elysian was conceived from a simple ideology - to offer some of the world’s finest products in the beauty and grooming sector ranging from Fragrances, Skincare and Make-Up, to transforming Haircare products, and luxurious Bath and Shower products, at competitive prices .We understand and listen to what consumers are saying, which is why we offer only the best of the best to ensure that we provide you with the products you want and need and work round the clock to ensure you receive an exceptional service.
Contact info
1 Bromley Lane, Chislehurst, BR7 6LH, London
- 0208 8850 9911
- support@elysian.co.uk
- elysian.co.uk
1.2
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and product
Cannot in anyway fault the product or service provided, it was quick and easy, would use again.
February 21, 2017
Unprompted review
Reply from Elysian
Hi Madeley,
Thanks for the review and top score.
We are very happy to hear that you had a great experience shopping with us.
Hope to see you back again soon.
Regards, Elysian
Genuine product and super fast delivery
I ordered a bottle perfume and as always, I'm a bit sceptical when buying from a new site but the item came on time and as ordered. The communication between Elysian was also brilliant. Happy customer and would order again.
February 20, 2017
Unprompted review
Reply from Elysian
Hi Jerry,
Thank you so much for taking the time to share your experience with us and for the wonderful feedback and top score.
It's great to hear that you had an excellent first experience all round and we look forward to serving you again soon.
Kindest Regards, Elysian
Christmas order
left it late to order before Christmas, came very quickly, well packaged and price was good, buy with confidence.
February 20, 2017
Unprompted review
Reply from Elysian
Hi James,
Thank you for the 5 stars.
We're glad that you chose Elysian and had a wonderful experience shopping with us.
Looking forward to having you online with us again soon.
Kind Regards, Elysian
cracking service and pay later!
Last minute Xmas pressie bought on Elysian delivered super quick and paid end of December after being paid! Awesome
February 20, 2017
Unprompted review
Reply from Elysian
Hi Colin,
Thank you so much for taking the time to share your experience with us and for the 5 stars.
Hope to see you back again soon.
Kind Regards, Elysian
Reply from Elysian
Hi Barbara,
Thank you for the review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
Jimmy Choo gift set
Excellent service and lots of choice, better than high street shops as I got exactly what I was looking for. Thank you
February 15, 2017
Unprompted review
Reply from Elysian
Hi Cathie,
Thanks for the top score and review.
We are very happy to hear that you had a great experience shopping with us.
Hope to see you back again soon.
Regards, Elysian
Fast delivey, value for money.
Product arrived as described and faster than anticipated even during the busy xmas period.
February 13, 2017
Unprompted review
Reply from Elysian
Hi Lisa,
Thanks for the top score.
We are very happy to hear that you had a great experience shopping with us.
Hope to see you back again soon.
Regards, Elysian
Very happy with my purchase
Great price, made even better with my discount. Product arrived quickly and was just as advertised. My girlfriend loved it.
February 12, 2017
Unprompted review
Reply from Elysian
Hi James,
Thank you very much for your superb feedback!
If there is anything further we can do to improve our services and get those 5 stars next please do let us know :-)
Hope to see you again soon.
Kindest Regards, Elysian
Reply from Elysian
Hi Gwen,
Thanks for the top score.
We are very happy to hear that you had a great experience shopping with us.
Hope to see you back again soon.
Regards, Elysian
Excellent, speedy service
My item arrived within 48 hours well packaged and I was able to track the parcel. I will definitely be using Elysian again
February 10, 2017
Unprompted review
Reply from Elysian
Hi Linda,
Thank you so much for taking the time to share your experience with us and for the 5 stars.
Hope to see you back again soon.
Kind Regards, Elysian
Brilliant prices, good quick delivery
This was the first time I had ordered from them, but was really pleased with the prices and speedy delivery
February 10, 2017
Unprompted review
Reply from Elysian
Hi Janet,
Thanks for the 5 star rating. We are glad to hear you had a great first time experience. We look forward to seeing you back with us again soon.
Regards,
A happy team at Elysian
Good service
Ordering was easy, quick delivery and very competitive price
February 10, 2017
Unprompted review
Reply from Elysian
Hi Mary,
Thank you for the great review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
Very happy.
Really like this company. Fast efficient and friendly service. Was a bit wary at first as this involved making payment after receiving the goods but was given plenty of time and notice and received the goods in great time.
February 10, 2017
Unprompted review
Reply from Elysian
Hi Patricia,
Thank you so much for taking the time to share your experience with us and for the wonderful feedback and top score. It's great to hear that you had an excellent first experience all round and we look forward to serving you again soon.
Kindest Regards, Elysian
Great service would definitely recommend.
Ordering was easy and my item came on time and packaged really well. I would use again.
February 10, 2017
Unprompted review
Reply from Elysian
Hi Melanie,
Thank you for the wonderful review and the five stars.
We look forward to having you shop with us again soon.
Kind Regards, Elysian
Genuine manufacturers Perfume
Fast delivery, well packaged and low cost original quality product. Recommend to buy from this company.
February 7, 2017
Unprompted review
Reply from Elysian
Hi Philip,
Thank you so much for taking the time to share your experience with us and for the 5 stars.
We are very happy to hear that you had a great experience shopping with us.
Hope to see you back again soon.
Regards, Elysian
Reply from Elysian
Hi Wendy,
Thank you very much for your review and 5 stars.
Hope to see you again soon.
Kindest Regards, Elysian
Repeat order just as good
I've ordered from Elysian twice now and both times the delivery, price & service have been excellent. Will happily order from them again.
February 4, 2017
Unprompted review
Reply from Elysian
Hi Paul,
Thanks for review and top score.
We are very happy to hear that you have had 2 great experiences shopping with us.
Looking forward to having you online with us again soon.
Regards, Elysian
Very happy with purchase
Very happy with purchase great company to do business with
February 3, 2017
Unprompted review
Reply from Elysian
Hi Nazia,
Thank you so much for taking the time to share your experience with us and for the 5 stars.
Hope to see you back again soon.
Kind Regards, Elysian
great value and great servuce
I found this to be the cheapest place to buy my perfume on the web and when it arrived it was well packaged and on time
February 3, 2017
Unprompted review
Reply from Elysian
Hi Dave,
Thanks for the review and the 5 star rating, we are constantly monitoring our prices so that we can offer you the best prices possible.
Look forward to seeing you back with us soon.
Kindest Regards, Elysian
Happy
Very pleased with product and arrived in good time too. Would recommend.
February 1, 2017
Unprompted review
Reply from Elysian
Hi Despina,
Thank you for the great review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
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