EM-Smart Reviews 21

EM-Smart provided accurate and concise information and assistance with a few minor issues that came up during my dealing with them.
Their responses were prompt, helpful, and the corrective actions taken were quick and effective.

I've dealt with many companies, EM-Smart has earned my trust and I wouldn't hesitate to deal with them again.

true to their words and response immediately on my inquiries

I’m truly impressed with EM Smart and their laser machines. The quality of their lasers is outstanding very precise, reliable, and consistent, making every project look professional and detailed. What makes the experience even better is their excellent customer service. They are always responsive, approachable, and ready to guide me whenever I have questions or need assistance. It’s rare to find a company that provides both high-quality products and genuine customer care, but EM Smart delivers both. I highly recommend them to anyone looking for reliable laser machines backed by a supportive team.

1. What made your experience great?
What made my experience great was not only the giveaway itself, but also the quality and innovation of EM-Smart’s laser engraving machines. Your products show precision, reliability, and are clearly designed with creators in mind. On top of that, the giveaways add excitement and show that you value the community—you’re not just selling machines, you’re also inspiring us to keep creating. Even though there were some delays, I appreciated that you stayed in touch and made sure the process was completed.

2. What is this company doing well?
EM-Smart is doing really well at two things: first, providing high-quality laser engraving technology that empowers makers, artists, and small businesses to bring their ideas to life. Second, building a community around your brand through giveaways, events, and engagement. The giveaways are not just prizes—they encourage us to showcase our work, push creativity, and stay connected with your brand. I think this combination of great products and active community support is what makes EM-Smart stand out.

I am very happy with their products, they are really very honest and very responsive, I recommend them

After sales service has been fantastic and very helpful with any issues I have had. Overall the EM-Smart has been a great engraving machine and I would highly recommend it to anyone looking for a quality affordable machine

I strongly advise against purchasing from EMSmart. I ordered a laser engraving machine that never arrived. Despite repeated contact attempts, the company offered no real assistance and continuously redirected me to DHL. Over the course of several months, communication was slow and unhelpful, filled with empty promises that were never fulfilled.

I was repeatedly asked to provide excessive documentation—numerous messages, images, and even serial numbers for a machine I never received. Even after providing all requested information, I was met with delays and excuses. In the end, instead of a refund or a replacement, I was sent a protective enclosure, which is completely inadequate and does not come close to compensating for the value of the lost item.

What’s worse: the company only sent me this small compensation after pushing me to submit a 5-star review. They attempted to pressure me into leaving positive feedback in exchange for a minimal gesture, which I find highly unethical.

This has been a frustrating and time-consuming ordeal, and the level of customer service was unacceptable. Based on my experience, I would call this operation highly untrustworthy—bordering on a scam. Avoid at all costs.

We researched several manufactures and chose to invest in a EM-Smart Fiber Laser for a medium duty commercial application.Great pre-sales support, simple ordering process and fast shipping. Then we received the machine and were/are very impressed with the quality of the build and the consistent performance. The EM-Smart Basic is busy earning its keep engraving VIN numbers on to heavy aluminum extrusions on the production line.

… pleasant and quick communication prior to purchase.

Purchased an $1800 laser cutter through Pay Pal on the 15th of January. This was selected on their website to be shipped from a US warehouse…. Shipping from a US warehouse was the reason I chose this company to purchase a laser from!

It is now the 28th of January, nothing from EM other than a FedX notification that a shipping label has been created in a Chino warehouse 5 days after I made payment (the US warehouse does not have a machine to ship, just a label)

Update to review on 1/28/25.

I initially placed an order on January 15, 2025, on the EM Smart website, for their 20watt fiber laser and selected the US shipping option!

The EM Smart people, for whatever reason, initially shipped a unit to me though an overseas shipper which was detained in US Customs, according to the paperwork that was emailed to me around the begging of February, and a few days later Em Smart people shipped me what I originally ordered, but this time through an east coast shipper…..and, I finally got the machine I ordered on the 14th of February…..

I am very pleased with the machine itself, it works as advertised, there was no shipping damage as it was well packaged from the factory, and it is worth noting that the EmSmart company has reached out to me in an effort to make amends for their shipping faux pas!

Good devices, great service, fast shipping. I am extremely satisfied with EM Smart

The patience and support extended to me by their staff while I considered both an EM Smart laser and another manufacturer, was wonderful. On every one of my many questions he provided me thoughtful clear answers. My Nova laser was just shipped. If it is as good as the support I have received, I made a very good decision.

This machine is very unique, compact and portable.