I found the person I spoke to was extremely helpful after I explained the situation regarding the fact that I had not owned the car for over two years. He then assured me that I would be contacted in... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a problem with a Direct Debit . It was solved by the Advisor completely and I was given a verbal apology for the error I received the amended Direct Debit within 10 minutes of my conversation... See more
Company replied
Apart from having to navigate the ‘push button’ gate guardians at the start of the process my request was swiftly and professionally handled. Many thanks.
Company replied
Update to previous review! After leaving my review here I was quickly contacted by Georgina from EMac who explained everything very thoroughly to me regarding the communication problem . The situ... See more
Company replied
Company details
Written by the company
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Contact info
EMaC House, Southmere Court, CW1 6GU, Crewe, United Kingdom
- 0330
- support@emac.co.uk
- emac.co.uk
4.3
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
Kay was polite and dealt with my query efficiently and effectively.
August 5, 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
The agent was excellent and provided…
The agent was excellent and provided clarity
August 5, 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
My telephone experience
My telephone experience was very pleasant and easy.
The lady understood my needs and very quickly sent me the info I needed to complete my transaction.
August 5, 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
The wonderful and infectious Sam.
I had a fairly short and straight forward request to make. I was speaking to a lovely lady called Sam. So lovely. Her telephone manner was exemplary. Polite beyond required. Helpful. Experienced and efficient. My problem was sorted in no time but after putting the phone down I just felt so happy. Her infectious manner rubbed off. I hope she is looked after and appreciated as we all know most telephone calls are not as wonderful as this was. Sam!! Thank you for making my day.
August 5, 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Efficient and respectful in dealing…
Efficient and respectful in dealing with my enquiry. The issue was sorted with no difficulty.
August 3, 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
My husband had to phone eMac to change…
My husband had to phone eMac to change our address and found them to be very polite and very helpful we have had no problems with them at all and will continue to be a customer m.
July 30, 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Handled my issues well and was able to…
Handled my issues well and was able to get everything sorted in no time ,, very pleased with the service provided
July 31, 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
A frustrating mix up.
I had a problem with the mix up of 2 service plans but with patience and empathy, David sorted it all out for me. A frustrating situation was solved and I was grateful customer. Thank you David.
August 3, 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Your representative was extremely…
Your representative was extremely friendly, helpful and professional, dealt with my query immediately.
July 31, 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Cancelling my current policy could not…
Cancelling my current policy could not have been easier. Friendly and helpful staff sorted me out in just a few minutes.
August 3, 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Pay monthly for emac policy for…
Pay monthly for emac policy for maintenace and breakdown with people's omoda,
Has a car fault omoda e5 would t start 20 times completely dead.
Called the emac provided by AA breakdown recovery, wouldn't come out and recover us and this was a Sunday! We was stranded.
Called emac Monday they said yes I do have a policy and should been recovered,but hadn't because Peoples omoda delaship hands invoiced them even though we pay direct debit £20 month.
This is not a customer problem who is paying their policy
This is EMAC and people's delaship issue that has left a paying customer stranded, should be compensated as had pay 3rd party recovery.
August 2, 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Good service when we needed to cancel…
Good service when we needed to cancel our service plan. Easy to speak to a human, and the process for cancelling easy and in our case we had a credit and that was returned in good time back to our bank account.
July 21, 2026
Unprompted review
Reply from EMaC Ltd
Good afternoon Kim,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Don’t waste your money
Not worth the money. Audi garage sold me the policy and they try to get out of fixing very minor mark. Audi garage couldn’t believe it and are fixing it themselves. In their words they have had nothing but trouble and nolonger use them.
July 29, 2026
Unprompted review
Reply from EMaC Ltd
Good afternoon,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Needed to change some details on the…
Needed to change some details on the account. Call centre were friendly and helpful, and followed up with an email confirmation.
Thank you.
July 28, 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Good experience
I had to call them regarding a payment issue. I didn’t have to wait to long to be connected to an agent who swiftly helped me resolve my issue. The call was done and dusted within 4/5 minutes.
July 20, 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Contacted EMaC to notify of change of…
Contacted EMaC to notify of change of address and see if I was able to transfer service plan to a garage nearer where I had moved to.
The advisor I spoke to was very helpful and I achieved what I needed to do
July 29, 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Update to previous review!
Update to previous review!
After leaving my review here I was quickly contacted by Georgina from EMac who explained everything very thoroughly to me regarding the communication problem .
The situation was swiftly resolved and everything was indeed in hand!
Georgina has kept in touch with me since my initial review and I’m pleased to say my service plan is now cancelled and any refund I was due has been paid to me.
Many thanks to Georgina and team .
July 29, 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very efficient service and quick…
Very efficient service and quick response and refund when we had to cancel our plan.
July 29, 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Friendly and professional service
Friendly and professional service. All done in a short and efficient way
July 27, 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
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