Email on Acid Reviews 

66
•
TrustScore 2 out of 5

2.2

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Rated 2 out of 5 stars

They claim they offer a free trial, but they will not let you cancel that free trial from the website until 48 hours have passed. For immediate cancellation, you have to go through the "manual flow" w... See more

Rated 1 out of 5 stars

If you send more than one email to EoM "simultaneously", which seems to mean within the same second, it intermixes them, showing different emails for different rendered platforms, or no render (perp... See more

Company replied

Rated 4 out of 5 stars

When using marketo tracking links, Marketo encodes the url and it becomes a 200 workable link but when reality, it is a broken or internal link masked as an 301 redirect. It would be a great improveme... See more

Rated 1 out of 5 stars

Misleading Results and a Waste of Time I’m very disappointed with Email on Acid. The platform flagged significant formatting issues with my email HTML on Google Pixel phones, Gmail on Chrome on... See more

Company details

  1. Software Company
  2. also in
  3. Email Service Provider
  4. Internet Marketing Service

Information provided by various external sources

Use Email on Acid to test your emails across the most popular clients, apps and devices, then go further to measure performance, find and fix errors - even if you don't know HTML. Free Trial.


Contact info

2.2

Poor

TrustScore 2 out of 5

66 reviews

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2.2

All reviews

(66)

1 review in the last 12 months

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Rated 4 out of 5 stars

AMUST to check emails compatibility

The system is a MUST to check emails in multiple browsers. Their pricing is affordable and the offerings are on par with competitors. Do find that troubleshooting one email does require creating new projects so I wish there was a better way to keep track of a template without new tests over and over.

March 31, 2021
Rated 5 out of 5 stars

A robust, reliable email testing tool

While my company has had an Email on Acid subscription for a while now, this is my first time using it and I love it!

The ability to fully QA my emails and ensure that the product going out to our database is optimized, accessible, and completely tested gives me confidence in our deliveries. The step-by-step guide for campaign testing is so user friendly that I learned while testing an upcoming email send.

I would recommend this tool to anyone in need of a robust, reliable email testing process, and I'm excited to check out the Analytics options next!

March 31, 2021
Rated 4 out of 5 stars

Email on Acid (EOA) is great for testing, but could use some tweaks.

Email on Acid (EOA) is a great way to preflight your emails on multiple devices. I used EOA at my previous employment to help troubleshoot the coding of email designs created by myself and the UX team in support of company marketing efforts. The ability to see how emails will probably display in so many viewports is extremely helpful in planning layouts, and in understanding the challenges faced by end-users, even highlighting ADA compliance issues. My only grumble about EOA is I did not see any data/statistics on how many people actually used and/or viewed email on specific devices or viewports. They provide display examples for so many devices and viewports it can be a bit overwhelming. If one device/viewport is only used by a small percentage of your audience, that makes it an edge-case, and thus it could be decided not to worry about whether that particular device/viewport is worth sweating over. If EOA were to provide easily referenced data on device and viewport usage statistics, that would help inform decisions as to how to better customize the testing experience.

March 31, 2021
Rated 1 out of 5 stars

Terrible tool doesn’t catch multiple…

Terrible tool doesn’t catch multiple rendering issue and only support response is ‘each tool is different’

March 31, 2021
Email on Acid logo

Reply from Email on Acid

If you can please submit this to our support team using helpdesk@emailonacid.com, they will gather all of the details and share this as feedback to our teams. We really appreciate it!

Rated 4 out of 5 stars

Helpful

This tool is helpful for testing email for different email clients.

March 31, 2021
Rated 3 out of 5 stars

the process time for the test is higher…

the process time for the test is higher than expected, also, I need to refresh multiple times before the most recent test shows even though I received the notification as sent.

March 31, 2021
Email on Acid logo

Reply from Email on Acid

We are sorry that you experienced slowness when processing a test. This is not normal, but can usually be fixed easily by contacting our support team at helpdesk@emailonacid.com. If you provide them with the test name and HTML, they can help identify the cause for any delays. When sending a test, we also may be able to help you find the second email address we offer to send to EOA from your ESP. Some users find one email format is faster than the other.

Rated 4 out of 5 stars

Email on Acid is a great tool in email…

Email on Acid is a great tool in email development and has a lot of great features that help me trouble-shoot my code. I would like to see Acid improve its servers to be more responsive and be able to publish my tests in a faster fashion.

March 25, 2021
Rated 3 out of 5 stars

It's just OK.

I received a notification out of the blue to review Email On Acid, so decided to take up the opportunity.
It's OK.
When it works, it works well. There are days where it will repeatedly crash for hours at a time rendering it unusable. Whenever I've raised this with Support I’ve been fobbed off.

It works on a screenshot model, rather than live renders, and I appreciate that development limitations are likely the reason for this, but it means correcting errors in your code is hugely guesswork and the repeated rendering of imagery is tedious. I do all of my corrections externally as a result and only use EoA to check the output. In fact, none of the other features of EoA appeal to me at all, so it was staggering that my monthly bill DOUBLED overnight recently. The only reason I remain a customer is that despite the price hike they’re still cheaper than competitors.

March 25, 2021
Rated 5 out of 5 stars

Great product

Great product. Excellent support. Fantastic blog content. Couldn't function at work without it.

March 25, 2021

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