Anybody who take legal action against this company? Let me know. I will take part. The scam 1400 euros. Website and telegram account is deleted. scammers
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See what reviewers are saying
Scammers. Do not recommend it at all. They try to get you with a referral program in which they promise 25€ for signing in. Once you sign in, they do not honour with their commitments. They never de... See more
Company replied
This company provides a great and easy way to spend your crypto via Visa (and soon Mastercard). Great, friendly and pretty fast resolution to issues. There have been some issues with liquidity... See more
Company replied
I deposited $1000 to my account, they didnt show up after 2 weeks so I reached out to the chat and was told to have some patience. This continued on repeat, was giving multipe different dates but th... See more
Company details
Written by the company
The smoothest way to spend crypto in Europe! Thousands of people around the world use Embily cards to make day-to-day payments, withdraw cash and transfer funds.
Contact info
Sakala 16a, 10141, Tallin, Estonia
- elena@embily.com
- embily.com
You should know
2.0
Poor
61 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Modern and growing service
Constantly developing service with more features every quarter. Adding cards in Apple Pay was always smooth and their new mobile app is easy to use.
November 6, 2023
Unprompted review
Reply from Embily
We also waiting to release Android application very soon
BE AWARE EVERYONE this is FRAUD
UPDATE:
I am not very fascinated by your services so stopping providing them to be is not the end of the world BUT if you end your services based on policies , regulations and bla bla bla YOU have to refund the card fees OTHERWISE this remains FRAUD
This platform has a partnership with other entities under the name of TTM Bank (To The Moon Bank) to offer a crypto currency prepaid Visa card. Namely, Walletto UAB (Vilnius) - btc2wire OÜ - Embily (TM). This card is issued for 100 Euros for the validity of the card. All of a sudden an email was sent requiring further details for their new AML policy. They asked for a huge amount of information and cancelled my card and account. I don't care about their policy BUT I need my 100 Euros back. This is a clear fraud. You can not charge a 100 Euros for a service and when you cancel it after a short while due to a change in your policy, you refuse to pay them back. BE AWARE EVERYONE this is FRAUD.
October 11, 2023
Unprompted review
Reply from Embily
Good day, Islam! Thanks a lot for your review. After internal investigation we found that you been successfully using our service for 2 years. During your use we always align with the requirements of regulatory authorities, so this is why information about your activity was requested. Unfortunately, you didn't provide us that information, so we had to close your account according to our internal policies and the requirements of regulatory authorities.
Waiting waiting for liquidity
Waiting for almost a week for their liquidity to return so that my account can be charged. I sent my crypto 6 days ago and still waiting...
Edit: Almost two weeks of waiting now... One star review
June 30, 2023
Unprompted review
Reply from Embily
Good day! Liquidity problem is solved. We are very sorry for bad experience and looking forward for the bright future.
Worst service I've ever seen.
Quick top-up is impossible. Constant excuses - “We are still undergoing liquidity replenishment.”. (2-3 days top-up).
Be ready for “surprises” like “45 days refund policy”.
May 9, 2023
Unprompted review
Reply from Embily
Good afternoon Jean.
We are very sorry that you are experiencing an unfortunate situation. On behalf of the company, I would like to apologize.
Yes, lately, we have experienced liquidity delays, which were associated with the transfer of infrastructure to a new payment system. Fortunately, this period has ended, and enrollments will not be delayed.
Also, I would like to note that the return policy is prescribed in our terms and conditions, and the period stated there is the maximum possible return period. In practice, the refund is faster; the maximum period is indicated for force majeure situations.
If your issue is still not resolved, please contact us support@embily.com
I had a terrible experience with them
I had a terrible experience with them
First it was fine I used their Google pay method on my phone for some time
Until they asked for kyc that went above necessary measures so I close the account
That would have cost 25 Euros but the money has never left that account and 4 months later I'm still waiting for about 3,000 euro
January 1, 2023
Unprompted review
Reply from Embily
Hello Erik!
We are very sorry that your experience with Embily was not as pleasant as we would like.
As a licensed financial company, we must comply with the laws of the jurisdiction in which we operate. While kyc's rules are sometimes harsh, we and our users must abide by them to operate legally and keep financial instruments safe.
As far as I can see, the funds were returned to you within five weeks of providing the data for the return. Are there any other questions we could help you with?
Waste of time
Waste of time. Terrible customer service. Don't waste your time with these guys. Rather go to a reputable company.
April 25, 2023
Unprompted review
Reply from Embily
Hello Stephen!
We are very sorry that your experience with the map was unsatisfactory.
Please describe your experience in more detail and file a complaint at hotline@embily.com? We will conduct an internal investigation to ensure this does not happen again.
We are striving to improve our service, and your specific feedback and description of the situation would be very helpful to us.
Thank you.
Scammers
Scammers. Do not recommend it at all. They try to get you with a referral program in which they promise 25€ for signing in. Once you sign in, they do not honour with their commitments. They never deposit in your account the money promised.
In the other hand you have fees for everything: deposits, withdrawals, card issuance, card monthy fees,...
Customer care department is absolutely regrettable; they never give you a solution; only excuses, no solutions. Stay away from them¡¡
April 3, 2023
Unprompted review
Reply from Embily
Good afternoon David.
We are very sorry that your experience with the card was unsatisfactory.
To qualify for the Referral Program reward, please ensure that you have met all the requirements for the bonus reward, including those related to the amount spent on your card.
If you believe that all the conditions on your part have been met correctly, please get in touch with our support team again at support@embily.com
Deposited in crypto one week ago and…
Deposited in crypto one week ago and nothing is arrived yet!!! Don’t know if is it a scam but this is not accettable!!!!!
March 15, 2023
Unprompted review
Reply from Embily
Hello X Petros,
We appreciate you taking the time to share your review of Embily.
We apologize for the unfortunate experience you claim to have had. However, we have no documented any requests or complaints on your behalf on those dates that aligns with what you describe.
If you are still facing this problem, please contact us support@embily.com
I want to assure you that we, as a company subject to licensing and strict financial reporting, do not have the ability to hold your funds no matter what.
We would love to help you, please email us if your issue is not resolved.
I have topup my card with USDT and not worked
I have topup my card with USDT, and it take more than 1 day to be credited, i have contacted with support and they said it could take more than 1 day !, its regretable in crypto !
March 21, 2023
Unprompted review
Reply from Embily
Hello
Dear RSG Consulting, we apologize for the unfortunate experience you claim to have had. However, we have no documented any requests or complaints on your behalf on those dates that aligns with what you describe.
If you are still facing this problem, please contact us support@embily.com
I want to assure you that we, as a company subject to licensing and strict financial reporting, do not have the ability to hold your funds no matter what.
We would love to help you, please email us if your issue is not resolved.
Hidden fees and liquidity issues.
Hidden fees and liquidity issues.
Crediting funds to the card can take 1 day. On weekends even 3 day in my case. Ridiculous.
March 4, 2023
Unprompted review
Reply from Embily
Hello
Dear Cheneson, we apologize for the unfortunate experience you claim to have had. However, we have no documented any requests or complaints on your behalf on those dates that aligns with what you describe.
If you are still facing this problem, please contact us support@embily.com
I want to assure you that we, as a company subject to licensing and strict financial reporting, do not have the ability to hold your funds no matter what.
We would love to help you, please email us if your issue is not resolved.
Positive and Negative sides
Positive:
- Apple Pay
- Multiple cryptocurrencies
Negative:
- Crypto deposit not automatic. They do ‘liquidity replenishment during business week’ and essentially you can’t use your deposit until that is done. So for any short term deposits it’s useless
- Don’t store crypto for you. So essentially the minute you deposit and the team does their manual replenishment, it’s converted to cash and then stays on your card in cash.
Update as of July 2023, this is nothing temporary. Each time I deposit, nothing happens unless you contact the customer suppor tteam and send them the tx id. Then a few days later the money is in your account.
February 19, 2023
Unprompted review
Reply from Embily
Hello!
Dear Armin Kuhestani,
We appreciate you taking the time to share your review of Embily.
The liquidity replenishment processes are already starting to affect the top-ups less, so deposits will take less time.
We apologise for the temporary inconvenience you may have experienced while using our service.
crypto purchases
I’m using Embily card for payments for 6 months and I’m happy about the experience.
Also nowadays I’m buying crypto on the Embily website. I like it because it’s more safe than p2p and exchanges. The commission is the same as Binance or even better.
November 30, 2022
Unprompted review
Reply from Embily
Hello!
Dear Max, we appreciate you taking the time to share your review of Embily.
Thank you for your kind words and that you're using our service! Our team is working to improve our service to make it easier for you to experience Embily.
No issues
I’ve been using my plastic card for almost a year and it’s a good way to keep track of the crypto I spend! i mainly use it for shopping, dining, and have it linked to my Uber account. Haven’t experienced any major problems and no issues abroad either. It’s more consistent than my mastercard
October 26, 2022
Unprompted review
Reply from Embily
Greetings Susie!
We would like to extend our appreciation for taking the time to provide a review of Embily. Your positive feedback is highly valued, and we are grateful for your continued usage of our service.
Rest assured, our team is diligently working to enhance the Embily experience, ensuring it is as seamless as possible for you.
Awful support and pretty buggy app
October 19, 2022
Unprompted review
Reply from Embily
Good afternoon, Patricia.
We are very sorry that your experience with Embily card was unsatisfactory.
However, in October 2022, the Embily app did not exist yet, there was only our website embily.com
If you are dissatisfied with our support, please email us your complaint at hotline@embily.com and we will conduct an internal investigation to ensure this does not happen again.
Crypto purchase
I recently tried to buy Bitcoin through Embily and was generally satisfied. The commission is like at the major exchanges. The transaction was fast. I've got my Bitcoin safely.
It is a pity that it is necessary to pass KYC, but I understand this is the case with all legal services.
Add UCDT purchase, please.
October 10, 2022
Unprompted review
Reply from Embily
Hello!
Dear Polina Egarmin, we value your feedback regarding Embily and want to express our gratitude for sharing your review.
Thank you for your kind words and understanding! Our dedicated team is continuously striving to enhance the Embily experience for your convenience.
Thanks to the service for buying…
Thanks to the service for buying Bitcoin. I wanted to invest in crypto for a long time, but didn't want to deal with exchanges…it looks too complicated. With Embily everything was easy, I bought Bitcoin by VISA card. The commission is the same as on the exchange, I am satisfied.
October 18, 2022
Unprompted review
Reply from Embily
Anna, thank you for your feedback. We are improving the service of cryptocurrency purchasing. Soon we will add more coins for purchase. Thank you for choosing Embily.
Poor communication and service
Security verification sms codes not working, been trying to pay for a service for more than a month! Support is very slow and often inadequate. I have my money stuck inside my account and I can't do anything with them. If that continues I will have to contact my lawyer.
April 26, 2022
Unprompted review
Reply from Embily
Hello Peter Jackson,
We are very sorry that your experience with the card was unsatisfactory.
However, we have no documented any requests or complaints on your behalf on those dates that aligns with what you describe.
If you are still facing this problem, please contact us support@embily.com
I want to assure you that we, as a company subject to licensing and strict financial reporting, do not have the ability to hold your funds no matter what.
We would love to help you, please email us if your issue is not resolved.
You haven't paid out referral bonuses
You haven't paid out referral bonuses, you lie about someone sending out information, and you yourself state on your blog that you have an active referral program, then delete it and add it back in, are you guys serious?
February 24, 2022
Unprompted review
Reply from Embily
Dear Wojtek, We are very sorry that there was a misunderstanding between us. We checked your case, you did not get the bonus because the referral program conditions were not met. Please check them here https://help.embily.com/en/articles/5466010-referrals
Do not trust information from any source other than the official Embily website. embily.com
Only the Embily delivered the card
I decided to order a few cards from several providers. However, it turned out that only the Embily delivered the card, not only on time but free of charge.
February 19, 2022
Unprompted review
Reply from Embily
Dear Kris Grig, we value your feedback regarding Embily and want to express our gratitude for sharing your review.
all gucci
Everything works fine, fast responding, team talks directly to you in their chat
February 17, 2022
Unprompted review
Reply from Embily
Dear Juke Box, we thank you for taking the time to tell us about your examination of Embily.
Your positive comments are greatly appreciated and we appreciate your use of our service!
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