Embrace Planning Reviews 

22
TrustScore 3 out of 5

3.0

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Rated 3 out of 5 stars

I had my Wills, asset trust and LPAS done last year and the trusts need to be logged with Land registry. This has still not been done and when I email to query why no one answers. I am not sure that... See more

Rated 2 out of 5 stars

Having done my research into Wills, I had some knowledge on the costs, so when I agreed to meet with a representative (Simon) I was already ahead of the game! Simon was very friendly, as all reps... See more

Company replied

Rated 1 out of 5 stars

Paid over £6000 and now find out they have gone into liquidation i dont know what to do i have the wills back but been told they need to be registered can anyone give me advice please

Rated 5 out of 5 stars

Embrace Planning helped my dad with his estate planning creating a Trust for him. Following his passing I needed help on some questions in regards to the Trust and understanding it in regards to my Ex... See more

Company replied

Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

Despite the difficult subject matter that we deal with on a day to day basis, we absolutely love our jobs. It’s a people business and we get a great deal of personal and professional satisfaction in being able to help and guide people through this most important issue. It needn’t be expensive or traumatic to sort out, but it is critical to get the right advice so you get the appropriate product for you and your circumstances. We deal with every client personally and make sure they receive the very best customer service from all of the team. From Wills to Lasting Power of Attorney and onto Trusts, we can do it all to ensure a seamless estate planning process for our clients.


Contact info

3.0

Average

TrustScore 3 out of 5

22 reviews

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3.0

All reviews

(22)

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Rated 3 out of 5 stars

work not completed

I had my Wills, asset trust and LPAS done last year and the trusts need to be logged with Land registry. This has still not been done and when I email to query why no one answers. I am not sure that these are legal until this is done. My husband is terminally ill now and I need to make sure everything is in order, I can see from comments that they are in liquidation but they have still answered reviews in July here, after I have tried contacting them and this is still a year after they should have been registered!

November 14, 2024
Unprompted review
Rated 1 out of 5 stars

I met their representative approx July…

I met their representative approx July 2023 who came to my house, she knew her stuff, but when it got to money, they wanted £4500 which she reduced to £4000 after talking to someone at the office, since departing with my hard earned cash, I rang them for help in filling in the forms they sent, they simple refused, so I filled in best way I could and returned them, they then sent the Will for me to read and correct if necessary, which it was, I returned the Will with a letter pointing out the mistakes, they then sent the final copy of the Will, but all the mistakes were still, I rang up but they refused to discuss, to this day still reads incorrect, I really do not know what £4000 is for as I still had to pay another £164 on top for the LPA forms which were also incorrect from the information they gave to them, I feel I have been completely swindled out of £4000+ by them, they just appear to want to do nothing, give no help what's so ever after they have your money. To this day my will and LPA is not sorted out yet.

September 17, 2023
Unprompted review
Rated 5 out of 5 stars

I had my will done

I had my will done , but once I got it signed I was at a loss as what to do next.
I contacted them and they have set my mind at rest Five stars to Nicole who sorted it for me

December 1, 2023
Unprompted review
Rated 2 out of 5 stars

Do your research first!

Having done my research into Wills, I had some knowledge on the costs, so when I agreed to meet with a representative (Simon) I was already ahead of the game!
Simon was very friendly, as all reps should be as their bread and butter is the commission they will receive.
I asked about a few different extras and the biggest one was Trusts. Simon knew all the ins and outs but at a price of 4K. That’s 2K over the standard price!
I’m not slating this company, as they are professional, but people do your research before you hand over your money.

June 24, 2024
Unprompted review
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Reply from Embrace Planning

Thank you for your review. We are pleased that you found Simon to be professional and knowledgeable. There are many different trusts available in the estate planning field, with very different pricing. Looking at the costs associated with your case, it shows that this was a price for your total estate planning solution including your will, Lasting Power of Attorneys and Lifetime Trust. As with any professional service the pricing differs from company to company and the fact that our estate planner knew all the ins and outs of his profession does not warrant in our opinion a 2 star review. Clients always have a choice and our consultation was provided at no cost and gave you full information of our services on a no obligation basis. Hence a 2 star review is rather insulting. All the best.

Rated 5 out of 5 stars

Highly rated experience with Embrace Planning

Embrace Planning helped my dad with his estate planning creating a Trust for him. Following his passing I needed help on some questions in regards to the Trust and understanding it in regards to my Executor role. I can’t review Simon’s expert and warm approach highly enough which was so reassuring in a very difficult time. He guided me through my questions and clearly is an expert in his field. I will be recommending his service to my wider family who may need this type of work.

July 4, 2024
Unprompted review
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Reply from Embrace Planning

Thanks so much for your 5 star review. Please accept our condolences for your loss. We are very glad that Simon was able to help you at this difficult time and Embrace remains available to you throughout the process and indeed to your wider family.

Rated 5 out of 5 stars

We wouldn’t give 10 out of 10 if we…

We wouldn’t give 10 out of 10 if we could we would give 11 the service and professionalism was second to none
Thank you

June 21, 2024
Unprompted review
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Reply from Embrace Planning

Thank you for your 5* review. We're delighted to hear how satisfied you are having used Embrace for your brother. It is so important that the process and options are explained thoroughly to our clients and we are so happy to hear that our professionalism and service were excellent. Look forward to seeing you both again soon to sort out the next steps. Thanks.

Rated 5 out of 5 stars

We just had a consultation with…

We just had a consultation with Simon,and it was a fantastic experience.Simon's professionalism and expertise put us at ease immediately.It's a huge weight off our shoulders to have everything organized,ensuring our twin boys are provided for in any situation.We're grateful for Simon's help and highly recommend his services.

May 7, 2024
Unprompted review
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Reply from Embrace Planning

Thank you for your 5* review. We're delighted to hear that you had a fantastic experience and that Simon helped you ensure that your boys are provided for in any situation. Thanks.

Rated 5 out of 5 stars

WE are extremely satisfied with the…

WE are extremely satisfied with the service provided by this Company.From beginning to end,every detail was handled with care and expertise.They thoroughly explained our wills,LPAs,and Lifetime Trusts,making the process smooth and stress-free.We wholeheartedly recommend Embrace to anyone.

May 4, 2024
Unprompted review
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Reply from Embrace Planning

Thank you for your 5* review. We're delighted to here how satisfied you are having used Embrace for your Wills, LPAs and Lifetime Trusts. It is so important that the process and options are explained thoroughly to our clients so we are thankful to hear that it helped to make the process smooth and stress free. Thanks.

Rated 5 out of 5 stars

Idelayed this for years

Idelayed this for years, regrettably waiting until after my wife passed away.Embrace provided incredible support and assistance throughout the process.Nicole in the pffice showed great patience with me.

May 2, 2024
Unprompted review
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Reply from Embrace Planning

Thank you for your lovely review. We aim to ensure that everyone fully understands the process and the documentation so your review means the world to us. Thank you. Embrace Planning

Rated 5 out of 5 stars

Choosing Embrace for my estate planning…

Choosing Embrace for my estate planning was the best decision.they were extremely helpful and knowledgeable throughout the process.Simon especially,was outstanding and made me feel comfortable with my Trust and power of attorney.

April 30, 2024
Unprompted review
Embrace Planning logo

Reply from Embrace Planning

Thank you so much for this lovely review. It was a pleasure to be able to offer you advice in your estate planning. Embrace Planning

Rated 5 out of 5 stars

I feel so much better having used…

I feel so much better having used Embrace as my estate planners.they were incredibly helpful and knowledgeable.Simon in particular,was super helpful and put me at ease with my Trust and power of attorney.

May 1, 2024
Unprompted review
Embrace Planning logo

Reply from Embrace Planning

Thank you so much for your wonderful review. We were delighted to be able to help you to secure your children's future through your estate planning. Embrace Planning

Rated 5 out of 5 stars

My husband and I just sat down with…

My husband and I just sat down with Simon he is very professional and knowledgeable and I feel like a weight has been lifted of my shoulders now that my have our ducks in a row, and our twin boys will be looked after if the worst was to happen .

December 15, 2023
Unprompted review
Embrace Planning logo

Reply from Embrace Planning

Thank you for your 5* review. We're thrilled to hear that you had a fantastic experience with our service. Ensuring our customers feel supported, understood, and well-advised is our top priority, and we're glad to know that you felt safe and valued throughout the process. We appreciate your recommendation and are grateful for your kind words.

Rated 5 out of 5 stars

excellent service

I found Simon to be friendly, knowledgeable, and extremely thorough in the service which he provided.

I would definitely recommend him and his company. A job well done

July 15, 2021
Unprompted review

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