The stiching is terrible. Threads are visable connecting letters. Backing inside of shirt is hard and scratchy. The letters are hard to distinguish. Worst of all the word "flower" is mispelled... See more
Company replied
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See what reviewers are saying
Absolutely satisfied customer. Owner went out of his way to help me. The work is phenomenal and came out beautifully. I called all over DFW area and no one could embroider from a photograph. Thank... See more
They did such a beautiful job!! Seamless process and easy communication with staff to ensure everything was to my liking! The reaction of my sister was worth it all and its all thanks to the care of t... See more
The design was easy, find a picture and describe any text. Megan responded very quickly via text with a picture of the moc-up for approval or modifications. The sweatshirt was beautiful, comfortable... See more
Company details
Written by the company
🔒 Important Notice: Embroly’s only official website is embroly.com. If you see our brand on other domains, they are fake or impersonation sites. To ensure quality and authenticity, please shop only at embroly.com. At Embroly, we specialize in custom embroidery that adds a personal touch to your clothing and gifts. Whether you want to showcase your unique style, promote your business, or commemorate a special event, we've got you covered. Our streamlined Design Proof process gives you full control—allowing you to review and approve your personalized design via SMS or email before it's embroidered. We offer a wide range of high-quality options, including T-Shirts, Sweatshirts, Hoodies, Polos, Totes, Aprons, and more.
Contact info
5884 E Berry St, 76119, Fort Worth, United States
- (346) 746-6926
- support@embroly.com
- embroly.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect!!
Got a sweater for my boyfriend with his dog on it and he loves it so much. The attention to detail was great and I’m definitely happy with my purchase and would buy from em roll again! :)
August 3, 2023
Unprompted review
They were very nice and communicated…
They were very nice and communicated well also . It got here right on time if not a little bit early. The product was perfect and embroidery was beautifully done
August 3, 2023
Unprompted review
Amazing service & product !
I placed my order & within hours, i received a text confirming my design and if i liked how everything looked! My order was then shipped and delivered very quickly.
July 25, 2023
Great quality sweatshirt
Great quality sweatshirt! Super fast shipping. Gave this as a gift and my husband loved it.
July 26, 2023
Thoughtful gift
The design was easy, find a picture and describe any text. Megan responded very quickly via text with a picture of the moc-up for approval or modifications. The sweatshirt was beautiful, comfortable and on-time for my girlfriends birthday! She and her family are amazed at how great it looks and really meaningful of a gift it was. Thanks!
July 3, 2023
Unprompted review
The embroidery was amazing and exactly…
The embroidery was amazing and exactly how I was expecting! The company is doing well in communicating with customers.
July 10, 2023
Unprompted review
Fast and good quality
I placed my order and it got to my house in less than a week, the crewneck was super soft and comfortable and it looked exactly how I wanted it to look!
July 11, 2023
Unprompted review
Great qould recommend
The attention and care they gave me was so kind. Another thing they would also respond to my emails quickly if I had a problem and the shipping was very fast.
July 25, 2023
Best Present
The images of my dogs on the sweatshirt are amazing! The company is easy to work with! My daughter loves the sweatshirt!
July 24, 2023
Unprompted review
Two thumbs up
The communication was excellent, along with exceptional customer service. The design came out better than I expected
July 3, 2023
Unprompted review
Sweater Quality Is Terrible
The Quality Of The Sweater Is Terrible, There Are Fuzzballs All Over It And It’s Never Been Worn.
July 24, 2023
Reply from Embroly
Dear customer,
We apologize that the offered solution did not meet your expectations. Our commitment rests in ensuring complete transparency regarding the brand and quality of our products. Rest assured, each product is meticulously embroidered and dispatched in a pristine, new condition. I'm genuinely sorry to learn that the item appeared aged upon opening. If it's feasible, providing us with a few photos could greatly assist our team in identifying and addressing this matter accurately. Your cooperation in this regard is highly appreciated.
Regarding the concern you raised about fuzz balls, this occurrence is inherent to the composition of the fabric – a blend of 50% polyester and 50% cotton. We acknowledge that every customer holds unique expectations, and we deeply respect that.
We would like to resolve this issue with you, we reach out to you a few times on how we should fix this issue, but unfortunately we didn't hear back from you. If you change your mind, you can reach us anytime at support@embroly.com for more assistant.
Thank you so much.
Best regards,
Embroly.
Great quality and very fast turn around
July 24, 2023
The embroidery is of great quality and…
The embroidery is of great quality and I love it! Also great customer service and my sweat shirt got here so fast!!
July 24, 2023
It fits all the right sizes and they…
It fits all the right sizes and they followed up after I made the order to make sure that everything was 100%
July 24, 2023
Love the shirts and the customer…
Love the shirts and the customer service was amazing.. I’m coming back soon to order some more..thank you
July 24, 2023
The workers were very helpful and…
The workers were very helpful and understanding, and the sweatshirt I order came out amazing!!!!
July 17, 2023
Unprompted review
Everything went perfectly!
Everything went perfectly! It arrived in the time she said it would, the sweatshirt is great quality, and she even sent me a picture to clarify that that’s what I wanted to embroider on the sweatshirt. She gave me tips on how to make the thread more visible. Megan is fantastic and she totally brightened my fathers birthday. Thank you!
July 17, 2023
Unprompted review
Excellent customer service
Excellent customer service, even more than I expected. I ordered a light pink crewneck with white embroidery. Within 24 hours of placing my order, I received a text from a staff member showing me that white thread wouldn’t be easily visible on the color crewneck I selected. She gave me more choices via text and was able to get an excellent product within one week of placing my order.
July 12, 2023
Unprompted review
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