Emg Motor Group Reviews 356

The sales person Eric was very helpful. He was patient and demonstrated excellent customer service skills. He answered all my questions, he picks my calls and responded to my email promptly. He offered all support and guidance that I need through the process of getting my car from them. I will recommend this company because they are fantastic. Every staff I came in contact with treated me with dignity and respect. Am so glad I choose EMG Thetford.

Recently, I purchased a vehicle from EMG Kings Lynn, and I must express my utmost satisfaction with the exceptional service I received. From the moment I arrived, I was greeted with a warm and welcoming atmosphere. Karl, the sales representative, demonstrated exceptional professionalism and provided comprehensive explanations for any inquiries I may have had.
Since making my purchase, I have returned to the dealership on multiple occasions, and I have consistently been treated with the same level of courtesy and expertise by Karl and the entire EMG team.

Dealt with Craig at Bury St Edmund, professionalism and integrity from start to finish, would gladly buy from them again.

I've just brought my 4th car from EMG Ely. And as always the service was first class. Thank you Mat. I'll be seeing you again

Soon after my enquiry via email I was contacted by a salesman who was respectful and efficient in working a deal for me.

I recently bought a used car from EMG Ipswich. The salesman, Glen, was helpful, informed and patient. He wasn't at all pushy and was happy to discuss the various options available to me.
His colleague, Bob who dealt with the handover was equally helpful and patient.
Happy to recommend EMG Ipswich.

I recently bought a BYD vehicle from EMG Kings Lynn, and the experience was fantastic. Steve provided exceptional customer service, answering all my questions with great knowledge and patience. Simon ensured a smooth and efficient transaction. Overall, I am very satisfied with my purchase and highly recommend EMG!

I am writing to you regarding recent purchase from kia kings Lynn branch. I purchased (Tesla Model 3) on Monday 13 January which I supposed to collect before week Friday 10 January.
I done all my relevant paperworks for new car and also part-exchanged my old car. After finish all process Salesperson went to get V5C new owner receipt. After waiting 10 minutes or so he came back and notified me that admin lady cannot find it but still looking for it. 
After a while, when I was getting late for my appointment, I chase the sales person who was attending another customer, assured me that he will send me green receipts via email once find it.
Next day 14 January, I was worried and anxious to check the details on dvla website and find out they applied for new V5 on 13 January.

Here is some points I would like to know from administration or owner side of the company:

1. Is it not required to have all the paperwork beforehand to sell any car?

2. If the papers wasn’t on beforehand, why wouldn’t cancel the appointment?

3. If confused about the papers why finish sale and takeaway part exchange.

4. Fully having awareness of my income source through the car why not salesperson notified me before all the process.

5. After 3 days past, today 16 January, same sales person emailed me that it could delay more 3-5 working days which means I will lose 2weeks income because of administrative fault.

Hope I explain my side of the situation and will have fair resolution of current situation.

Great customer service and so patient, would highly recommend them.

Very happy with our purchase. Matt helped us through the p/x process and made it all very easy. Many thanks.

Friendly and responsive staff. Purchase was quick and smooth.

very professional service from everybody i dealt with i cant recommend the company highly enough

Great teamwork got me the car I wanted in a tight window. Julia, Adam and Chris gave me absolute top level customer service.

EMG Bury St. Edmunds - Excellent customer service and great value on the vehicle purchased - that is why I have used EMG before, and why myself, my family and friends will use them again.
The sales service was second to none - helpful, straightforward, not pushy, but clear on the vehicle, the options and any follow-up requirements.
Thankyou.

They had removed floor mats before we made final collection of car. When I realized and asked they said they don't offer floor mats with cars. Be aware and careful you get everything shown at test drive.

They had the car I wanted at a realistic price. Excellent service.

My experience at EMG Kia Kings Lynn was memorable because Karl was incredibly friendly and helpful. He couldn't have done more to make me feel valued. He was an absolute pleasure to deal with. I have started recommending my colleagues and friends to EMG King's Lynn.

Excellent purchase of second hand vehicle from Boston branch. At a time of great stress and worry the phone support from Angel was first class. Hopefully the vehicle will be as good over the coming years.
Thank you.

Great service in buying a car at EMG Haverhill. Paul was friendly and knowledgeable and dealt with the whole sale and part exchange of my car swiftly and professionally. I'd definitely use again.

I bought a used Mazda CX-5 from EMG and the sales process was hassle free. No hard selling. Tony was great and took his time to explain all the options and plans. Handover was very smooth as well. I would highly recommend this dealership.