Emirates Holidays Danmark Reviews 

We have booked a holidays with emirates holidays on 11/01/2026 to celebrate our anniversary at a cost of £4549.20 (before the war). Everyone else who was coming with us has booked with British airways holidays who were all given refunds due to the uncertainty and ongoing war in the area. As everyone who was coming with us for this celebration is no longer coming with us we requested refund from the emirates holidays and we were denied this. We were informed recently via that certain area of our hotel will be closed due to the summer heat which is unusual as we have stayed in this hotel before. We requested refund again as the terms and conditions of booking have changed but we were denied this again claiming it’s its beyond their control. The price for the same holiday has been going down and down and it’s now ( 24/06/2026) £3658.00 ( that’s £891.20 less that what we paid) we contacted the emirates holidays via WhatsApp and they told me there is nothing they could do. The whole booking experience with them was very stressful and they provided no support at all. I had a very bad experience with their flight in July-August 2018 when they tried bluff us off with 10000 rewards point which we never used or planned to us or fly with them again. We only booked with them because of the convenience of the airport being nearer. When we booked with Brirish airways holidays in July 2016 at the same hotel the price has dropped and the British airways holidays were more than happy to refund us the difference and upgraded up. The problem with the emirates holidays is they do not follow up on complaints even after they ask for more details. It must feel great to see customers stressed and sell the same holiday for almost £1000 cheaper. 🤷🏼‍♂️
mane and email address are already provided for the previous complaint which was not replied to.
Booking ref : BND/22735403

Bad experience with Hotel Hilton the Palm Jumeirah booked by Emirates Holidays in DK. I had booked this hotel for my family and me regarding my wifes 70 years birthday. When we arrived we waited 40 min, for the keys of our rooms and in the end they gave us the wrong rooms with a view to a construction site! I claimed and told them that we had booked and payed for a sea view, they apologize and we would get the correct rooms the next day in the morning. Next day we waited until 14,30 pm to get the correct rooms that we booked. To conpensate they would give us drinks free of charge in our dinner time. In the 7 nights we spend in the Hotel the keys of our rooms did not work properly as I myself had to change keys 8 times during my stay. Every day we had to ask for an extra bath towel and a facial towel as the people who made the room thought their was only one person in that room, although we had explain them several days that we were 2 grown ups.!!! We should have 2 bottles of water every day but we only got one, so every day we had to phone the room service and explain that we were 2 in the room. I Expect a compensation but havent heard from them yet.!!!

I can only recommend Emirates Holidays. Great value for money. Asked for a specific hotel that was not on the website and they made a good offer for that hotel. Everything went smooth and we had a great trip and enjoyed Dubai. Will use EH again in the future.

Super professionelt, meget hurtigt og best in class service

Value for money - pleasant direct flight and perfect location of hotel with great breakfast in between Jumeirah Beach and The Marina. Loved Dubai!