The Emma&Chloé Box Reviews 12

TrustScore 3 out of 5

2.8

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Company details

  1. Jewelry Store
  2. Costume Jewelry Shop

Written by the company

Each month, receive a piece of designer jewelry worth between €50 and €100, created in our Paris workshop. Adjustable jewelry to choose from in your choice of gold or silver! Our little extra? We regularly slip you sweet little surprises from your favorite brands!


Contact info

2.8

Average

TrustScore 3 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Appalling service

Appalling service - DON’T RECOMMEND - I have not received half my boxes, jewellery is not of good quality, it was a pain to try to cancel it (they would not do it even when I was receiving nothing, it’s been a long battle) and they force a re-subscription on you - then when finally i managed to get the subscription cancelled, they send you an email - 3 months later - that your new box is on its way… i, of course have not received anything but i have many emails between their service department and myself.

October 9, 2024
Rated 5 out of 5 stars

Loved the first box!

Amazing packaging, clear communication! They send an e-mail when they send the package. The packaging looks and feels very luxury. There is a little note included with some information about the jewelry. And the necklace was off course gorgeous!

November 13, 2023
Rated 5 out of 5 stars

Fantastic website for beautiful pieces…

Fantastic website for beautiful pieces of jewellery. Had a couple of issues with an order and customer service was brilliant, resolved the problem in no time at all. I would highly recommend

February 25, 2022
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Reply from The Emma&Chloé Box

Dear Emma,

I'm glad we could help you 😇
I hope you like your jewelry ✨

Have a lovely day,
Marie

Rated 5 out of 5 stars

I always had a great customer service!

I always had a great customer service! You can see that they really care about their clients! Honestly, I’m impressed! I have been with many companies, but never seen people who work so carefully and who pays so much attention to every detail! Thank you!

February 24, 2022
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Reply from The Emma&Chloé Box

Dear,

Your message goes straight to our hearts 💖
I'm glad we could help you 💪

Have a lovely day,
Marie

Rated 1 out of 5 stars

The stone in the ring broke of within…

The stone in the ring broke of within minutes…

February 24, 2022
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Reply from The Emma&Chloé Box

Dear Annelies,

I am very sorry to hear that your jewelry broke.
Have you contacted our customer service through our contact form ? We will be very happy to assist you with the replacement of this ring.
All the best,

Lou

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