I bought my mattress about one month ago. Have never had back aches until now. I’m putting it down to the mattress. They advertise that the return process is so easy but it’s definitely not. They tol... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought two mattresses in 2024, 5-star mattresses BUT, service is 0 stars for a third order in I ordered the third mattress on a Nov. 2025 Saturday and realized that I had accepted a no long valid, del... See more
Company replied
The page is good , it was pretty easy to compare their mattresses and choose the right one. I went for a clearance mattress and honestly it exceeded the expectations given the price point and since it... See more
Company replied
My Emma Performance mattress is great! I felt the good quality from the moment I laid on it. I reached out to customer excellence and I must say that left a bitter sweet taste because the experience w... See more
Company replied
Company details
- #6 of 6 best companies in Mattress Store
- #6 of 6 best companies in Bed Shop
- #6 of 6 best companies in Bedding Store
- #7 of 7 best companies in Bedroom Furniture Store
About Emma Sleep Canada
Written by the company
The gamechanger of your dreams
Live a complete sleep experience with our Foam and Hybrid mattresses and accessories.
🌙 365-Night Trial, satisfied or refunded!
Choosing the right mattress is sometimes not easy. Test the 'Emma Mattress' at home for 365 nights*, to ensure the right fit for you. We are convinced that once you have tried it, you will not be able to do without it!
📦 Free delivery!
'Emma Mattress' are boxed, rolled, compressed and vacuum-packed. In addition to being practical, delivery is free. Unsatisfied? Choosing Emma® means choosing a simple, fast and effective solution.
⭐️ 10-Year* Warranty! We are convinced of the quality of our products. That's why we offer a 10-year warranty on our 'Emma Mattresses' for structural issues, guaranteeing a replacement if durability or stability problems arise.
*The 365-night trial applies to all purchases made on or after May 4, 2026, accessories may present different trial and warranty times. Check Our Sales Frequently Asked Questions Emma's Awards
Quality at the best price. Europe’s most awarded mattress now in Canada!
Emma – The Sleep Company, is a mattress-in-a-box brand dedicated to enhancing your life through the power of a great night's sleep. With their unrivaled sleep expertise, Emma is on a mission to awaken the very best in consumers, helping them embrace each day with renewed energy and vitality.
We go beyond offering an award-winning product portfolio including mattresses, pillows and accessories – we deliver an exceptional sleep experience crafted with precision and care.
Harnessing our sleep expertise, Emma has revolutionized the way we approach sleep. Using the finest quality materials, advanced technology and an in-house team of sleep experts to understand sleep needs and pain points like nobody else, Emma creates excellent products that are suitable for everyone and every sleeping position imaginable.
Contact info
3.1
Average
191 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is our second Emma mattress.
This is our second Emma mattress very comfortable good support. Came in about a week. Bought it on a Black Friday sale and saved $200.
November 20, 2025
Reply from Emma Sleep Canada
Hello Ken,
Thank you for shopping with Emma Sleep Canada.
We appreciate you taking the time to provide feedback on your experience. We are happy to hear that you enjoy our products. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
Great experience and shipping
January 27, 2026
Reply from Emma Sleep Canada
Hello Mike,
Thank you for choosing Emma Sleep Canada.
We appreciate you taking the time to provide feedback on your experience. We are happy to hear that you are enjoying our products. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
Challenging customer service
I purchased a Emma Performance mattress in 2024. Mattress is fine, it arrived on time, no issues.
I ordered a new mattress mid November 2025(pre Black Friday), hoping to have a spare mattress for family that was going to be visiting for Christmas. Within a couple of days I had a shipping notification, mattress was billed to my credit card and a Purolator tracking number was created. I waited a couple of weeks and there was no update on the site or from Purolator...the tracking number is created but the item was never picked up, so I decided to e-mail Emma to see what was happening with my order. I was told they were going to research what had occurred, and have done so every 72 hours (as they state in their response) for the last 6 weeks.
I like their mattress and have so far continued to wait rather than try another supplier and decide if I like their product, but am struggling to understand how shipping a product can be so difficult or how doing the right thing for the customer seems so out of reach for the company.
27 January update: received a notification this morning they will process shipping a mattress. Will update again once/if it ships and arrives.
January 25, 2026
Unprompted review
Reply from Emma Sleep Canada
Hello Joel,
Thank you for reaching out to Emma Sleep.
We appreciate your honest feedback, although we understand you didn't have the best experience with our services, we take your opinion seriously.
We have confirmed that a replacement mattress was provided to you on January 27th. We sincerely appreciate your patience while we resolved this matter and apologize for any inconvenience caused by the initial shipping experience.
If you need any further assistance, please do not hesitate to let us know.
Sleep Happy!
Don't Order From Emma!
We ordered a the Emma performance in November or 2025. When it arrived the tag was dated September 2024, this means it was rolled up like a burrito for over a year! The effects were felt in the mattress, it was floppy, uneven and had 0 edge support. We tried the mattress for about 30 days and found it very firm. Once it came time to return it this is when the real fun started. We were told by Emma they could not pick it up in our area and we had to donate it to a charity to receive our refund. We live in a rural town and the only charity did not need king beds. We were basically held hostage on our refund until we agreed to take a 75% refund. I had to go through the hassle of selling it on the facebook marketplace to recoup the rest. Horrible experience, do not believe in there 100 day trial.
January 8, 2026
Unprompted review
Reply from Emma Sleep Canada
Hello Jeffrey,
Thank you for reaching out to Emma Canada.
We appreciate your honest feedback, although we understand you didn't have the best experience with our services, we take your opinion seriously.
If you need any further assistance, please do not hesitate to let us know.
Sleep Happy!
I bought a mattress and was happy with…
I bought a mattress and was happy with the purchase.
December 19, 2025
Unprompted review
Reply from Emma Sleep Canada
Hello Hankook,
Thank you so much for writing this review.
We appreciate you taking the time to provide feedback on your experience. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
Great experience and product
The website works well and everything loads up fast except for the quiz. The performance mattress has great quality for the price and it´s technology helps me a lot. Really recommend the product.
November 14, 2025
Unprompted review
Reply from Emma Sleep Canada
Hello Daniel,
Thank you so much for taking the time to share your review.
We truly appreciate your feedback, and we’re glad to hear about your experience. Customer satisfaction is our top priority, and your input helps us continue to improve.
We will certainly take your comments about our online quiz into consideration as we work on enhancing the overall customer experience.
Sleep happy!
Emma Sleep Support Team
Love the Emma Mattress, mixed feelings with purchase experience
My Emma Performance mattress is great! I felt the good quality from the moment I laid on it. I reached out to customer excellence and I must say that left a bitter sweet taste because the experience wasn't that good, it took a long time for them to help me buy (I had some issues with the checkout process). Other than that I'm very happy!
November 16, 2025
Unprompted review
Reply from Emma Sleep Canada
Hello Andrea,
Thank you so much for taking the time to share your review.
We truly appreciate your feedback, and we’re glad to hear about your experience. Customer satisfaction is our top priority, and your input helps us continue to improve.
We will certainly take your comments regarding our response time into consideration, and we’ll do our best to continue improving in that area.
Sleep happy!
Emma Sleep Support Team
Emma Performance
I bought the Emma Performance, and I love it.
I usually run hot at night, and this mattress helps me keep cool and fresh.
I also love that it is super soft and comfortable. I love the feeling of being hugged by the mattress.
Above all, I was amazed by how easy it was to install it. It came in a box, and the only thing I had to do was place it on the base and wait for it to expand.
Honestly, I think it's a great product, totally worth the price.
November 23, 2025
Unprompted review
Reply from Emma Sleep Canada
Dear Daniela,
Thank you for shopping with Emma Sleep Canada.
We appreciate you taking the time to share your feedback, and we’re thrilled to hear that you’re loving our products. Customer satisfaction is our top priority, and it’s wonderful to know we’ve met your expectations.
Sleep happy!
Emma Sleep Support Team
0-star service - be careful
Bought two mattresses in 2024, 5-star mattresses BUT, service is 0 stars for a third order in I ordered the third mattress on a Nov. 2025 Saturday and realized that I had accepted a no long valid, delivery address. My fault. Emailed emma shorty later that day with a change of address, got two shipping confirmations emails on Monday with no acknowledgement of the address change. Another email to them; no reply. So I tracked the package, called Canpar, and changed the address. I then used the Chatbot; It might have worked, but the tracking for delivery said today. It looks like emma's customer service is all IA. Justifiable but... be warned. Yes, I highly recommend their mattresses.
November 18, 2025
Unprompted review
Reply from Emma Sleep Canada
Hello Robert,
Thank you so much for taking the time to share your review.
We truly appreciate your feedback and value the time you took to tell us about your experience.
We apologize for the delay in response. Please note that our business hours are Monday to Friday, from 10 AM to 8 PM EST. It’s likely that the delayed reply occurred because your email reached us over the weekend, but please rest assured that we always strive to respond as quickly as possible once we're back online.
We hope you’re enjoying your mattress.
Sleep happy!
Emma Sleep Support Team
An affordable mattress!
I bought the Original Mattress after an Influencer recommendation. It arrived on time and the mattress met my expectations, it's a good option if you are looking for an affordable mattress
November 10, 2025
Unprompted review
Reply from Emma Sleep Canada
Hi Laura,
Thank you so much for writing this review.
We appreciate you taking the time to provide feedback on your experience. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
Page is good, mattress are ok, service could be better
The page is good , it was pretty easy to compare their mattresses and choose the right one. I went for a clearance mattress and honestly it exceeded the expectations given the price point and since it's going for a guest room it works great. The only hiccup was that the pillows i ordered didn't arrived witht the mattress and it took ages to get an email reply with no other contact method available. In the end the pillows arrived late but way earlier than their response.
October 27, 2025
Unprompted review
Reply from Emma Sleep Canada
Hello Hector,
Thank you so much for writing this review.
We truly appreciate you taking the time to share your feedback with us. We recognize the delay in response, and please know that we always aim to reply as quickly as possible during our business hours.
We hope you're enjoying our products, and feel free to reach out to us anytime through email or live chat.
Sleep Happy!
Emma Sleep Support Team
Emma Performance Mattress
Emma Performance Mattress never fully inflated, one side was crushed, and there was a tear in the foam. Have been dealing with customer support for 2 weeks and it has been absolutely maddening. They're response it a standard algorithmic answer, that just adds to your frustration. Have been dealing with for 2 weeks now, and frankly I just want them to come and get the mattress and give me my money back. I would not recommend this company.
November 9, 2025
Unprompted review
Reply from Emma Sleep Canada
Hello Gary,
Thank you for reaching out to Emma Canada.
We truly appreciate your cooperation and feedback. While we understand that your experience has not been ideal, please know that we value your concerns and take your comments seriously.
I can see that our customer support team is assisting you with the issue regarding your mattress. We sincerely apologize for the inconvenience you’ve encountered, and we hope everything will be resolved for you as soon as possible.
If there’s anything else we can do to support you, please don’t hesitate to let us know.
Sleep Happy!
Misleading return policy
Bought a mattress with the understanding that we could return it within 100 days if it wasn't working for us. After using the mattress for a week and finding it caused my wife back pain attempted to initiate a return.
Every rep spoken to refused to accept my return unless I waited 30 days. They were happy to quote policy, not stated in the same section as the 100 day guarantee that there is a 30 day breaking in period that I needed to go through before I could return.
Does it seem likely that I'll make my wife suffer through 30 days of back pain in case it stops after a month???
See their very own reply below for the kind of "service" you can expect from them.
October 27, 2025
Unprompted review
Reply from Emma Sleep Canada
Hi Chris,
Thank you for reaching out to Emma Sleep.
We truly appreciate your honest feedback. While we’re sorry to hear that your experience with our services didn’t meet your expectations, please know that we take your opinion seriously.
We understand the situation you’re experiencing and apologize for any confusion. Our night trial returns do have specific requirements, which are outlined on our 100-Night Trial page, Terms and Conditions, Returns & Refunds, and FAQs. We sincerely apologize for any inconvenience this may have caused.
Please don’t hesitate to reach out, we’d be happy to explore a solution that works best for you as quickly as possible.
Sleep Happy!
Emma Sleep Support Team
It's very confortable
October 20, 2025
Reply from Emma Sleep Canada
Hello, Josée.
Thank you for shopping with Emma Sleep Canada.
We appreciate you taking the time to provide feedback on your experience. We are happy to hear that you are enjoying our products. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
Customer service is poor
Customer service is poor. They provide no information as to delivery date estimated. After 10 days, after many attempts, I still have not received a delivery date. When contacting I'm told it has been shipped. After tracking it shows not even picked up by delivery company. I have requested cancelation 3 times, now they are telling me I can't cancel and must return to get refund. No indication if signature required or what day it will arrive and I am not willing to sit and wait any longer for it to show up at my door. This is their problem and a little customer support would have gone a long way.
September 25, 2025
Unprompted review
Reply from Emma Sleep Canada
Hello, Carolyn.
Thank you for reaching out to Emma Canada.
We truly appreciate your honest feedback. While we understand that your experience wasn’t as smooth as expected, please know that we take your concerns seriously and are always working to improve.
We’ve confirmed that your order was delivered and that you've decided to keep it. If there's anything else we can do to support you or if you have any further questions, please don’t hesitate to reach out.
Sleep Happy!
Reply from Emma Sleep Canada
Hello, Paula.
Thank you for shopping with Emma Sleep Canada.
We appreciate you taking the time to provide feedback on your experience. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
It's just simply a great bed for a…
It's just simply a great bed for a great price. The support is great. The comfort is great. Great all around
September 6, 2025
Reply from Emma Sleep Canada
Hello, Paul.
Thank you for shopping with Emma Sleep Canada.
We appreciate you taking the time to provide feedback on your experience. We are happy to hear that you are loving our products. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
Quality is top shelf, but pretty firm mattress
Everything about the mattress and delivery was and is great. Mattress firmer than I may like. Still evaluating!!
September 9, 2025
Reply from Emma Sleep Canada
Hello, Clarke.
Thank you so much for writing this review.
We appreciate you taking the time to provide feedback on your experience. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
SUPER ‼️Thank👍
September 9, 2025
Reply from Emma Sleep Canada
Hello, Pierre.
Thank you for shopping with Emma Sleep Canada.
We appreciate you taking the time to provide feedback on your experience. We are happy to hear that you are loving our products. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
Super confortable et super service à la…
Super confortable et super service à la clientèle
September 9, 2025
Reply from Emma Sleep Canada
Hello, Amelie.
Thank you for shopping with Emma Sleep Canada.
We appreciate you taking the time to provide feedback on your experience. We are happy to hear that you are loving our products. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.