Lovely products as always but huge problems on delivery. You were all so helpful. Parcel luckily handed into post office 5 miles away and a person was in collecting newspaper who recognise name a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just love collecting Emma Bridgewater Pottery for myself, family and friends. Especially love grabbing a bargain or two at end of season sales and putting them away for presents 🎁. Keep up the goo... See more
Company replied
As always products were superb quality and value for money. Extremely well packaged, which is a good job because box looked like Evri had played football with it! Thankfully pottery items inside survi... See more
Company replied
The products were in time and well packaged as usual and perfect gifts. The major gripe I have is the delivery instructions weren’t followed by the courier who threw the package on the floor outside t... See more
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Company details
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
83K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Emma Bridgewater
Good afternoon Hilary,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Good job
It arrived very soon, no Part was broken.
Good quality; even the "second choice" items are barely distinguishable.
June 19, 2026
Reply from Emma Bridgewater
Good afternoon Gabriele,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Emma,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Alison,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
A larger mug sought !
The half pint size looked like a large mug but turned out to be the "dinkie" size. Now I cannot find a LARGE mug (at least not in the sale). Can you pls supply me a LARGE mug but not at the full price. Neutral design of any kind. Thank you. 07375 846242
June 25, 2026
Reply from Emma Bridgewater
Good afternoon John,
Thank you for taking the time to leave a review. We are very sorry to learn that you are disappointed by your recent experience.
If you could kindly complete the Contact Us form on our website, a member of our Customer Services team will be more than happy to assist you further with this matter.
We do apologise for the disappointment that this has caused and hope to resolve this for you shortly.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Leroy,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Alison,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Easy online ordering and arrived very…
Easy online ordering and arrived very quickly beautiful ceramics and professionally packed. Extremely happy!
Thank you Emma Bridgewater...
June 26, 2026
Reply from Emma Bridgewater
Good afternoon Derek,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
What’s not to love?
Easy online ordering for great quality merchandise; quick delivery too - what’s not to love?
June 19, 2026
Reply from Emma Bridgewater
Good afternoon,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Great experience
Packaged very well and arrived very quickly. No problems and in fact was very impressed.
June 19, 2026
Reply from Emma Bridgewater
Good afternoon Kate,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Efficiency throughout ,recommended.
June 18, 2026
Reply from Emma Bridgewater
Good afternoon Pam,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
I haven't received the order
I haven't received the order
Why a company like yourselves use Evri i will.never understand
The company is atrocious
June 26, 2026
Great product
Great product, just love all the designs. Easy to use website and very quick delivery
June 25, 2026
Reply from Emma Bridgewater
Good afternoon Lynn,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Terrible Evri couriets
I didn’t receive the product from your lousy Evri couriers. They sent me multiple messages about wrong addresses and other bunkham.
I love E B stuff but will not buy from them till they sort their delivery service out. I ended up with a full EB refund but that wasn’t my plan!
June 25, 2026
A very good dog bowl that our daughter…
A very good dog bowl that our daughter appreciated for their new puppy.
June 25, 2026
Reply from Emma Bridgewater
Good afternoon Andrew,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
EVERYTHING WAS EXELLENT👏💯
June 19, 2026
Reply from Emma Bridgewater
Good afternoon,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Lynda,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Beautiful little cup .Great service
Beautiful little cup .Great service , prompt delivery.
June 25, 2026
Reply from Emma Bridgewater
Good afternoon Fiona,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Excellent value
Excellent value, delivery was fast and well packaged. Quality is perfect :)
June 24, 2026
Reply from Emma Bridgewater
Good afternoon June,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
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