Emmajohnlondon Reviews 13

They’re lucky to get one star!! Thought I was ordering a beautiful summer dress but definitely not the case! The material looked soft and flowing but it’s absolutely dreadful and the quality of the needlework is also dreadful!
The company has been in touch but won’t refund my money and now they’re completely ignoring me!!
Took nearly four weeks to arrive but another expensive lesson ordering from these companies!

Do not order from this site. Firstly, they pretend to be in London but they are actually in China. I order a leather bag but when it arrived it was synthetic/plastic and cheap and nasty. Also the shoes I purchased were not the style I ordered. I emailed immediately to complain. They replied with the following
‘I would really like the opportunity to make this right for you. I would be happy to arrange brand new replacement items in improved and better quality, and I would only kindly ask for a small shipping contribution of €5-€10’
I have responded saying that I was not prepared to spend more money and I do not believe the replacements will match the advertised products. I have asked to return the items and requested a refund. Sadly I don’t believe they will do this but i hope to be proved wrong.

Awful delivery time scale!

I bought a pair of shoes on 20th April, delivery 4-10 days - we are on 7th May and still no sign of them! Emailed on numerous occasions, even before shoes were dispatched asking to cancel, my request has been ignored 😮 I’ve asked for return details as they will now arrive way to late for why I needed them, I have been ignored - BUY FROM THESE AT YOUR PERIL

I ordered a pale blue drill dress with jumper over the top, when the goods came it was nothing like the picture and very cheap material.

I have been emailing now for quite some time with no resolution for me returning goods. I have continually asked for a return label to be be asked to upload photos, then offered a replacement but need to pay a shipping fee.

I don’t want a replacement I only want a refund.

Please be careful with this site.

Emma and John please respect your customers and do not drag out a refund! Just give customers a refund when goods are not to their liking!!

AVOID AVOID AVOID - don’t buy from this site. Not as pictures , cheap , awful quality and they won’t accept returns - offer you money off to keep it but they don’t refund anything I spent £30 and haven’t received a penny back after 2 months. They have stopped replying to my emails - scam shop that should be taken off internet.

From the Instagram site with two people looking like Emma and John in a store in London and the lovely marketing it’s easy to be fooled and you will be hooked to order as was I. On the positive the item arrived and the communication on tracking was ok. However, what arrived was a cheap and tacky. Probably cost 50 pence to make. It’s an on line shop from China. Don’t do it.

Do Not Be Tempted. Don’t do it. The rubbish they sent me was totally wrong. Material sub standard, wrong sizing, 7 emails to customer service I was offered a token refund not all the money back. The photos look great the reality is not.

Ordered a bag weeks ago and still has not arrived. I have emailed twice to enquire and been sent an email saying it is on the way but nothing. I believe this is a scam company. I’ve asked for a refund but I’ve just received an email saying the bag has been dispatched and should be with me in 7-10 days. Avoid at all costs.

DO NOT BUY FROM THIS WEBSITE
WHAT YOU ORDER IS NOT WHAT YOU GET.. ITS CHEAP CRAP FROM CHINA NOTHING LIKE THE ITEM YOU IRDER AND THE SIZING IS WAY OFF.WHEN YOU TRY TO RETURN IT THEY DONT WANT TO KNOW.
BIG SCAM DO NOT BUY ANYTHING

Cheap unsafe fabric. I wouldn’t wear as fabric is the worst I’ve have purchased.
Return costs to China can be up to £40 for a £30 dress.
Not worth ordering from.

They email to say they don't have the product after I ordered it 8th April 2026.
On the 16th they offered me to choose a similar item I said no, I'd like a refund.

Still no refund today 28th April 2026
All they do is say "

We are truly sorry for the frustration and concern this situation has caused.

We completely understand how upsetting this must feel, and we sincerely apologise for the experience you are having.

Please rest assured that your case has been escalated and is being actively reviewed by the relevant team. As soon as we receive any update, we will inform you immediately and guide you on the next steps.

We truly appreciate your patience and understanding while we work to resolve this for you.

HOW LONG DOES IT TAKE TO GIVE ME MY MONEY BACK!!!!!!!!

UPDATE May 3rd
Got an email saying, item now back in stock and sending to me!!!!!
...and, STILL I wait...

This is a China company. Website leads you to believe it is a little boutique in London. My huge mistake not researching properly before ordering . Only customer service is an email which they take days to reply too, then fob you off.
I tried to cancel my order literally minutes after ordering - they replied days later saying it had already been processed and couldn’t stop it.
They then went into say I could return it when it arrives but at my full cost - to China!

Still not had the item even though the original order was days ago and only just had a processed order email through. ( so clearly hadn’t already processed it as claimed) item still not arrived.
Avoid at all costs.