emmamason.com Reviews 366

Samantha helped me order exactly what I wanted, confirmed everything with me by repeating just what was ordered, Worked with me on a better delivery date and responded to any of my questions precisely and with conviction.

Fionna was super sweet and helpful and answered all my questions thoroughly! Can't wait until we get our furniture!

Amazing service!! Sean was great!

Cindy, provided excellent customer service support during my order. I selected the wrong delivery service for my purchase and she help me to select the correct delivery option. She walked me through the process
Until it was completed. Cindy, support during this transaction was outstanding.

Sydney, was wonderful to work with. She answered my questions, was very knowledgable, and nice to work with. I was asking for a few changes in my order, and she was able to take care of all. Sydney is a superb employee.

The service was excellent from Samantha. I really felt as though I received a lot of value for what I paid. This is the type of company you tell your friends and family about.

Cindy the Chat Rep was one of the best, pure CUSTOMER SERVICE. She gave straight intelligent answers, non of the repetitive canned answers you normally get. She was patient & I never felt like she was rushing our conversation to end it. I wish every inquiry I have with an agent was always as pleasant & most importantly that I got everything answered promptly, without having to repeat myself. I felt so satisfied, that I placed my order today, now let’s hope I’m as satisfied with the premium white glove delivery service & of course with the furniture I purchased. Great Experience so far!

Fast, excellent service from Sean. Very helpful in quickly completing my first transaction with Emma Mason. Thank You, Sean!

I was going to place my first order but needed to measure the space. Within minutes I received multiple texts, emails, calls and voicemails from the sales team which was so unnecessarily aggressive. I will never purchase from this company now.

Accidentally ordered the wrong item on a Sunday and needed to cancel the order and order the correct piece. Was able to contact rep Ariana and she was able to resolve this quickly and accurately. We are happy with the outstanding service she provided representing Emma Mason.

I was able to purchase Bassett ottomans for less than what was quoted to me at the Bassett store. Ordering was easy via chat and Sydney was very helpful in finding the fabric choices I wanted.

I wish I could score them negative. They are not clear with their policy. Their policy says they could disassemble and assemble for a fee. I got a king bed from them, which was $1800 the headboard is massive and needs to be disassemble they are charging me $1200 for that. Does it make sense. Their delivery guys didn't have clue how to take it upstairs, was a complete mess dealing with these. They couldn't even provide instructions so i could do it myself. Stay away with this fraud company.

Samantha made the buying experience very easy I would recommend her services to anyone

I dealt with Samantha who was awesome! I placed an order on Saturday and sent an email on Monday asking if I couldn't add to the original order. I was informed that was not a problem. When two additional items were added to my order it became apparent that the price had increased by 30%. When I expressed my concern, Samantha immediately supported my concern and was able to work with the sales team to bring down the new price close to the sales price displayed over the weekend. I was ecstatic and was able to finish my order. Thank you Sanantha!

Both Greg and Cindy were fantastic in getting my questions answered so we could order our furniture. Super responsive and resolved my needs very quickly. Super impressed and happy customer. Would buy again.

7/23/25 Updated Post: well, our couches were delivered today 1 they are perfect 2. The delivery drivers were exceptional. I absolutely love the tracking map they sent me this morning so I knew exactly what time they were going to arrive3 we called our sales representative Samantha to thank her as we were originally told 4 to 6 weeks for delivery and we got our couches in just over three weeks. I would not hesitate to recommend Samantha at Emma Mason to any of our friends and family if they’re looking to purchase fine furniture at the best price on the web.

Origional Post 6/30/25: Samantha was a pleasure to deal with. We are anxiously awaiting the delivery of our furniture and feel confident that we are getting the best price and Service.
UPDATEG 7/23/25

I began my search for answers and was fortunate enough to have gotten Cindy to Chat with about the furniture. She answered all my questions and was so courteous. Due to her being off today, she left my info with Greg to handle if I called back. He texted me before I had a chance to call him to finalize my order. Greg was super informational and extremely personable. Thank you both for your help!!!!!

Sean was very helpful in selecting and ordering the right bedroom furniture.

Shawn was great- encouraged and helped me to put order in. So far is good! We will see once I receive the bed.

Greg and Sean were very nice and professional! Extremely helpful and I’m very grateful for their time and excited for my purchase.