Emmers Equestrian Reviews 1,315

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its fast and efficient delivery service, with many orders arriving quickly and in perfect condition. People are also very satisfied with the quality of the products and the overall excellent service, highlighting the ease of the ordering process and the helpfulness of the staff. However, some customers experienced issues with delivery, specifically mentioning problems with DPD as a delivery service, leading to delays or non-delivery. A few people also reported minor product defects, such as a broken snap button on a jacket or a strange smell, and some noted discrepancies between the announced delivery date and the actual arrival time.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Product

Users describe positive interactions with product. Customers are very happy with the product, noting the... See more

Service

Clients share positive opinions on service, consistently highlighting its efficiency and speed. Many... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering online and... See more

Quality

People report positive experiences with quality. Customers consistently praise the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience with Emmers online service. Everything was smooth, quick, and very professional. Their support team responded promptly and clearly, and I got the help I needed without any del... See more

Company replied

Rated 5 out of 5 stars

I recently had my saddle checked by Emmers and Erreplus Saddles , and I couldn’t be happier with the service .They were incredibly helpful and professional. They took the time to really assess what my... See more

Company replied

Rated 5 out of 5 stars

Very quick delivery, many available sizes, made it very easy for me to find boots seeing as I have a weirdly proportioned foot. The boots came in Greta condition and fitted perfectly!

Company replied

Rated 5 out of 5 stars

The jacket was delivered fast! Samshield michaela jacket seems to be warm and great with wet and cold weather. The only thing is, that one of the hood snap buttons broke, while trying to open the... See more

Company replied


Company details

  1. Equestrian Store
  2. Clothing Store
  3. Saddlery
  4. Tack Shop

About Emmers Equestrian

Written by the company

Emmers Equestrian can be described as equestrian heaven for horse riders worldwide since 1983.
Their 3 stores and online shop are equipped with the largest stock in equestrian luxury brands, a customer-friendly service and the most professional support.
Other customers say: “Emmers can be described as a must-visit theme park for equestrians... Like when you tour the Paris region, the Eiffel tower is on the itinerary, just like Disneyland."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Flawless transaction

The shop impresses with a wide selection of goods at affordable prices.

The purchase process is quick and seamless.

December 16, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your review! We appreciate your trust and are glad you had a smooth experience.

Senna - Emmers Equestrian

Rated 3 out of 5 stars

The order you have to do is to high.

It’ s not fair that now you have to buy for €149 in straid of €49 and that is not fair.

December 17, 2025
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Reply from Emmers Equestrian

Thank you for your feedback. We understand that the increase in the minimum order amount for free shipping can be disappointing. Due to rising costs for transportation, packaging, and logistics, we have unfortunately had to adjust this threshold in order to continue providing the quality and service our customers expect.

We appreciate your opinion and thank you for taking the time to share your feedback with us.
We hope to be of service to you again next time and wish you a pleasant day.

Kind regards,
Nina - Team Emmers Equestrian

Rated 5 out of 5 stars

this is my go to store for all my…

this is my go to store for all my equestrian needs, whether i was in europe or at home where i shop online.
delivery is fast too👍🏼

December 10, 2025
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Reply from Emmers Equestrian

Thank you so much for your kind review! We’re happy to hear that Emmers Equestrian is your go-to store, both online and in-store. Great to know that you’re satisfied with our fast delivery as well!

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Very polite

Very polite. Ordered to Norway. Fast delivery.

December 6, 2025
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Reply from Emmers Equestrian

Thank you for your kind feedback! We’re glad to hear that you appreciated our service and that your order to Norway arrived quickly. We hope to welcome you again soon.

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Just good everything!)

December 4, 2025
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Reply from Emmers Equestrian

Thank you for your nice review! We’re happy to hear that everything was good. Hope to see you again soon.

Senna - Emmers Equestrian

Rated 5 out of 5 stars

👌🏻👌🏻👌🏻👌🏻

Always love shopping at emmers. Online and in store, always amazing service

December 6, 2025
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Reply from Emmers Equestrian

Thank you so much for your lovely review! We truly appreciate your continued support and are delighted to hear that you always experience amazing service, both online and in store.

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Fast delivery

Fast delivery, product as ordered.

December 1, 2025
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Reply from Emmers Equestrian

Thank you for your review! We’re glad to hear that the delivery was fast and that the product arrived exactly as ordered.

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect and delivering was very quick to Germany

November 30, 2025
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Reply from Emmers Equestrian

Thank you for your great review! We’re happy to hear that everything was perfect and that your order was delivered very quickly to Germany.

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Amazing help very easy very good…

Amazing help very easy very good website too

November 28, 2025
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Reply from Emmers Equestrian

Thank you for your kind review! We’re glad to hear that you found our help amazing and that our website was easy to use.

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Nice website

Nice website, fast delivery!!

November 29, 2025
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Reply from Emmers Equestrian

Thank you for your nice review! We’re happy to hear that you like our website and that the delivery was fast.

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Perfect

Perfect. Fast and efficient. Thank uou

December 1, 2025
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Reply from Emmers Equestrian

Thank you for your review! We’re glad to hear that everything went perfectly and that our service was fast and efficient. Thank you!

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Correct delivery and fine advice of the…

Correct delivery and fine advice of the employee Ilke at Temse

November 30, 2025
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Reply from Emmers Equestrian

Thank you for your review! We’re glad to hear that the delivery was correct and that you received good advice from our employee Ilke in Temse. We’ll be sure to pass on your kind words.

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Super fast delivery!

November 30, 2025
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Reply from Emmers Equestrian

Thank you for your review! We’re happy to hear that the delivery was super fast.

Senna - Emmers Equestrian

Rated 3 out of 5 stars

The package has not arrived yet

The package has not arrived yet. DPD fails to deliver. Please use another delivery service, because it reflects poorly on your business.

December 7, 2025
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Reply from Emmers Equestrian

Good afternoon,

Thank you for your feedback, and our sincere apologies for the delay.

Due to the exceptional Black Friday rush and the busy holiday season, some orders unfortunately experienced a longer processing time before leaving our warehouse. We fully understand how inconvenient this is, and we are very sorry for the impact it has had on your delivery.

At the same time, shipping carriers such as DPD are also dealing with unusually high volumes during this period, which can lead to additional delays in transit. We apologise for this as well, even though it is outside our direct control.

We can see that your parcel is currently out for delivery today, and we truly hope you will receive it very soon. We also hope you will enjoy your purchases once they arrive.

If you need any further assistance, please feel free to contact our customer service team on hello@emmers.eu or +32 11 664 773 we are here to help.

Kind regards,
Nina - Emmers Equestrian

Rated 5 out of 5 stars

Perfect perfect

November 27, 2025
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Reply from Emmers Equestrian

Thank you for your review! We’re happy to hear that everything was perfect.

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Good website

Good website, very nice products, good service, in time delivery

November 28, 2025
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Reply from Emmers Equestrian

Thank you for your kind review! We’re glad to hear that you’re happy with our website, the products, the service, and the on-time delivery.

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Great service

Great service. Quick delivery

November 24, 2025
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Reply from Emmers Equestrian

Thank you for your review! We’re happy to hear that you experienced great service and quick delivery.

Senna - Emmers Equestrian

Rated 5 out of 5 stars

perfect

perfect, easy and quick @home

November 21, 2025
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Reply from Emmers Equestrian

Thank you so much for your review! Great to hear everything was perfect, easy and quick right at home. We really appreciate it!
Senna - Emmers Equestrian

Rated 5 out of 5 stars

Top Shop any time again

Very good shop

November 22, 2025
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Reply from Emmers Equestrian

Thank you for your kind words! Wonderful to hear you had such a good experience with our shop. You're always welcome back anytime.
Senna - Emmers Equestrian

Rated 5 out of 5 stars

Great experience from online shop until…

Great experience from online shop until arrival super quick thank you

November 22, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you so much for your lovely feedback! Wonderful to hear that your experience from ordering online to the quick arrival was so positive. We really appreciate it!
Senna - Emmers Equestrian

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