Everything was well wrapped and it been easy to assemble it. The frame is huge and thick, the chain is robust... it's an heavy bike, but it's ment to last. This bike is MASSIVE, being 5'7" I'm glad n... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Salesperson: Xavier He gave me excellent experience on my purchase process. I have great test driving experience on two scooters- Nok and monster S. Both of them have an excellent appearance and perf... See more
Company replied
the whole process was very east, emails were responded to in reasonable time, parts were easily available, reasonably priced. Aiden was great help. it took a little longer to arrive but I think that... See more
Company replied
I bought this bike and I’m absolutely happy with it! 🚲✨ It rides very smoothly, is easy to handle, and the seat is comfortable even on longer rides. The gears shift effortlessly, the brakes are re... See more
Company replied
Company details
- #4 of 5 best companies in Bicycle Store
Written by the company
EMMO is a Canadian e-bike brand focused on helping riders across Canada find practical, enjoyable electric mobility solutions for commuting, recreation, and everyday use. Our lineup includes a wide range of electric bikes, from urban commuter models to fat tire and motorcycle-style options, designed to suit different riding preferences and lifestyles. Through our retail stores and dealer network, we support customers with product guidance, service, and after-sales assistance before and after purchase. Our goal is to make the buying process clearer and the ownership experience smoother, whether a customer is purchasing their first e-bike or looking for a model better suited to their needs. At EMMO, we place strong value on customer support, accessibility, and long-term service. We understand that choosing an e-bike is an important decision, so we aim to provide clear information, dependable warranty support, and responsive assistance throughout the ownership journey. We serve a wide range of riders, including commuters, leisure riders, and customers looking for an alternative way to get around. As a Canadian brand, we are committed to improving the e-bike experience through practical product selection, local support, and an established network that helps customers ride with greater confidence. We welcome customer feedback and believe reviews play an important role in helping us improve and helping future riders make informed decisions.
Contact info
438 Spadina Avenue Unit #2, M5T 2G8, Toronto, Canada
- 1-888-510-3666
- sales@emmo.ca
- emmo.ca
4.5
Excellent
493 reviews
Replied to 70% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
EMMO Monta
Once connected by phone the ordering, payment and delivery schedule process was facilitated by EMMO staff (Christie). The shipment was received reasonably quickly and in good order.
January 7, 2026
Reply from Emmo Electric Bikes Canada
Dear A Fralick,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Fast and easy transaction knowledgeable…
Fast and easy transaction knowledgeable fair priced i will use them again for my bike needs 👍😊
January 8, 2026
Reply from Emmo Electric Bikes Canada
Dear Mike,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
I have a very good experience on their…
I have a very good experience with the staff Xavier on their service and product. They have a cell phone holder can mount on the mirror which is perfectly fit for my bike and I have looked for it for a long time.
Moreover, they have many models for choosing, you definitely can find one you like no matter it is motorcycle style, scooter style or bicycle style.
Highly recommended you to come and take a look. They even offer test ride as well!!!!!
January 8, 2026
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Anirudh,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Ewild Pro great bike & great service
Ever since I purchased the Ewild Pro from EMMO I have been using it daily. The e-bike is such good performance that let me travelling and transferring whenever I need. especially, winter time. Their repair team is also very helpful. Fafa and Tom are such great helpers and friendly. I recommmed. You come to them if you need repair.
December 16, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Rachael,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Not Happy
They took my order and but gave me a GPS Tracker and I wanted the Large square display Not a Tracker, and they said it would ONLY cost me with tax $113.00, Now they tell me a different price, So I have found a different company to order from so just STOP the order and put my money BACK IN MY ACCOUNT.I got the fast bike 82 Volts but now you are telling me it will cost MORE than they told me. I AM DONE,PUT MONEY BACK IN MY ACCOUNT.
December 14, 2025
Reply from Emmo Electric Bikes Canada
Dear Ray,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
very happy customer
the whole process was very east, emails were responded to in reasonable time, parts were easily available, reasonably priced. Aiden was great help. it took a little longer to arrive but I think that is normal as all my deliveries are delayed. over all I am very happy and more important is my son will be ecstatic that his bike will look new again. he absolutely loves his merona.
December 3, 2025
Reply from Emmo Electric Bikes Canada
Dear Scott,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Reply from Emmo Electric Bikes Canada
Dear Ryan,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Great experience great help with…
Great experience great help with getting my new bike 10/10 overall fafa
December 8, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Even,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Reply from Emmo Electric Bikes Canada
Dear Dan,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Great Bike
Emmo Monster is so much fun, great handling and speed. Love it! Delivery was great also
November 27, 2025
Reply from Emmo Electric Bikes Canada
Dear Milan,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
I got very good experience in EMMO…
I got very good experience in EMMO VAUGHAN, I have test ride and the staff Xavier provided me a detailed information on my experience. I like this store and the service.
The bike is very good, it is fully functional with taillights and headlights and even I can use the low beam and high beam. I love it very much.
November 24, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Pradeep,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
We came by the store to check out the…
We came by the store to check out the bike, a lot of options for ebikes, and Jackson is our sales man with the EWILD DUAL purchase
November 24, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Williams,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Fafa and Tom were awesome!
November 21, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Allison,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Jackson was really good at hus job
Jackson was ok but kinda forceful
November 19, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Shishir,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
Reply from Emmo Electric Bikes Canada
Dear Ryugen,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Tom is very helpful
November 18, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Raymund,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
I visited this electric bike shop…
I visited this electric bike shop recently and it was okay. The staff were friendly and let me test a couple of bikes, which was nice. Some of the bikes felt a bit expensive, but quality seemed decent. Overall, it was a decent place to check out.
November 6, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Jarrett,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
Delivery wait wasn't long
Delivery wait wasn't long. And the products that I had ordered was exactly what I wanted and worked good on my ebike. The people were nice and friendly and put me in the right direction of the ebike parts I was looking for. Thank you so much.
November 8, 2025
Reply from Emmo Electric Bikes Canada
Dear Amanda,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Honestly
Delivery saw the bike damaged in the crate. I assume from having to decrate the bike to upgrade the battery.Chips out of the paint on the tank. Damaged pedal, fender speedometer etc. CS dept was great for rectifying the issues however for almost 5g cost, was let down it came in that state. Rating is based more on CS then the issues.
November 6, 2025
Reply from Emmo Electric Bikes Canada
Dear Jeff,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
Emmo Mississauga is a professional…
Emmo Mississauga is a professional ebike store Jackson helped me with my purchase he is very pro! He even gave me a phone holder free.
November 3, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Vincent,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
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