Emoov Reviews 3,066

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the excellent service and efficient process, often highlighting the significant cost savings compared to traditional estate agents. The website is frequently described as easy to use and straightforward, allowing for quick property listings and direct communication with potential buyers. Reviewers appreciate the control they have over their listings and the responsiveness of the staff, who are often noted for being helpful and knowledgeable. However, some people encountered issues with the website, particularly with photo uploads and the process for buyers to access property details, which they found cumbersome. A few other people also felt that the platform's design was not as effective as it should be, leading to frustration for potential buyers.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many describing it as fantastic, excellent, and... See more

Website

Users describe positive interactions with the website, finding it clear, pleasant, and easy to use for... See more

User experience

Consumers find the user experience to be positive, with many reviewers describing the process as easy,... See more

Price

Reviewers mention positive feedback about price, consistently highlighting significant cost savings compared... See more

Staff

Clients share positive opinions on staff, frequently describing them as friendly, patient, and informative.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What's not to like? Top rate service at a fraction of the price for a high street estate agent. Excellent portal where you are in control and can correspond with potential buyers directly. Wouldn't he... See more

Company replied

Rated 5 out of 5 stars

Very simple procedure. Jessica, ultra efficient, sent a valuation and I liaised with her for a couple of days, then my property went live on Rightmove - a Thursday. I had an offer two hours after t... See more

Company replied

Rated 5 out of 5 stars

This is the second time we have used emoov to sell a property and would highly recommend,we will be on the move again soon and guess who we will be using.We have used both sales options ie the diy opt... See more

Rated 5 out of 5 stars

You pay a price, no hassle, advertising in your control (we paid extra for R-move), not pestered to give reviews etc. excellent value, only problem, need more people to know how much better 'cheaper'... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Agents

Written by the company

Emoov is a trusted name in the property market with decades of experience in online sales and lettings. As one of the UK’s leading online estate agents, we combine expertise with modern technology to make selling or letting your home simpler, faster, and more cost-effective. Our family-run business is built on a commitment to friendly, reliable customer service, giving vendors and landlords complete peace of mind when navigating the property market. Our easy-to-use online platform allows clients to take full control of their property listings. You can upload high-quality photographs, add detailed property descriptions, and update your listing at any time to attract the right buyers or tenants. Emoov’s service is designed to remove the stress and hassle from selling or renting, while still giving you the flexibility to manage your property in a way that suits your needs. We also provide a wide range of optional features to support every stage of the journey, from professional photography and floorplans to marketing extras that help your property stand out on leading property portals. Whether you’re a homeowner selling your property or a landlord letting a rental, Emoov offers everything you need to achieve the best results. Our dedicated team of property experts is always just a phone call or email away. With professional guidance, transparent communication, and proven experience, Emoov ensures you feel confident and supported throughout the entire process. Discover how Emoov’s innovative online estate agency can help you sell your home or let your property with ease today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Excellent service

I had my land for sale for three days, the service so far has been 100%, all follow-up’s done in a speedy manner, thank you Emo.

February 27, 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi Pamela,
Thank you so much for your excellent review! We're thrilled to hear that you had a great experience with us. Your feedback means the world to our team and motivates us to continue providing excellent service. If you ever need anything in the future, please don’t hesitate to reach out.
Best regards,
Nick

Rated 5 out of 5 stars

Sold out house with no issues (on a…

Sold out house with no issues (on a second round of viewings within 2 weeks from listing)
We did all our photos and videos, floorplan, description and viewings, I loved that I had complete control of the entire process.
Emoov listed it online and completed Memorandum of Sale. If you don't mind doing things on your own and want to be in control I would highly recommend them!

February 25, 2025
Emoov logo

Reply from Emoov

Hi Vladimir,
Thank you so much for your excellent review! We're thrilled to hear that you had a great experience with us. Your feedback means the world to our team and motivates us to continue providing excellent service. If you ever need anything in the future, please don’t hesitate to reach out.
Best regards,
Nick

Rated 5 out of 5 stars

Myself and my family could not be…

Myself and my family could not be happier with our experience from start to finish Sophie has been so professional and nothing is too much hassle answers every email promptly
This is my first time renting and was nervous as what to expect
I am now in a beautiful home I feel safe and secure knowing they are only a phone call / email away

February 14, 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi Angela,
Thank you so much for your excellent review! We're thrilled to hear that you had a great experience with us. Your feedback means the world to our team and motivates us to continue providing excellent service. If you ever need anything in the future, please don’t hesitate to reach out.
Best regards,
Nick

Rated 5 out of 5 stars

Fantastic service + Incredible value + stay in control

Fantastic service. Superb professional support whenever needed, but also the freedom to arrange viewings and have control myself. This is the ONLY company to use. Forget purple b or others I tried them all. Emoov are fabulous, top marks in every way, and incredible value. Emoov got my house sold fast where 2 others failed. And Emoov gave me freedom and support to achieve the price I wanted, make the sale happen, and progress it all exactly as I wanted.

February 3, 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi Ms Kerby,
Thank you so much for your excellent review! We're thrilled to hear that you had a great experience with us. Your feedback means the world to our team and motivates us to continue providing excellent service. If you ever need anything in the future, please don’t hesitate to reach out.
Best regards,
Nick

Rated 5 out of 5 stars

Having the time to take the DIY route…

Having the time to take the DIY route to advertise my house for sale I chose Emoov £295 package. I took the photos, drew a basic floor plan, uploaded a short video, wrote a simple description, decided on the price, Emoov checked my ID, published my ad on all the platforms including Rightmove, I received viewing requests on the system, arranged the viewings, received and negotiated and accepted an offer using the message tool, uploaded solicitors details and received the memorandum of sale. All that took less than a week! I used the online chat to communicate with the Emoov staff who were very efficient. This worked a treat for me.

January 24, 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi Dominique,
Thank you so much for your excellent review! We're thrilled to hear that you had a great experience with us. Your feedback means the world to our team and motivates us to continue providing excellent service. If you ever need anything in the future, please don’t hesitate to reach out.
Best regards,
Nick

Rated 5 out of 5 stars

Great service and I saved thousands in…

Great service and I saved thousands in agent fees.

I will use this next time.

October 1, 2024
Unprompted review
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Reply from Emoov

Hi Rick,
Thanks very much for leaving a 5 star review! Fantastic to hear you received great service.
All the best,
Jacob

Rated 5 out of 5 stars

Great simple estate agents

I wanted an estate agent that basically just got me on the property websites and these were ideal. They didn't push me sell to anyone in particular or in a rushed timeframe which other agents in my experience have.

Polite and helpful and dealt with any minor snags or questions quickly. If you do use them then make the effort to communicate and ask questions of them don't expect them to pick up on everything or the website to
be totally smooth. For the price I was actually surprised how good they were.

Produced the memorandum of sale otherwise I did everything which is fine with me, bought the cheapest package. So I'd fully recommend them as efficient advertiser's for sellers happy to take the DIY approach.

October 10, 2024
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Reply from Emoov

Hi Rose,
Thank you very much for leaving a 5 star review! Great to hear you were pleased with the quality of our service despite the low price.
All the best,
Jacob

Rated 5 out of 5 stars

Quick, easy and affective

Very quick, very easy and online in minutes!
I had a couple of little glitches during the process of listing my home, but Sophie helped out and looked after me until everything was finished (no bouncing between different people)
Sophie was always polite, quick to the replies and didn't waste my time at all - definitely went above and beyond.
Same day my advert has gone live and I'm already getting viewing requests.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Recently signed up to Emoov for the…

Recently signed up to Emoov for the best deal to get us on the market, nothing has been too much trouble. Jacob and Sophie have been very helpful indeed, which is just as well as we are not too tech savy

It is great to be in full control of your advert. We are also dealing with potential buyers directly, so we know exactly where we are at all times

We fully recommend Emoov, it will be your best move !!!

August 19, 2024
Unprompted review
Emoov logo

Reply from Emoov

Hi Jimarilo,
Thank you for leaving a 5 star review! Great to hear Sophie and I have been able to guide you through the process.
All the best,
Jacob

Rated 5 out of 5 stars

House Sale

I used Emoov to carry out checks on the buyers of my property.

Emoov acted swiftly, were easy to deal with, professional and their service is fantastic value for money.

I will use them again the future; thoroughly recommend!

September 20, 2024
Unprompted review
Emoov logo

Reply from Emoov

Hi Mike,
Thank you very much for the 5 star review! Fantastic to hear you will use us again in the future. We're looking forward to it!
All the best,
Jacob

Rated 5 out of 5 stars

Low cost doesn't mean low service

I decided to cut out the High Street estate agents and do most of the work myself, taking photographs, creating floor plans and listing details. All I needed was a way to get the property on Rightmove and equivalent websites. I chose Griffin Property (now Emoov) due to being cost effective but also having some great feedback. I was a little wary but the experience from start to finish has been superb.

Communication and help though the stages has been phenomenal and responsive. If you're prepared to do a little work yourself it's a great way to market your property and save a lot of money.

April 30, 2024
Unprompted review
Emoov logo

Reply from Emoov

Hi Mo,
Thank you for leaving 5 star review! Great to hear your entire experience has been superb.
All the best,
Jacob

Rated 5 out of 5 stars

Super helpful, responsive and easy to work with

So impressed with the service I received from both Sophie and Sam. They were so helpful, responsive and made the entire process super quick and easy.

August 30, 2024
Unprompted review
Emoov logo

Reply from Emoov

Hi Chantelle,
Thank you for leaving us a 5 star review! Wonderful to hear you were impressed with the service from Sophie and Sam.
All the best,
Jacob

Rated 5 out of 5 stars

Emoov is an exceptional on line agent

Emoov have been brilliant such an easy way to sell a house , we took the photos ourself with mobile phone, uploaded and within a few hours we’re live on rightmove. You pay for the services you want, can’t fault Emoov at all .
We have no regrets with selling our property with Emoov, from marketing the property to sold, the team at Emoov have been excellent, responding out of hours , easy to contact on the phone, portal or email. Nick and Jacob have have been excellent and have advised us all the way , helped us whenever we asked. Chased people and always gave us feedback and communication with us was exceptional.
We complete next week and can’t recommend them enough .

August 15, 2024
Unprompted review
Emoov logo

Reply from Emoov

Hi Helen,
Thank you for taking the time to leave a 5 star review! Great to hear you are pleased with the service you received from start to finish.
Kind Regards,
Jacob

Rated 5 out of 5 stars

Griffin Property or Emoov 5 star Rating.

Griffin Property or Emoov, as its now called, are an extremely efficient, knowledgeable company. I would certainly use their excellent service again and would recommend them to anybody selling their property rather than use expensive high street agents.

August 7, 2024
Unprompted review
Emoov logo

Reply from Emoov

Hi Keith,
Thank you very much for your 5 star review! Glad to hear you found our service efficient and our team knowledgable. Looking forward to working with you again.
All the best,
Jacob

Rated 5 out of 5 stars

Overall great experience

Had a great experience dealing with Nick at Griffin (as a buyer). As agents they are fully remote but the process works well, they always answer the phone and were responsive and helpful throughout. Would definitely recommend using them!

July 18, 2024
Unprompted review
Emoov logo

Reply from Emoov

Hi Tom,
Thank you for leaving a 5 star review! Great to hear you found our service responsive and helpful.
All the best,
Nick

Rated 5 out of 5 stars

Jacob at Griffin property was very…

Jacob at Griffin property was very helpful. He answered all of my queries however big or small promptly.
I really liked being able to have contact with potential buyers through the messaging service rather than having to wait for an estate agent or solicitor to relay messages back and forth.

July 5, 2024
Emoov logo

Reply from Emoov

Hi Sarah,
Thank you very much for the 5 star review! Great to hear you were pleased with your experience using our service.
All the best,
Jacob

Rated 5 out of 5 stars

First class

First class. Excellent advice. Good price. Went the extra mile and rushed through a next day delivery despite being hours past the deadline.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

I have bought insurance from Mashroom…

I have bought insurance from Mashroom before.
Sunny talked me through various options, the benefits and risks of each and then ensured he could beat a comparable quote.
I was satisfied completely by his diligence and proceeded to buy the product immediately.

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

We have been so pleased with the…

We have been so pleased with the service we have received from Griffin. From start to finish, Jacob especially has been excellent. I can't fault him at all. So helpful whenever we have had an issue. Quick response time with emails and answering calls very quickly. We advertised one of our houses through Griffin and it sold very quickly.

April 1, 2024
Unprompted review
Emoov logo

Reply from Emoov

Hi Paul and Page,
Thank you very much for the 5 star review! It was a pleasure working with you to sell your property.
All the best,
Jacob

Rated 5 out of 5 stars

A very professional agent

A very professional agent. An excellent product recommendations. Excellent pre appointment feedback. Will recommend the company will use again for other properties.

April 2, 2024
Unprompted review

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