Emotional Pet Support LLC. Reviews 

605
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, efficiency, and the ease of the overall process, often highlighting the quick turnaround times for documentation. Many people appreciate the responsive staff and the user-friendly website, which makes obtaining necessary forms simple and stress-free. However, some people mentioned issues with customer service, citing inconsistencies from assigned therapists or difficulties with airlines not accepting the provided forms. A few other people also felt that their information was incorrect or experienced delays in receiving their housing letters.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and ease of use for obtaining... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as great, amazing, and... See more

Staff

Customers had positive experiences with staff, praising their professionalism and efficiency in handling... See more

Response time

Customers consistently note positive experiences with response times, with many receiving letters and... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting wonderful and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This group is great. I work from home and my mental health has benefited so much from having an ESA by my side and this is exactly who you want to go to in order to have your pet accredited. My landlo... See more

Company replied

Rated 5 out of 5 stars

This is my 2nd year using this valuable honest service for my 2 year old Shih Tzu. I have also used their support services for my daughters companion in college and my beloved pug who crossed the rai... See more

Company replied

Rated 5 out of 5 stars

My partner and I have a miniature poodle. He is the love of our lives, and we can’t do anything without him…it really would be far too stressful. He comes everywhere with us. My partner had all... See more

Company replied

Rated 5 out of 5 stars

There is a reason I keep coming back to this company. This year made my 4th time using the service. They have always been professional, and turned everything around pretty quickly. This year I had... See more

Company replied


Company details

  1. Pet Store
  2. Pharmacy

Written by the company

Emotional Pet Support makes getting an Emotional Support Animal letter fast and easy by allowing patients to register their pet dog or pet cat online.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

605 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(605)

74 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My go-to company for ESA’s for years!

I’ve been going through this company for years!! It’s easy and stress free to apply for anything you’re needing. They’re always quick to review my info and approve what’s needed!

August 28, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Hi Holly, thank you for being with us for so long and reviewing us! We're very grateful to always be helping you.

Rated 5 out of 5 stars

Easy renewal done.

Easy renewal done, received papers and ID card in a timely manner! Was a good experience! Thank you

August 28, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

We kindly appreciate the review, we always try to our best to give fast service. Please refer us to anyone you know who could use our help!

Rated 5 out of 5 stars

Top Notch; Highly Recommend

EmotionalPetSupport makes it possible to get the care that you need, while protecting your rights, privacy and integrity. I’ve used them for 4-5 years now and have recommended them to others as well. So grateful for this company and the service they provide.

August 15, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Very much appreciate the loyalty and renewal. We're glad we've been with you for so long!

Rated 5 out of 5 stars

Best

Best, outstanding and very amazing. Thank u

August 1, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Hi Marilyn, Thank you for being amazing and reviewing us!

Rated 5 out of 5 stars

I would definitely recommend this…

I would definitely recommend this company to all my pet friends and get them service. It was easy and fast. I was able to take my dog with me on my flight to miami to see my family

September 2, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thank you for recommending us to everyone! It really helps us help those who may struggle and need guidance with ESAs and PSDs.

Rated 5 out of 5 stars

Eps.

A++ Easy to work with very helpfull

August 20, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thank you for coming to us for your help and for the review!

Rated 5 out of 5 stars

Very quick and easy process

Very quick and easy process! I was able to get this less than 48hours and it was accepted by my apartment complex. Definitely recommend!

August 17, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Phyanna, thank you for taking the time to review us, it really helps us a lot and if you know anyone that needs our help, feel free to refer them to us!

Rated 5 out of 5 stars

Exactly what you're looking for

This group is great. I work from home and my mental health has benefited so much from having an ESA by my side and this is exactly who you want to go to in order to have your pet accredited. My landlord used PetScreening and they tried to get more information than they were legally allowed to and Emotional Pet Support helped me out and gave me the tools I needed to shut them down and not divulge personal information I didn't want to. Knowing they have your back when it comes to dealing with a big company meant the world. I wouldn't recommend anybody else!

August 1, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thank you for letting us guide you though this complex screening process, James! We're glad we can help!

Rated 5 out of 5 stars

Great and fast service

Great and fast service. I am a repeat patient. Great people.

August 11, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

We greatly appreciate the review, Clarissa, thank you!

Rated 5 out of 5 stars

Quick n Easy!

Very fast approval and shipping!

August 9, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thank you for reviewing us, Cathy, please recommend us to anyone you know that needs our help!

Rated 5 out of 5 stars

Fast reliable, and 100% legit

So happy with my outcome very professional highly recommend I have already started recommending friends and family so they could get the help they need with their furry friends. I got my housing letter within two hours had no problem with my landlord 10 out of 10 experience.

August 23, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Hi Melissa, thank you for reviewing us! We're glad you chose us to help you, we do our best to give fast, reliable service!

Rated 5 out of 5 stars

Quick and easy to get a one on one…

Quick and easy to get a one on one session with my provider to get the necessary forms filled out in order to have my pet be considered an ESA.

August 12, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thank you a lot, Alex! For letting us assist you in getting your pet to become an ESA officially! We're always here to help!!

Rated 1 out of 5 stars

I have been waiting for a housing…

I have been waiting for a housing letter since March. I emailed them to ask for a refund. They said they had no record of me. Scam

August 9, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Hi Rachel, Very sorry about this. We have asked you for a copy of your receipt, any data to use to find your record and assist you. This is standard protocol for all people, we can't do much on our end if we don't have any data or records on you.

We don't mean to disappoint you, it is very likely you bought from one of our competitors and have mistaken us for them, we're sorry about this.

Rated 5 out of 5 stars

Easy, Quick, Simple Process

Our lease renewal this year suddenly included a hefty pet rent clause despite our very large pet security deposit and no damage noted on our multiple annual inspections.

I spent several days reviewing various ESA companies. Many “took the money and ran.” Others were almost as expensive as the annual pet rent would have been. Quite a few obnoxiously upsold other services and required you to remember to unenroll before the automatic renewal the next year. One I almost chose asked detailed information about my meds, so I backed out and cleared my browser.

Emotional Pet Support used a licensed mental health professional in my state, gave helpful examples of what benefits my pets provide for me, they emailed the completed paperwork the same morning I had applied, and my lease renewal does not include monthly pet fees! No automatic renewals or annoying upsells. Very easy and pleasant experience!

July 7, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thanks for reviewing us, Deborah!! We're so glad to help you!!

Rated 5 out of 5 stars

They are the because of them I can have…

They are the because of them I can have my furr baby and she keeps me in check and I don’t I know what I would do with out her it is worth every penny thank you so much

July 22, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Hi Angela! Thank you for reviewing us!

Rated 5 out of 5 stars

Emotional Pet Support has always…

Emotional Pet Support has always provided me with an exceptional service experience. The processing of my requests have been completed timely and efficiently and that is why I keep coming back for all my emotional pet support needs.

June 30, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

We're glad you reviewed us, Gwen! Thank you!

Rated 5 out of 5 stars

When I received a letter from my HOA…

When I received a letter from my HOA stating my dog was out of compliance with their guidelines, I felt like they were targeting a member of my family, But with a click of my mouse, my anxiety was gone. Emotional pet support.com
Was quick, not too expensive, and very straightforward. Thanks to the team

June 9, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thank you for letting us help you out with that HOA compliance letter. We're here to just help out!

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