While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I bought one shirt from them back in June 2025, and without my knowledge they charged me for a subscription I never wanted nor accepted. They claimed it's for "low prices" and refused offer a refund.... See more

Rated 1 out of 5 stars

AVOID! AVOID! Grab order plus trying to up sell before checkout- on trying immediately to cancel they inform ",impossible but you can send back at own cost"when recieved eventually from China the tr... See more

Rated 1 out of 5 stars

DO NOT BUY - misleading scamming offshore online seller operates in breach of Australian Trade Practices legislation. Seller is non responsive. Google this business and Byron Bay Boutique - same sell... See more

Rated 1 out of 5 stars

DO NOT ORDER FROM THEM!!! I ordered paint brushes in Sept 25 and have been charged 17 times for 29.99 since then. They were charging me every few days. 4 times in April, 5 times in May, 2 already... See more

1.4

Bad

TrustScore 1.5 out of 5

96 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(96)

9 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't bother

This company is absolutely rubbish i spent 60 on a bubble jacket xl it came and wasn't the same jacket didn't fit me and must of cost the 1 pound in the market no filling in the coat absolutely crap material and looks like it would fit my 3 year old oh and I'm not paying to send it bk to China so thanks I've lost 60 pounds absolutely disgusting company

October 14, 2024
Unprompted review
Rated 1 out of 5 stars

A man’s 2X didn’t fit a woman who is a size L

Ordered a jacket for my husband in a 2X for my husband. Never received any communication via email as I should have and when Jacket arrived, I could not even wear it and I am a woman’s size large! Now I have to figure out how to return it since it came with no paperwork!

I personally would never order anything from this site, but basically my husband didn’t know any better!

October 9, 2024
Unprompted review
Rated 1 out of 5 stars

The quality of the clothing is…

The quality of the clothing is absolutely awful, it smells of solvents and is entirely unwearable. I am so disappointed, it is quite expensive as well, on complaining they offered me a 75% discount on my next purchase, why would I want to buy anything ever again from them?! No. Terrible

October 1, 2024
Unprompted review
Rated 1 out of 5 stars

I would not give this china based…

I would not give this china based scamming & criminal business a 1 . I smelled a scam when I read the reviews my husband lost $100.00 dollars on a shirt & pants set . Obviously this company is running a rico statue scamming system out of China 🇨🇳 You will not get your money back . So beware

September 23, 2024
Unprompted review
Rated 1 out of 5 stars

If i could give a zero i would

If i could give a zero i would. I purchased a jumpsuit for a wedding, cost me £50. 3 weeks delivery and turned up in a shein bag. Its hideous. We actually cried laughing its that bad. No return address on website. Just an email addy.

September 23, 2024
Unprompted review
Rated 1 out of 5 stars

A SCAM and CON

Absolute con .. stay away at all costs . Rubbish quality, no paperwork at all in order and when You wish to return You are told to contact the courier company directly and pay the full return to China!!
Beyond the realm of fair trade !

August 13, 2024
Unprompted review
Rated 1 out of 5 stars

It's easier to buy elsewhere

Doesn't tell you items come direct from China. Ordered gold pumps size 43 and they are nearer a 39/40. I was told to return them at my cost of £25 within 7 days or lose the refund. It would take more than 7 days to arrive so will lose the refund. Shoes don't look anything like the advert. Avoid this company totally.

July 27, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID!

AVOID! AVOID! Grab order plus trying to up sell before checkout- on trying immediately to cancel they inform ",impossible but you can send back at own cost"when recieved eventually from China the trousers were sized tor stick insects and the most shoddy materials and manufacturing

seen! On returning not even the couriers will insure against loss - of course according to yhe sellers the returns never reached them & were at Chinese customs!... worst ever on line retail experience - A rip off on many levels! AVOID! AVOID

April 1, 2024
Unprompted review
Rated 1 out of 5 stars

No artist apreciation

Went to participate on the open mic they advertised that the musicians could have a free drink however when I asked about it the bartender made a bad face and told me that they wont give any free drinks to the musicians so basically they want to have a free show for their customers and wont be grateful for the live music, no apreciation for the artist at all

July 15, 2024
Unprompted review
Rated 1 out of 5 stars

scam

Rubbish people, when you buy they say it will arrive in 2-3 days, they answer your messages, but after you pay they stop answering. I hope that he can buy candles with that money

May 8, 2024
Unprompted review
Rated 1 out of 5 stars

CON and A Scam

CON and A Scam! Avoid this company like the plague! Absolute con artists from
China . Item took a month to arrive and looked nothing like the photo. Now I’m told they will give me my money back but I have to pay return costs and then it will take 10 days to refund me, only after they receive the item back. Honestly, do not buy from this scam of a company.

May 24, 2024
Unprompted review
Rated 1 out of 5 stars

#####. STAY AWAY ######

This lot don’t deserve any stars , an absolute con , I ordered a top that was £80 and they sent out poor Chinese rubbish , the fabric wasn’t what it looked like in the picture and it was two sizes smaller than the XL i ordered but with XL labels.
Avoid like the plague this company is a rip off and it’s dangerous that a company like this can still trade , if they was English they was be in court by trading standards. Write your money off once you’ve paid , the top I received you wouldn’t pay £6 for at the market . I wouldn’t wear it on a building site to dig holes it’s that poor.

April 11, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a shirt from them and really…

I ordered a shirt from them and really got disappointed with the service. The fabric felt cheap and flimsy, lacking the durability expected from a reputable retailer. Moreover, the stitching was haphazard, leading to fraying edges and loose threads after just a few wears. The colors faded noticeably after a single wash, rendering the shirt unwearable for any formal or semi-formal occasions. Despite the appealing designs showcased on their website, the actual product fell short of expectations, resulting in disappointment and a reluctance to make future purchases. Emporium.com needs to prioritize quality control to salvage its reputation in the market.

April 12, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID, AVOID, AVOID!! The product looks nothing like it does on the website. I ordered a cardigan however when it arrived it looks like something my grandmother would have knitted for her dog. No labels attached to the garment, poorly finished and badly made. Still, it was only £67 - every cloud 😳
The returns are sent back to China at the purchasers expense. Now, whilst I’m sure these charming people will graciously refund my money in a timely fashion, oh hang on a minute…..
I’m not paying to send it back & although it did cross my mind to dress my dog in it on a cold winters walk I love him too much to humiliate him that way, I’ll put him in a nice pink flowered frock & stockings & suspenders instead……
Do not make the same mistake as I did - avoid at all costs.

April 8, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look