EMS Air Ambulance & Medical Repatriation Ltd. Reviews 91

The whole experience was excellent from the beginning to the end. Our flight attendants Joe and Ed were so friendly, caring and professional! They took care of every need the patient had and his wi... See more

In a very stressful and emotional scenario there was update to date clear communication from EMS every step of the way. Joseph who brought mum home was outstanding!! In a time of uncertainty he pro... See more

Very happy wih the complete service they provided. Needed to have my mother transported back to the US from Milan, Italy. Clear communication, professional and friendly staff in the office and nur... See more

We have just had to use the services of EMS to repatriate a dear friend after a Heart Attack in the French Alps. At all times they were professional, calm and reassuring. They help us negotiate an ext... See more

This is the worst service ever seen. No family member was allowed to board the plane with the sick person. The sick person’s luggage, containing medical records and histological reports,... See more

I paid advance like they asked by wire transfer with a promise to provide service within 3-4 days. Never made any progress, no communications on status, when I reach out after several attempts, t... See more

Absolute Garbage... My mom has ALS.. we paid over 45K for them to move her from Vegas to Illinois. We pay... then they come back and ask for 33k more... we cancelled and they won't give my mom who HAS... See more

this company needs to be closed, i can’t begin to explain how horrific the experience was. we used them to transport my brother from overseas back to london, at first the team seemed professional an... See more

Really a 0 star review. I don’t know how the people who work for this company sleep at night. I hired this company to transport my mom from Mexico to the US believing they would help organize and comm... See more

I hired EMS to urgently bring my mother — who was in intensive care in Poland — back to the UK. EMS knew the urgency and severity of the situation. Instead of acting responsibly, th... See more

We had high expectations when engaging this company, as their initial communication was professional and reassuring. However, after making the required payments, we encountered significant c... See more

When we needed help getting an 89 year old with a broken hip back to the UK from Turkiye, EMS proved invaluable, caring, highly organised and professional. The contact team were excellent and our supp... See more

Highly skilled and professional staff. When the insurance company were only putting in more and more road blocks we contacted EMS for private medical repatriation, they unlocked the situation in a... See more

From the moment that I called to the moment I was dropped off, the service was exceptional. Every single query that I had recieved immediate attention and was resolved. If patience and compassion we... See more

That was a difficult demand to organise because I wished ma mother to be taken from a retired house to another 760 km away. She is a 97 years old lady, crippled with a damaged brain from a stroke, un... See more

euro cross and ING travel insurance are one big scam. They let us down in austria disgusting and disgraceful. My wife was hospitalized and operated in Lech and only with the phenomenal assistance of E... See more

My companion and I began a two week vacation in Italy, which ended on day 4 when she slipped in the shower, dislocating a hip and causing severe damage to her knee. After 2 visits to a trauma ce... See more

My mother had to be repatriated from hospital in south of Spain to the Netherlands. EMS has been in constant contact with me about her medical situation and at which moment the transfer would be possi... See more

On time. Helpful in getting wife off plane into ambulance. Helpful with baggage. Helpful in getting wife to room at hospital. Above all, very cheerful which was really appreciated after 16 hour flight... See more

Ems did what anwb did not do. They made sure they had the medical file with in one day from the bellevue hospiten in tenerife. And brought my mother home in 24 hours from payment. Becease of EMS, my m... See more

Transport from Spain to Switzerland. They liaised with both hospitals, arranged ambulance transfer and private air ambulance. Throughout the journey we were kept updated with the progress. Very happ... See more

The service is first class, They show up on time and are fully prepared. The entire medical care ultimately involved four major surgeries and the round trip ems transport went entirely without a hitch... See more

We didnt end up going with EMS in the end, but i must say Arjun and the team were very good, informed and professional. Their quotes were competitive and they were ready to do what was needed. I think... See more

I would just like to thank everyone involved with my dad's medical repatriation back to the UK after suffering a stroke whilst in spain. Admin staff were excellent with sorting out a bed at his local... See more

The care and compassion from your company with my husband’s repatriation from USA was incredible and we wouldn’t hesitate in recommending you with a 5 star rating. We were kept informed every step of... See more

Everything went very well. From the pilots to the nurse to the Medic - they were all very professional and made sure that not just the patient's needs were met but also the additional passenger.

The professionalism was outstanding the speed in which it all came together was very impressive, their communication was constant , they were very reassuring in a time of great stress. The staff were... See more

EMS were efficient and handled the transfer from France so that all ran smoothly. The paramedics were kind and reassuring for my relative during this difficult time

Dear Team first of all a huge thank you for your efficiency, friendly and supportive assistance with booking an ambulance for my husband James Ede and getting him back to London for treatment on... See more

Very pleased with EMS. They brought our mother home from Spain to Sweden. The trip, bed to bed was perfect and exactly as promised. Easy to communicate with, answered quickly and correct.

We would like to express our sincere gratitude for the excellent medical transport service you provided for our family. Everything was very well organized and executed exactly according to plan... See more

From my initial contact with EMS, with my wife just having undergone emergency surgery in Italy, to our delivery home in the UK a few days later, we felt that they were 'on the case' and fully co... See more

In our case, a medical repatriation from Spain to Austria was necessary, and I can only say that I am incredibly grateful for the excellent and fast support from EMS. After requesting a quote,... See more

Absolute top top company and service. Cannot thank them enough for what they did for my dad and us. my dad travelled to India and ended up having a stroke there. He was admitted to ho... See more

very good team who helps me to return from marseille to brussels - amazing support !!

I really felt that the EMS staff that we had the opportunity to work with seemed to sincerely appreciate our predicament, showed empathy for our situation and wanted to help.

EMS Air Ambulance was absolutely amazing! Their staff was very compassionate, respectful, reassuring, and supportive! I love how they updated me at every step of the way, which eased my anxiety and mi... See more

Very professional Service! Great communication with constant updates. They have organized a medical transfer for us within 12 hours from first contacting them. I can highly recommend this service... See more

EMS Ambulance provided excellent service throughout my experience. The staff were professional, caring, and communicated clearly at every stage. The transport was safe, comfortable, and well-organised... See more

First class service from start to finish OUTSTANDING SERVICE

Very very prompt and friendly service and very helpful staff

professional and perfectly organized

I'm glad EMS exists as a company. We weren't helped by our insurer. Fortunately, EMS and their team handled the situation very professionally and brought my father back to the Netherlands. EMS also... See more

The convenience of not having to handle the many detailed logistics myself made this service exceptionally smooth. The team responded to my emergency medical situation with understanding, calm and co... See more

Working with EMS was difficult from a financial perspective. They required full payment up front, but they didn't accept credit cards. We had to wire them the money. Not everyone can do this. Even the... See more

We needed an air ambulance to carry my dying wife out of Yuma, AZ to hospice in Pasco, WA. We contacted EMS on 2/23/26 and were told they could have a plane and crew pick her up by noon... See more

I paid a £3,589 (10%) deposit to EMS Air Ambulance & Medical Repatriation Ltd for the urgent transfer of my father from Málaga to Cambridge. Sadly, my father passed away approximately 30 hours l... See more

Based on my experience, I would not recommend this company. Following a spinal injury abroad, my family arranged a medical repatriation with EMS Air Ambulance & Medical Repatriation... See more