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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, helpfulness, and professional yet friendly demeanor, often highlighting specific individuals for their exceptional service. The overall service, from sales to installation and repairs, is frequently described as excellent, efficient, and prompt, with many appreciating the quick response times and thorough work. However, some customers were not happy with the product, reporting issues with the stairlift breaking down frequently and parts deteriorating from normal use. A few other people also felt that the company's products were cheap and of poor quality, leading to ongoing problems after installation.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the efficiency,... See more

Product

Clients share ambiguous opinions on the product. While some reviewers praise their stairlifts as stylish,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My mum purchased a stairlift from EMS, and we even visited their showroom to make sure she was comfortable with everything. The advice and communication we received were absolutely fantastic from star... See more

Company replied

Rated 5 out of 5 stars

Well what can I say apart from what a fab company EMS really are, Keith and Dave were honestly the best, friendly, helpful, professional, happy chaps, and an absolute credit to EMS, I honestly could n... See more

Rated 5 out of 5 stars

Had Warren the electrician come today to sort electrics ready for stair lift insulation tomorrow. He was absolutely lovely, talked me through what he was doing and was very respectful of my home. If... See more

Rated 5 out of 5 stars

Excellent service by everyone from the sales team to the electrician and fitter. Was told stairlift would be installed within 4 to 5 hours it was completed within 2. One very happy customer. Was le... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

EMS Lifts has been a trusted and experienced provider of stairlifts, through-floor lifts, step lifts, home lifts, and ramps since the 1980s, helping people regain their independence and improve their quality of life. At EMS Lifts, we promise exceptional customer service and expert advice to simplify your purchase of stairlifts or lifting equipment. Our unbiased advisors provide guidance on a wide range of products to help you make an informed decision. Our commitment to unparalleled customer service includes round-the-clock coverage 365 days a year with same-day emergency response times, and highly skilled engineers available 24/7 to provide impeccable service to satisfied private customers and organisations. Trust EMS Lifts for outstanding service, backed by the UK's largest showroom of working lifts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

70 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Ems lifts

Had Warren the electrician come today to sort electrics ready for stair lift insulation tomorrow. He was absolutely lovely, talked me through what he was doing and was very respectful of my home. If the insulation goes as well as today I will be extremely happy.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Repair Stairlift

Dan was a great help and he fixed the stairlift quickly - he said when he came in that it would take half an hour and he was right. Dan is very good at his job, is always chatty and smiley. He put a new interface in and now it works brilliantly. Thank you Dan.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Very Highly recommended

Well what can I say apart from what a fab company EMS really are, Keith and Dave were honestly the best, friendly, helpful, professional, happy chaps, and an absolute credit to EMS, I honestly could not have wished for a better service. So if you want a stairlift fitted then look no further than these guys. 5 +++++.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

EMS Stairlift fault

EMS were called to attend to a fault with a stairlift. Dan attended within a couple of hours, diagnosed the problem and repaired the fault. He was courteous, friendly and patient with my elderly relative. Excellent service from EMS and Dan.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service by everyone

Excellent service by everyone from the sales team to the electrician and fitter. Was told stairlift would be installed within 4 to 5 hours it was completed within 2. One very happy customer. Was left a guide (after being given a demonstration) and can confidently use it to be able get up my stairs again. Thanks to everyone I now have more time to myself without falling down the stairs

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Denzel

Denzel
He's always smiling and friendly professional at what he dose he listens and sorts the problem out if possible I would highly recommend him to anyone and have him back if any other problems come up

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Denzel what a pleasant man

Denzel what a pleasant man. I was so worried. The only other way to my bedroom is up a very steep narrow staircase.
Denzel arrived with is tools and his knowledge and repaired my lovely 17 year old lift. I am in heaven. I can now put all my ironing away.
I cannot thank all your staff + the office for helping me live a better life
Mabel Hammett

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Tidying stairlift cables

Warren was at my house this morning to tidy the stairlift cables . What an amazing job he made. He was not only very polite and friendly but very knowledgeable in his work . An asset to Ems lift company . 10/10. Thank you Warren and Ems stairlifts.

September 17, 2025
Unprompted review

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