EMT Services Reviews 

36
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Wouldn't hesitate to recommend! After 2 years of incoming water into our home after poor government recommended workmanship and trustmark failures ..our roof now actually looks like a roof ...instead... See more

Company replied

Rated 1 out of 5 stars

They should stick to surveys not pretend they are roofers. Say one thing and then do what they want with no explanation other than they’ve done it a thousand times before. My roof is not repaired... See more

Company replied

Rated 5 out of 5 stars

Really helpful and friendly. Nothing ever seems too much. Have been recommending to family and friends, and would definitely use again. Thank you so much :-)

Company replied

Rated 5 out of 5 stars

We had solar panels installed and chose EMT services as our retrofit assessors. From start to finish, they were professional, helpful and approachable. I highly recommend the team and wish them al... See more

Company replied

Company details

  1. Energy Equipment and Solutions
  2. Building Consultant
  3. Information Service
  4. Surveyor

Written by the company

Helping You Save Energy Across the South West & All of Wales, with high quality solar and battery installations and home energy audits.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

36 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(36)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Wouldn't hesitate to recommend

Wouldn't hesitate to recommend! After 2 years of incoming water into our home after poor government recommended workmanship and trustmark failures ..our roof now actually looks like a roof ...instead of a UFO landing strip!
Down to Earth, honest, straight-forward, reliable & actually bloody competent!! No Aldi Elon Musks here! ...Highly recommend!!! x

July 6, 2026
Unprompted review
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Reply from EMT Services

Thanks so much for the brilliant review!

We're really pleased we could finally help get your roof sorted and looking a bit more habitable than otherworldly.

Thanks again for trusting us with your home and for recommending us!

Rated 5 out of 5 stars

Really helpful and friendly

Really helpful and friendly. Nothing ever seems too much. Have been recommending to family and friends, and would definitely use again. Thank you so much :-)

July 9, 2026
Unprompted review
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Reply from EMT Services

Thank you for your lovely feedback!

Rated 1 out of 5 stars

They should stick to surveys not…

They should stick to surveys not pretend they are roofers. Say one thing and then do what they want with no explanation other than they’ve done it a thousand times before. My roof is not repaired how I want it done. Furious does not cut it.

I would not recommend this company if you need a roof repaired.

July 2, 2026
Unprompted review
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Reply from EMT Services

This matter remains ongoing and is currently awaiting an inspection by a third-party body.

The works referred to in this review were not completed because we were instructed not to return and complete the agreed scope of works pending that inspection. As a result, the installation remains incomplete and cannot fairly be assessed as a finished project.

We welcomed this inspection from the outset and remain committed to cooperating fully so the facts can be established objectively. We therefore do not believe this review reflects the circumstances of an incomplete project and respectfully ask readers to bear this in mind while the matter remains ongoing.

EMT Services remains committed to resolving this matter through the appropriate channels in a professional and transparent manner.

Rated 5 out of 5 stars

Professional, helpful and responsive

I used this company through the Green Homes Wales scheme to coordinate the assessment of my home and the subsequent installation of solar panels. They were professional, helpful and responsive throughout and I would not hesitate to recommend them to others.

March 16, 2026
Unprompted review
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Reply from EMT Services

Thank you for your wonderful feedback!

Rated 5 out of 5 stars

We had solar panels installed and chose…

We had solar panels installed and chose EMT services as our retrofit assessors.

From start to finish, they were professional, helpful and approachable. I highly recommend the team and wish them all the best.

June 24, 2026
Unprompted review
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Reply from EMT Services

We're delighted to hear you were happy with our service. Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Experienced workmen

Experienced workmen, hardworking, trustworthy, after a very messy job everything was cleared and tidied up

June 1, 2026
Unprompted review
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Reply from EMT Services

Thank you for sharing your wonderful feedback!

Rated 5 out of 5 stars

Thorough, reassuring and clearly explained survey

I had a really good experience with EMT Services when they came out to do the survey on behalf of Smart Living Energy.

The surveyor was very knowledgeable and took his time to properly look at everything. He took photos and also used a drone so he could check the outside properly and understand the extent of the damage, defects and what may have caused the problem.

What I really appreciated was the way everything was explained to me clearly. I asked a few questions and they were answered patiently without making me feel silly for asking. The surveyor made sure I understood what had been found and why it was important.

The report was also very clear and detailed, with photographs and findings that helped explain the issues properly.

Overall, I found the service very professional, helpful and reassuring. Thank you.

November 23, 2025
Unprompted review
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Reply from EMT Services

Thank you for taking the time to share your feedback, glad you had a great experience!

Rated 5 out of 5 stars

Speedy and Friendly

Emt and their colleagues were incredibly helpful, communicative and responsive. Exactly what’s needed when navigating this new solar space for me and my family - thanks to all especially Luci who was outstanding

May 20, 2026
Unprompted review
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Reply from EMT Services

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Very professional

Very professional and guided us through the process from start to finish highly recommend

May 7, 2026
Unprompted review
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Reply from EMT Services

Thank you for sharing your wonderful feedback! We really appreciate it.

Rated 5 out of 5 stars

I have installed solar PV and battery…

I have installed solar PV and battery through green home Wales programme. I was recommended by my neighbour to EMT services.Steve visited the house and did a thorough energy survey and gave clear recommendations to improve the energy efficiency.
Luci Hutt was absolutely fantastic in processing the application for approval from green home Wales.
Luci went through all the solar proposals and checked the credibility of the companies and had an excellent quote from RLW electrical and I accepted the proposal.
All systems are installed now and working brilliantly
Steve visited the house again to check if everything is working fine and to prepare the final EPC certificate.
I would recommend EMT services to any one

February 12, 2026
Unprompted review
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Reply from EMT Services

Thank you so much for taking the time to share your wonderful feedback! We're so glad you had a great experience.

Rated 5 out of 5 stars

Without their help we would have…

Without their help we would have struggled to ensure that we had all the paperwork we needed, properly completed.

April 8, 2026
Unprompted review
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Reply from EMT Services

Thank you for taking the time to share your lovely feedback and we're glad we were able to assist!

Rated 4 out of 5 stars

Support through the Green Homes Wales…

Support through the Green Homes Wales investigation was comprehensive both through the team in the office and when attending on site.
The full review of the home was able to highlight the best order for the return on investment, and tests showed insightful and surprising results.
Good consistent communication from the office and we appreciated being able to have continuity of conversation throughout.

March 1, 2026
Unprompted review
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Reply from EMT Services

Thank you for your kind review! We’re delighted we could support you with your Green Homes Wales project.

Rated 5 out of 5 stars

Great service from EMT

Great service from EMT guiding us through the Green Homes Wales process. Both Steve and Luci were really helpful and responsive. Gave great advice where needed and listened to what we needed.

March 9, 2026
Unprompted review
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Reply from EMT Services

Thank you for taking the time to share your feedback, we're glad to hear you had a great experience!

Rated 4 out of 5 stars

Good service, very easy to deal with

Easy to deal with and was assigned a single point of contact for dealing with any queries I had.
I was kept informed of everything throughout the process and what was required.

March 4, 2026
Unprompted review
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Reply from EMT Services

Thank you so much for your kind words! We’re so happy you had a great experience.

Rated 5 out of 5 stars

EMT Services did a great job of guiding…

EMT Services did a great job of guiding us through the Green Homes Wales process. Luci is a real expert in her field and identified the perfect installer for our solar energy project.

March 4, 2026
Unprompted review
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Reply from EMT Services

Thank you for your kind words! We’re thrilled you had a great experience and that Luci could support your solar project.

Rated 5 out of 5 stars

Steve helped guide me through green…

Steve helped guide me through green home Wales scheme, and stepped in to find an alternative installer quickly when the first one pulled out. Steve helped me with all my questions and ensured work was carried out. There was a blip at the end with paperwork that delayed me signing up with an energy supplier, but that didn't detract from the service with EMT, more the installers. The work carried out however was to a high standard.

November 22, 2025
Unprompted review
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Reply from EMT Services

Thank you for your lovely feedback!

Rated 5 out of 5 stars

EMT Services greatly assisted us…

EMT Services greatly assisted us throughout the Green Homes Wales project, which can seem quite daunting at the start. However, they helped guide us through the different stages of the process and kept it simple and straightforward.

February 10, 2026
Unprompted review
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Reply from EMT Services

Thank you for your kind words! We’re thrilled you had such a great time with us.

Rated 5 out of 5 stars

Very happy

Can’t complain, Steve and the team were delightful and everything went super smooth. I’d definitely recommend them to family and friends

January 1, 2026
Unprompted review
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Reply from EMT Services

Thank you for sharing your feedback, we really appreciate it!

Rated 5 out of 5 stars

Fantastic experience from all the staff…

Fantastic experience from all the staff at EMT. Cannot recommend this company highly enough from start to finish with support in our quest to be more eco-friendly and to save money and energy. Special mention to Luci who supported us with all the after care once the work we had was done.

January 21, 2026
Unprompted review
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Reply from EMT Services

Thank you for sharing your feedback. We're thrilled to hear you had a great experience!

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent Retrofit Coordination Service

⭐⭐⭐⭐⭐ Excellent Retrofit Coordination Service

An outstanding retrofit coordination company with a thorough understanding of PAS2035 and the full retrofit process. Communication is clear and professional, documentation is well prepared, and support throughout projects has been first-class. They take a practical, collaborative approach while maintaining full compliance, which makes working with them straightforward and stress-free. Highly recommended.

January 20, 2026
Unprompted review
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Reply from EMT Services

Thank you for sharing your feedback!

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