EMT Services Reviews 

49
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for providing exceptional guidance, friendly support, and clear communication throughout the entire retrofit and installation process. Reviewers highlight the efficient coordination services, noting that team members are always responsive, approachable, and incredibly helpful when organizing home energy upgrades. Some people also felt that having dedicated experts readily available for phone consultations made navigating complex government funding schemes much easier and reassuring. Consumers deeply appreciate the thorough property energy surveys, expert installer recommendations, and the practical assistance provided with essential grant applications and paperwork.

What people talk about most

Service

People report high satisfaction with the service, highlighting professional guidance and support throughout... See more

Staff

Clients share positive opinions on staff, highlighting their professional, helpful, and approachable demeanor... See more

Customer service

Reviewers express strong satisfaction with customer service, highlighting patient answers, comprehensive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used EMT as the coordinator for my Green Homes Wales project. I had a solar/battery system and cavity wall insulation. The whole process was really smooth and I was very pleased with the outcome. Sp... See more

Company replied

Rated 5 out of 5 stars

Steve helped guide me through green home Wales scheme, and stepped in to find an alternative installer quickly when the first one pulled out. Steve helped me with all my questions and ensured work was... See more

Company replied

Rated 5 out of 5 stars

Outstanding service and advice throughout the whole process , Knowledgeable and friendly , gave us guidance through every step , Would absolutely recommend the guys at EMT in a heartbeat. Matt & Ce... See more

Company replied

Rated 5 out of 5 stars

We used EMT services as part of the Green Homes Wales scheme for Solar Panels. The team were professional, always on the ball when we forgot something! Thank you all for your excellent service includi... See more

Company replied


Company details

  1. Energy Equipment and Solutions
  2. Building Consultant
  3. Information Service
  4. Surveyor

Written by the company

Helping You Save Energy Across the South West & All of Wales, with high quality solar and battery installations and home energy audits.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

49 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(49)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Steve and the team were fantastic

Steve and the team were fantastic! They walked us through the process, provided great advice and reassurance along the way.

It was nice knowing I could always pick up the phone if I had any concerns. Their knowledge and breath of experience was second to none.

September 3, 2025
Unprompted review
EMT Services logo

Reply from EMT Services

Thank you for taking the time to share some feedback, really appreciate it!

Rated 5 out of 5 stars

Green Homes Wales Support

Steve and the team have been helpful all through the retrofit process. Always contactable / responsive and on hand to work through any issues.

March 28, 2025
Unprompted review
EMT Services logo

Reply from EMT Services

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great Assessors

Steve and his team have been helping us out with retrofit and coordination services for a good while now, and they’ve always been great to work with. They’re reliable, easy to deal with, and really know their stuff. It’s been a smooth experience every time, and we appreciate everything they do for us.

July 5, 2025
Unprompted review
EMT Services logo

Reply from EMT Services

Thank you for sharing your feedback

Rated 5 out of 5 stars

Helpful

Steve has been very helpful and helped us though the process.

July 4, 2025
Unprompted review
EMT Services logo

Reply from EMT Services

Thank you for taking the time to share your feedback, glad you've had a wonderful experience!

Rated 5 out of 5 stars

Professional, friendly and communicative

Steve has been very professional and communicative at each step and has taken on much of the leg work in the project. The report he has compiled was very thorough and was received extremely promptly following his survey of my property, and the recommendations were clearly explained and made perfect sense. Would definitely recommend.

July 2, 2025
Unprompted review
EMT Services logo

Reply from EMT Services

Really appreciate your kind feedback!

Rated 5 out of 5 stars

would recommend 5*

Really pleasant to speak with, call operators & email answered promptly. Explained the processes clearly. Gent that attended was professional friendly and got on with the job. would recommend 5

April 26, 2025
Unprompted review
EMT Services logo

Reply from EMT Services

Thank you for taking the time to leave your feedback, we really appreciate it and glad to hear you had a great experience with the team!

Rated 5 out of 5 stars

Knowledgeable energy saving advice

Responsive and useful independent advice on options for energy saving measures. Undertook an extensive energy audit and gave feedback on the choices it revealed. Competent and unbiased recommendations on the way forward.

March 15, 2025
Unprompted review
EMT Services logo

Reply from EMT Services

Thank you for your kind words. We're glad to hear you had a great experience!

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