Namshi Reviews 4

I received a defective product (a pair of under armour sport shoes) and returned it on March 26th via aramex. They received it on April 1st and I have been waiting for a refund since that date (more than 30 days).
I have sent an average of 2 emails per week and I always receive the same a answer from them:

(Please accept our apology for the problem, and please note that we will check with the concerned team, and as soon as any update is available, we wil contact you).

And of course no refund issued and they don't get back to me. I think that these bunch of thieves stole my money and I am going to complain directly to the competent authority.

Update: They refunded my money after almost 45 days from the date they received the returned sport shoes.

This is the first and last time to deal with them and I will never advice anyone to deal with them. If there was rating less than one star or even a minus star I will rate them with minus. The shopping is very annoying with them especially for returning items or replacing items. I had a smaller size shoe and I made a replacement request for a larger size, first they asked me to go to a shipping company to send it and thus was unaccepted they had to do this by their team not by me, they received the replaced shoe for more than 10 days and till now, more than 20, days since I asked for the new replaced shoe It still in their store pending and i did not receive it. I contacted with their customer services and made more than 7 complaints regarding this and up to now no actual response. I tried to refund I was surprised that they will not send me the whole amount of my money and they will send only the shoe price without the shipping fees. This is a very bad company and their shipping, refunding and returning policies are very bad, slow and complicated. I do not recommend anyone to deal with them. For namshi team this is my order number you can check my rate and if this is not true replay me. The order number is SA926015697

Ordered a pair of adidas on line. They called @ 1:30 in the morning, left no message or text. Never sent shoes, never responded. No contact info on website. Had to initiate paypal claim to get money back. Avoid buying from namshi.