Aegeanair Reviews 

I had Very disappointing experience with Aegean Airlines, twice in two years. At check-in, I was the only British passport holder stopped and told I needed a visa, despite over twenty other British passport holders being checked in and allowed to travel without any issue. As a British passport holder, I was eligible for a visa on arrival, which I explained to the staff. I was kept waiting around forty minutes while staff made phone calls. No one explained why, refused to show any written policy, or told me why I was treated differently. In the end, I was allowed to travel, without any visa and without apology. I was travelling with my family, including five children and one with a disability, which made the delay unnecessarily stressful. I felt singled out based on my appearance, and this is the second year in a row I've experienced similar treatment with this airline, which has seriously damaged my confidence in the company. Unfortunately, the onboard experience didn't improve things. The flight was delayed for over an hour, food was cold and poor quality, and there were no suitable meal options for children. My 11-year-old daughter asked for an adult meal, as she wouldn't eat the children's meal, but the cabin crew refused. Ironically, they also told her she was too old for the children's toy. Overall, I found both the ground staff and cabin crew unhelpful, and customer service throughout the journey fell far below what I expected. It was absolutely disgusting.

Worst company and worst trip i have ever had! They lost me my baggage, made me wait for 45 days, responded to emails very late and now the only amount they want to compensate me is even less than the ticket’s price! Regardless of the amount of clothes and stuff i lost in the baggage!! 24 KG of winter clothes and shoes gone by the wind!!!! worst experience ive ever had

My flight is canceled 8 days prior schedule. They did not bother contacting me via email or sms like other companies did in the past. Their support is inexistent, can't offer an alternative route to aid me get back home. This is totally unacceptable, I was even a silver member with their bonus program. Now, never Aegean airlines again, totally unprofessional.

Sent several messages after a costly and incredibly inconvenient incident that almost ruined my Christmas holidays (and cost me ca. 800 EUR) and still have not heard back from Aegean. Issue was caused by an Aegean customer service agent's clear fault (booked us on a stopover route that was impossible to fly due to local customs regulations). So far no offer of any kind of compensation whatsoever. Really, really disappointing - especially for someone who has been a big fan of Aegean's Miles&Bonus program... Aegean team, this is logged in your system under incident #161226-000087 - we expect a statement from you.