Our transfer didn't show up, so we tried to call all the numbers on our reservation but no answers. We waited a bit more and called again, but still nothing. So we decided to take a taxi instead and... See more
Company replied
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See what reviewers are saying
Everething was great. The site was realy helpfull, all explanation were clear and we quickly found the meeting point at the airport (may be you should note more eleboratly that the point is outside t... See more
Company replied
I truly recommend Intui Travel! They do an amazing job. They are organized and friendly. They communicate well, and they wait when it's necessary. My costumers had an issue at the hotel before the... See more
Company replied
I made the booking and was to meet another person at Casablanca airport whose flight was arriving after mine. The driver made contact with me at time of plane landing and i told him i was waiting for... See more
Company replied
Company details
Written by the company
Intui is a global marketplace for airport transfers and ground transportation. We connect travellers with trusted local transport providers, offering private cars with drivers, shuttle buses, and meet-and-greet services in over 175 countries. Book your transfer: http://en.intui.travel Affiliate program with 10,200+ travel agencies: https://partner.intui.travel/en Trusted network of 5,000+ transport companies: https://fleet.intui.travel
Contact info
Eastcastle House 27/28 Eastcastle Street , W1W 8DH, London, United Kingdom
- +44 2037 780 157
- support@intui.travel
- en.intui.travel
3.8
Great
492 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Intui.travel a company with a…
Intui.travel a company with a distinguished history.
April 16, 2026
Unprompted review
Reply from Intui.travel transfer
Dear AlRadwa tours,
Thank you very much.
We will be pleased a lot, if could share your expericence with your Itui rides or booking on our Intui platform, or working with Intui as a partner.
And we really hope that you will continue to enjoy using our platform.
Our best wishes,
Intui Team
We would like to extend our…
We would like to extend our congratulations to you and your thriving transport business, dear partner.
January 13, 2026
Unprompted review
Reply from Intui.travel transfer
Dear Allie,
Thank you very much for sharing with us your experience.
We have high hopes that you will visit our platform again, while planning your next trip.
Our best wishes,
Intui Team
IT WAS ON TIME WITH PROFETINAL DRIVER
VERY NICE EXPERIENCE ; IT WAS ON TIME WITH PROFETINAL DRIVER
November 2, 2025
Unprompted review
Reply from Intui.travel transfer
Dear Halim Benadla,
Thank you very much for sharing with us your experience.
We have high hopes that you will visit our platform again, while planning your next trip.
Our best wishes,
Intui Team
No refund in full, even though car description was incorrect
Wanted to book a transfer with baby seat as indicated in the description of the car, but this turned out not to be possible in the end. The customer service proposed that I would cancel the order not telling me that they would not fully refund me because a fee is associated with the 'payment provider'. Absolutely horrendous customer service.
I had booked this car specifically for the baby seat, not that I had changed my mind. The description was clearly wrong, so otherwise I would not have booked the ride in the first place.
The fact that this company then wishes to invest more in throwing excuses at you instead of compensating in full, says everything about its reliability and view on customer service
December 8, 2025
Unprompted review
Reply from Intui.travel transfer
Dear Wouter Lammens,
On the Intui website, child seats are offered as an additional service. They are not included in the basic transfer price and must always be added separately during the booking process on the checkout page. Depending on the carrier, this service may be free of charge or paid. If the option to add a child seat is not available, it means that the carrier does not provide this service.
By booking and paying for a transfer on the Intui website, the client confirms that they have read and accepted the Terms and Conditions of the service, which are published on our website. The cancellation and refund policy is an integral part of these Terms. Refunds are processed strictly in accordance with the accepted conditions, including the deduction of a payment processing fee charged by the payment provider, not by Intui.
All actions on the part of Intui are carried out in full compliance with the agreed Terms and Conditions. No violations have been identified.
Vehicle descriptions and service details are provided by the carrier. We have taken the feedback into account and will forward it to the carrier to help prevent similar misunderstandings in the future.
We trust this clarifies the situation.
Our best wishes,
Intui Team
My flight was cancelled
My flight was cancelled. I asked to use the voucher for the return to the airport but I have no answer from the company and on my account page the transfer is like completed, but that's not true.
November 28, 2025
Unprompted review
Reply from Intui.travel transfer
Dear Flavio Capasso,
Thank you very much for your feedback.
By booking and paying for a transfer on the Intui website, the client agrees to the Terms and Conditions of the service, which are published on our website.
According to the information provided, the flight indicated in the booking was cancelled. In such situations, if the transfer becomes irrelevant, the client must follow the instructions stated in the voucher: request changes to the order or cancel it, where applicable. No cancellation or change request was submitted via the account or coordinated with the carrier in advance.
In line with the voucher terms, route changes are subject to the carrier’s approval and may require an additional fee. In this case, the changes were agreed with the carrier, the additional cost was accepted by the client, and the transfer was provided according to the updated route.
As the service was completed, the booking was marked as fulfilled in the system. No violations were identified on the part of the carrier or Intui.
Refunds are generally not applicable in such situations; however, as an exception and with the carrier’s consent, a partial refund was issued. The refunded amount is credited back to the original payment method within standard bank processing times.
Intui.travel operates as an online transfer booking platform that connects clients with carrier companies.
We trust this clarifies the situation.
Our best wishes,
Intui Team
Dear partner
Dear partner, we congratulate you on your successful transfer company.
November 3, 2025
Unprompted review
Reply from Intui.travel transfer
Dear Karan,
Thank you very much for your congratulations -- it's really encouraging.
We will be pleased a lot, if could share your expericence with your Itui rides or booking on our Intui platform, or working with Intui as a partner.
And we really hope that you will continue to enjoy using our platform.
Our best wishes,
Intui Team
Reply from Intui.travel transfer
Dear Customer,
Thank you very much for sharing with us your experience.
We have high hopes that you will visit our platform again, while planning your next trip.
Our best wishes,
Intui Team
The driver did not arrive
The driver did not arrive
No one from the company or from the drivers side responded
October 6, 2025
Reply from Intui.travel transfer
Dear VITALII,
Thank you for reaching out.
We have sent you a request for additional information regarding your claim. Our team is currently waiting for your response in order to proceed with the claim.
Please check your inbox (and spam just in case) and reply at your earliest convenience so we can assist you further.
Our best wishes,
Intui Team
Performance Notes
The car is provided much worse than in the application. The year of the car is older, the car brand is simpler. Several times a car with non-working air conditioning was provided. There was an order for which the car did not come to order at all.
October 13, 2025
Reply from Intui.travel transfer
Dear OLGA TYSHKEVICH,
Thank you for sharing your feedback with us.
We noticed that your review was submitted for an order with a service date that has not yet occurred. Unfortunately, it’s not possible to evaluate a service that hasn’t taken place.
Please verify the order details, it’s possible that an incorrect order number was provided.
Kindly send the correct order reference number to support@intui.travel, and our team will review it promptly.
Our best wishes,
Intui Team
Asking extra money after dropping
Asking extra money after dropping.
Worst experience.
October 8, 2025
Reply from Intui.travel transfer
Dear Ton Van Son,
Thank you for sharing your feedback with us. We are sorry to hear that your booking experience did not meet your expectations.
To allow us to investigate what might have caused this issue, send us your claim at customer@intui.travel and provide your booking reference or the email address used for the booking. This will help us quickly check your reservation and clarify the situation.
We have also sent to your e-mail the instructions for how to send a claim.
We sincerely hope to have the opportunity to provide you with a seamless experience in the future.
Our best wishes,
Intui Team
Order number Order number: INT-3446375
Order number: INT-3446375
September 24, 2025
Unprompted review
Reply from Intui.travel transfer
Dear Vera Trifonova,
Thank you very much for sharing with us your experience. Your detailed accont of your transfer is highly comlimetary and encourages us to make our services even better.
We have high hopes that you will visit our platform again, while planning your next trip.
Our best wishes,
Intui Team
This company didnt pay for the partner
This company didnt pay for the partner, so dispointed.
October 4, 2025
Unprompted review
Reply from Intui.travel transfer
Dear BaliDriver Community,
Thank you for your feedback. We take all payment matters seriously.
Payment for completed orders is issued in strict compliance with our Partner Agreement: https://fleet.intui.travel/en/fleet-agreement-en/
A common reason for a delayed payment is that the account balance has not met the minimum payout threshold of 70 EUR, as stipulated in Section 24 of our Agreement. In this case, the payment is rolled over to the next settlement period.
To investigate your specific case and provide a precise answer, please send your partner account ID or the order numbers for which you haven't received payment to supply@intui.travel. Our team will promptly check your balance and payment history and get back to you with detailed information.
Our best wishes,
Intui Team
Order INT-3447939
Order INT-3447939. The money was returned with an apology. It is fair to say that this does the company a favor. Thank you
July 20, 2025
Unprompted review
Reply from Intui.travel transfer
Dear Александр,
Thank you for your feedback.
We are sorry for the inconvenience caused to you.
And we much hope, that you you will choose Intui platform while planning your next trip.
Our best wishes,
Intui Team
Reply from Intui.travel transfer
Dear Daniel,
Thank you for your 5 stars and your review, concise but very complimentaty to us. Your reviews encourage us to make our services even better, and we greatly appreciate each one.
And we have high hopes that you'll be back on our platform, while planning your next trip.
Our best wishes,
Intui Team
Great value
Great value and perfect for that time. No waiting, help with bags enough space for a family of 5!
August 31, 2025
Unprompted review
Reply from Intui.travel transfer
Dear Morgan,
Thak you for your 5 stars and sharing your experience, including your tranfer details. Your reviews encourge us to make our sercices even better, and we gratly appriciate that.
And we have high hopes that you will be back on our platform, while you will be planning your next trip.
Our best wishes,
Intui Team.
HAPPY EXPERIENCE
VERY PROFESIONELAND ORGANISED. MEETING AND ASSITANCE ON WHATSAPP MAKE IT SO EASY AND IN REAL TIME. PICK UP WAS ON TIME. THANK YOU
August 14, 2025
Reply from Intui.travel transfer
Dear Halim,
It's so great to hear that it was happy experience. Thanks a lot for your 5 stars and sharing your oservations. We do our best to provide the best services, and your reviews encorage us even more.
And we much hope, that you you will choose Intui platform while planning your next trip.
Our best wishes,
Intui Team
If I could rate it 0 starts
If I could rate it 0 stars I would.
Booked an airport transfer 2 weeks before arrival- it was then cancelled the day before arrival and I was told it would take 3-5 days for the refund. It has been 2 months of me trying to receive this refund, and I keep being told by them that the matter is ‘out of their hands’. ??? Whose hands is it in then??? Ridiculous. Do not recommend
August 12, 2025
Unprompted review
Reply from Intui.travel transfer
Dear LYDIA,
We are very sorry for the delay in your refund.
As noted in our earlier email to you, all payments and refunds are processed by independent payment processing centers. This is outside of our technical scope, and Intui does not have access to customers’ card details.
We processed your refund for the cancelled order in accordance with the Terms & Conditions on our website.
Following your inquiry, we investigated the matter with the payment system and received confirmation that the delay is due to a technical issue on the side of the processing center and their banking partner. They have confirmed they are working on a solution.
We remain in direct contact with you and have been providing all updates as we receive them. We will notify you immediately once the refund is completed.
Greetings,
Intui.travel transfer
Good and easy to book
August 4, 2025
Reply from Intui.travel transfer
Dear Mani,
Thank you for taking the time to share your experience with us!
We will be happy to see you again on our website for your new trips.
Greetings,
Intui.travel transfer
The transfer was very good!
July 21, 2025
Unprompted review
Reply from Intui.travel transfer
Hello, Guzel.
Thank you so much for the 5 stars and the exclamation mark. Your feedback supports us in our efforts to make the Intui platform even better.
We look forward to seeing you on our site when you will be planning your next trip.
Our best wishes,
Intui Team
Great service at the reasonable price
Great service at the reasonable price. Considering in Turkey there is a habit of Turkish and some international companies charge you for something with no reason and set the price of $5 for small bttle of water, this company does the good think and price reasonably
June 16, 2025
Unprompted review
Reply from Intui.travel transfer
Dear Konstantins,
Thank you very much for your great review and even favorable comparision. We do our best to deliver to our customers the most price efficient and transparent services with no hidden charges, and your reviews support us in our efforts,
And we'll be glad to see you again on our platform, when you will be planning your next journey.
Our kindest regards,
Intui Team
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