Enconvo Reviews 632

Daniel Hencher always assists me when I need to order new SIM cards for our company. He is great, quick to respond, helpful, and provides good service.

Our company has been using Enreach for a few years now and all in all the service has been good. When we have had to call there customer service team I can honestly say they go above and beyond to help us out and always fast and efficient.
Also a big thank you to Angel, customer service co-ordinator as she has helped us many times in the past.

Excellent and transferred to Enreach seamlessly. Thank you Alexandra , Sarah and Josh

Can't fault the service we have experienced with your support team, Joshua rang today and managed to fix our issue's he was extremely pleasant and patient :) so has everyone involved been, thank you so much.

Recently we had to get phone calls diverted, at short notice, Angel was super helpful sorting it out for us, and checked it was all set up the day before

Worst telecom company ever.

I used to deal with them at a previous company when they were Network Telecom, Telford.

I have been at my current company for 3 years and imagine my dread when I saw who the telecom company was. Their customer service is non-existent. Our account manager Never return calls or sorts anything out. Their bills every month are wrong and we are constantly waiting credit notes but they insist on chasing payment the day after the invoice has been uploaded to their portal, as we refuse to pay by direct debit because we would never get a credit note.

16/05/24 Update - despite providing company name, email address and phone number, no contact from Enreach - just proves how much of a waste of time, money and brain space they are.

SCAMMERS - HOW ARE THEY GETTING AWAY WITH THIS!!!!! The same as other customers said - It's a trap!

They are very expensive and have increase our contract without us realising. Nothing good about their products!

We have been dealing with Enreach now for a number of years and in that time we have received excellent support from all the staff members. Enreach is an excellent company to deal with and we have nothing to say but good things. Joanna Russell has looked after us and we would strongly recommend this company for all of your business needs.

Kerry was so helpful and supportive. Greatly appreciated

Again the company cannot follow instructions and costing my business dearly. Had clearly put an email to them to update our phone hours over the bank holiday, but they’ve put the phones as closed the whole bank holiday.

My email to enreach,

Dear Team,

Please can we update the telephone lines to be closed for the bank holiday period as noted below:

Friday 29th March - Closed
Saturday 30th March - Open: 9:30am - 6pm
Sunday 31st March - Open: 10:00am - 4pm
Monday 1st April - Closed

Can I be any clearer here?! 3rd time has happened for us over the bank holiday - should we be compensated for the lost business?

We had a discrepancy on our account.
Mistakes happen that's why they put rubbers on pencils, it is the aftercare on solving the issue that is important
Thankfully Kate B dealt with it superb
Thank You Kate

Angel has been an absolute star and went above and beyond to cater to my request today so last minute!

Nina Mistry, very understanding from the outset, regarding our first correspondence.

Nina is clearly highly professional and a credit to Enreach for her attention to detail and punctuality.

I hope Nina is recognised by Enreach how knowledgeable and understanding of her role with Enreach

Very Best

DPW7

Competitive price, easy transition, no issues at all. Would recommend.

Enreach by name - Unreach by nature

In the realm of telecommunications, the promises made by a service provider are the backbone of trust and operational efficiency for a business. My journey with Enreach, unfortunately, serves as a cautionary tale for any business contemplating entrusting their communication needs to this company.

Our sole requirement upon entering a contract with Enreach was the seamless integration of their system with Zoho, our chosen software, to log calls and recordings automatically. This foundational need was met with an initial setup that was far from what was promised. Instead of a streamlined integration, we were greeted with a system that obtrusively added a "call" button over every number in our browser, a nuisance that persisted even in printed documents. The oversight in setup extended to my system, leaving me, the director, without a properly functioning setup, and our mobile phones were left in a similar state of disregard.

The onset of our relationship with Enreach was filled with hope, bolstered by their assured sales pitch, promising exactly what we needed. Yet, when it came time to fulfill these promises, the reality was starkly different. Efforts to rectify the integration issues were met with what can only be described as gaslighting, leaving us to navigate a maze of unresponsiveness. It took 18 months and numerous complaints to finally receive acknowledgment that the system would never function as we were initially assured.

Our grievances seemed to vanish into the void, with repeated complaints going ignored. A particularly disheartening moment came with a response on December 20th, threatening to close our case if we did not reply by January. Amidst the festive season's chaos, our case was conveniently closed on January 5th.

In an attempt to provoke a response, we ceased our direct debit payments in January, only to be met with the cessation of our phone lines and a 10-day ultimatum to transfer our numbers or lose them. These numbers have been integral to our operations for 9 years, predating our engagement with Enreach. Despite immediate action on our part, Enreach has yet to provide the necessary information for the porting process. We were informed that an outstanding balance might be the cause, yet this was the first mention of any such issue, a practice seemingly in violation of Ofcom regulations, prompting an impending complaint on our part.

Reflecting on my experience, I can unequivocally say it has been nothing short of appalling, bordering on abusive, in terms of customer service. The level of disregard and the consequent impact on my business operations over the past 7 days, without any communication lines, is inexcusable and speaks volumes of Enreach's lack of professionalism and customer care.

To those considering Enreach for their business telecommunications needs, I implore you to reconsider based on this harrowing experience. The cost to your business, both operationally and emotionally, is not worth the risk. My next steps include seeking legal counsel to navigate the aftermath of Enreach's failings, a situation I had never anticipated facing with any service provider in my 9 years of business.

Choose wisely, and let my experience serve as a guidepost for what not to endure in a service provider.

Update: Enreaches faux concern for the public eye does not extend into true care for our current crisis that they have put us into.
Leaving us without phones for over a week, and not approving our migration to another company, despite telling us that if we don't move our numbers we will lose them.

Update 2
Having had to call in, I have spoken to two aggressive members of the UNreach team, it is clear there is no negotiation, and the stealth threat (although they say it's not a threat, they're just being honest) that unless I pay for the service I pay for the service that I have not received, then they cannot stop me from losing my numbers.

This is actually not allowed and I am currently waiting for Ofcom's phone lines to reopen after their training day so that I can complain, I would strongly urge anybody else in my position to do this too. I know there are other people like me, as other Telecom providers that I have been talking to have experience of many unhappy ex enreach customers (and employees)

I do have to say, they did reassure me that if anything was going to come back to me that they would send it back. I'm not convinced!

I was also made aware, today, 2 days from losing my numbers, that they have agreed to let me out of my contract early, as long as I pay for the service that I haven't been receiving.

I don't know what I am supposed to be able to do with that information now?

Please, do future you a favour, and choose another provider!

05/04 Still no phones

Gurjit was very helpful throughout the whole process and we are really pleased with our new telephone system.

The Enreach Team were great from start to finish and we would highly recommend them to other customers. We have had an issue with our previous provider and Enreach team have assisted us with this in a very professional manner.

Thanks you Gurjit for helping to sort out the problems faced on transition from my previous provider.

We've been using Enreach (Previously Pace Telecom) for over 15 years and have recently upgraded our old PBX system to 3CX. The sales process with Dan was informative in allowing us to understand the new system and it's capabilities, including a full system demo. The installation by Richard Oakes and Paul Kemp went very smooth and included on site training for users and admin staff. Following the installation, ongoing support has been 5 star which we've come to expect from Enreach/Pace Telecom over the years. Would fully recommend their services and support.

Received very helpful service today from Angel very polite and a great help!