While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Encore connects global audiences with tickets to theatre, live entertainment, attractions and the arts via bespoke solutions.
Absolute conmen never use Seatplan who push your booking to these totally incompetent group took days to contact only to be told because they only got 3 hours notice to change tickets I can’t have refund the conversation trail and my evidence show it was over 48 hours I’m going to speak to my MP about these 3rd party groups robbing customers. SHOCKING
Expect this organisation are easy to find when buying from them. We were gifted Theatre Gift Vouchers supplied by Encore and in our experience Encore were illusive, the vouchers difficult to use and ticket prices seemed more expensive via their redemption route. Finally get a response from Encore that use of our vouchers was extended but then Encore renege and revert to their small print. WATCH OUT Encore vouchers are only valid for 12 months after which Encore pocket your money!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
