Encore Software is Defective and the Customer Gets Stuck.
I made a $49.99 digital purchase from ENCORE Software for PrintMaster 10. I received completely defective, non-functional software, that freezes on Windows 11. Uninstalled and reinstalled 4 times. I e-mailed the merchant, and they refused to issue a refund for a broken product. All they would do was credit that amount to a different product. I took them up on their offer and ordered PrintMaster 2022, in hopes it would work. It causes our laptop to freeze up! It is not as advertised. It’s JUNK. Their Refund Policy: “Per our refund policy, we offer a 30-day money-back guarantee provided the software has not been downloaded, installed, or activated. Our records show the program has been downloaded and the license key was activated.” How would a customer know if the program works or not without downloading, installing and activating it?






