Encore Musicians Reviews 433

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

A massive thank you to the team at Encore for all of their help. Ultimately we went in a different direction, but the communication and support was excellent. A shout out to Lisa and Fergus for work... See more

Rated 5 out of 5 stars

Giovanni Gagliano was a perfect singer just what I was looking for.. Hes got an amazing voice, very friendly and happy to sing any requests. We had a 60th birthday party for my husband and lite... See more

Company replied

Rated 1 out of 5 stars

Absurd deposit rules when you don't know if a musician can deliver. I tried booking a musician for an event and we need to talk with him first. The system or the musician, not sure which, wont all... See more

Company replied

Rated 5 out of 5 stars

From a Musician/DJ perspective I'll have to say absolutely Flawless,now that might seem worthless because we have a business relation but its definitely the case,so if the Artists/Performers are all H... See more

Company details

  1. Online Marketplace
  2. Music Management and Promotion

Written by the company

Bring your event to life with the UK's largest selection of talented bands, musicians, and singers. Discover unforgettable performers and create moments that resonate forever.


Contact info

4.1

Great

TrustScore 4 out of 5

433 reviews

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Rated 1 out of 5 stars

£360 for 35 minutes of music which should of been 2 hours. Dishonest, disappointed and let down on the biggest day of our lifes.

A friend of ours booked Paula Burrel the saxophonist to play for our guests as our in-between stage at our wedding. It was brought for us as a gift and to say we were excited, was a understatement. But how utterly let down were we. After sending our play list which was 30 songs long, for the time allocated, various conversations by email followed by a telephone conversation to confirm everything too it didn't go as we planned at all. We asked Paula to be sat up in the garden of our venue, but played inside instead, alleged traffic jams coursed a delay to her arrival which wr would of sympathised with if she wasnt smiling whilst saying it, bombarded with how busy she had been also, with the genuine feeling of her mistakes were "our fault" pure unprofessionalism from paula of not writing down what we had discussed, as the bride chasing Paula two days before to make sure everything was okay, no confirmation of our song list being adequate for her either and now £360 out of pocket for 35 minutes of music which should of been 2 hours. Baring in mind she had our day itinerary sent to her also. Utterly beyond words disappointed beyond belief, Promised a personal refund from her and nothing. STAY CLEAR you will only get ripped off

June 24, 2023
Unprompted review
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Reply from Encore Musicians

Hi Kayleigh,

Thank you so much for leaving us a review and I'm so sorry to hear you had an issue with your booking with Paula.

We take pride in the professionalism and reliability of all our performers, and we take any complaint very seriously in the unlikely event that something goes wrong with a booking.

As the booking was not made under your name I'm afraid I've been unable to locate it with just the above information. I also haven't been able to find any customer service tickets, emails or voicemails related to a refund for any of Paula's bookings.

Please note that we are unable to assist with any dispute resolution or refunds if a complaint is raised directly with the musician rather than ourselves, as our customer service team will not be aware of it.

Please could you email us at bookings@encoremusicians.com with as much information as you can, including the name and email under which the booking was made, and we'll be delighted to help.

Thank you!

Perrine

Rated 1 out of 5 stars

Bad experience and would not recommend to anyone

Requested quote, spoke to one of the musician and was promised to be sent additional quote and never heard anything back! Happened twice so would stay away and not waste time in the future

June 24, 2023
Unprompted review
Encore Musicians logo

Reply from Encore Musicians

Hi Louisa,

Thank you so much for taking the time to leave us a review and I'm so sorry you had a disappointing experience on our site.

We take your feedback very seriously and your review has now been flagged with our Bookings team, who will be reviewing what happened internally.

In the meantime, feel free to reach out to us at bookings@encoremusicians.com if there's anything else we can help with.

Perrine

Rated 5 out of 5 stars

Mozaika's music was uplifting and…

Mozaika's music was uplifting and beautiful, it gave joy, warmth and fun to the wedding and brought everyone seamlessly together.
Fronted by Fiona as their caller, who invited everyone to join in with the dances, it was magic!

June 6, 2023
Unprompted review
Rated 5 out of 5 stars

Unforgettable Organ and Piano Performance by Petra at Our Wedding

From the moment we first contacted Petra about performing at our wedding, we knew we had found someone truly special. Not only is she an immensely talented organist, but an amazing professional and a wonderful human being.

Petra took on the task of playing our favourite classical hymns during the ceremony with great enthusiasm. However, what sets Petra apart is not merely her skill at the organ, but also her willingness to go the extra mile.

Being of Romanian heritage, and my partner being French, Petra offered to add elements of our cultures into our ceremony. Petra graciously offered to learn and perform a traditional Romanian and French song at our wedding. We were astounded by her dedication and the speed at which she was able to master these pieces.

On our wedding day, the moment the first notes filled the church, we were both moved to tears. Petra helped make the day even more special.

Away from the organ, Petra was an absolute delight to work with. Communication was smooth throughout, and she showed great interest in understanding our tastes and preferences.

Petra's performance was more than we could ever have hoped for. Her talent, professionalism, and warm personality truly shine in her work. We would highly recommend Petra to any couple seeking to add a magical touch to their wedding day. Thank you, Petra, for the music and memories that will last a lifetime.

June 3, 2023
Unprompted review
Rated 5 out of 5 stars

Thanks Jonny

Jonny Vernam played a superb and appropriate set of songs at my birthday lunch. The wide variety of well known and not so well known tunes provided the ideal ambience for my guests to relax and hum along . Jonny was excellent in his reading of the room and all really enjoyed his playing as a result. Thanks Jonny

May 26, 2023
Rated 5 out of 5 stars

We needed a saxophonist for our wedding…

We needed a saxophonist for our wedding and found encore online whilst looking , we found the whole booking process very easy and was able to review different players , we look forward to the up coming wedding and can’t wait to enjoy our chosen performer

April 28, 2023
Rated 5 out of 5 stars

We booked the talented nate Johnson for…

We booked the talented nate Johnson for our grand national party. He's a Very skilled entertainer with a great rapport with the crowd. We had two hour's of fun listening to his great voice
with a wide array of songs. From Sinatra's my way, to ed sheerin's top hit's. Definitely want him back for next years party.

April 15, 2023
Unprompted review
Rated 5 out of 5 stars

60th birthday party night

What a fantastic night...we booked Danny king for my wife's 60th birthday at our local pub ,He played two sets and everyone was so impressed with his singing and guitar playing....even members of our family who also are singers and musicians said how good he was ,even our local landlord said he is definitely going to book him for future events .

April 4, 2023
Rated 5 out of 5 stars

Everything went to plan

Everything went to plan. Our Harpist was very professional and was a great addition to our event. Communication was great. I would recommend.

March 31, 2023
Rated 5 out of 5 stars

A professional organisation

A really professional organisation who put us in touch with a brilliant band - The Riot Band - who played at a ceilidh we organised to raise funds for Prevent charity. Responsive to all our queries and easy to do business with - thank you :)

March 31, 2023
Unprompted review

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