Would be 5 stars, but I received no notification that my order was processing, so had to chase. Post that, received excellent customer service…no faults with that. A message when ordering that there w... See more
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133 - 137 Grainger Street, NE1 5AE, Newcastle Upon Tyne, United Kingdom
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My package was delivered by FedEx but they delivered it to the incorrect address. Thankfully someone dropped it off to my office community staff.
I was excited to receive the polo shirt. Read review and to see if was shopping on the USA site. The item just didn't fit right. So I need to return it. Only to be lead to see returns is at my expense and it has to be sent to the UK. This is very misleading. How it cost more to send the item back than the actual cost of the shirt.
So if you order be set to live with your purchase
The spezial drop was a complete shambles.
Not the merchandise but the problem lies with END. Waiting in a queue for 30 minutes then all footwear sold out in 0.00001 of a second. The original way was fairer enter the raffle and if selected ok. This way was not so fair. Please do NOT repeat this way again.
Got a bag i wanted at a super price, delivery was quick and on time and well packaged, what more could you want??
Fast delivery of trainers and double boxed as usual. Perfect.
Olly went above and beyond to rectify a problem I had. Thank you so much for your amazing customer service.
Very good, trusted service. Prompt delivery. I went in store to find the sneakers but they didn’t have them so the staff recommended the website. All around this is a great store
Best in the business, 100% trust this brand, they are consistently top level
First class, excellent quality as always and super quick delivery. I use END clothing a lot they haven't let me down once .
First the countdown was on the app then went blank and had to quickly move to the website but by the time I had got on all the size 7.5 were away then I panicked got a size 8 then went for the t shirts and pressed for two by mistake but didn’t want to lose anything as it was all going that quickly I pressed buy luckily I was able to get them but find this stressful as there is only an end in Glasgow and I stay in Edinburgh so going Thruogh was a Nono . As for the golden tickets only in Newcastle and Manchester I find really unfair so I’ll either have to be on my game the next drop or not bother and head to overpriced eBay for less stress
I was very disappointed with my experience shopping with END.
I placed an order and at no point during checkout did I notice that I would have to pay additional import taxes and fees upon delivery. When the package arrived, I wasn’t home, and FedEx left a notice saying I had to pay an extra $37 for taxes and other charges before receiving my package. This kind of information should be made much clearer before customers place an order.
Because of this unexpected charge, I decided to return the order. However, finding clear instructions on how to return a package that I haven’t even received has been extremely difficult. Customer support has been very slow and hard to reach. The only thing that provided any help was the chatbot on the website.
FedEx has now told me that if I don’t accept the package, it will eventually be returned to the sender, and only then can the refund process begin. So now I’m simply waiting, which has made the whole experience unnecessarily frustrating.
I hope END improves the transparency of import charges and provides clearer return instructions and better customer support for international customers.
Great brands with great customer care. Jamila was patient and really helpful.
You’ll always find something great in this store.
Easy ordering , delivered on time. Then yo u have the superb quality of the product. End x Adidas are one of the best collabs for trainers.
Delivered on the day as promised by trusted DPD always good with End
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