good, came to europe fairly fast. The only thing that disappointed me was how damaged the box was - although keep in mind this was the first time over multiple orders so its probably the currier’s fau... See more
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133 - 137 Grainger Street, NE1 5AE, Newcastle Upon Tyne, United Kingdom
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had a very disappointing shopping experience.
I placed my order, and before I had even received it, the store launched an additional 15% discount. I contacted customer service immediately to ask if they could refund the 15% price difference. I believe it's only fair to offer price protection when customers haven't even received their orders yet.
However, customer service told me that because my order had already been shipped, they could not apply the discount retroactively. Instead, they suggested that I wait for the order to arrive, return the item for a full refund, and then place a new order at the discounted price. They also offered free shipping on the new order.
This is an extremely inconvenient and unreasonable solution. Instead of simply refunding the price difference, I have to go through the entire process of receiving the item, returning it, waiting for the refund, and placing another order. It wastes my time and creates unnecessary hassle for both the customer and the company.
This policy shows very little consideration for existing customers. It has turned what should have been a simple shopping experience into a frustrating one. I am very disappointed and will think twice before purchasing from this store again.
WELL WHAT CAN I SAY I ain't brought no spzl for onetime mabey about a year or so I made a genuine mistake can't say what but still & END carried on with my order so a million % thanks to END & see be back when the next launch/drop is there so as I say a million thank you
Great customer service by Bry. Ordered 4 tea cups, unfortunately one arrived broken. Contacted customer services and the service by Bry was amazing. A replacement was in the post an hour after first contact. Many thanks Bry.
END has those products you don’t have access to every day. The unique designs and designers that offer a stylish look and one of a kind items. I like that I don’t expect to see everyone wearing the items I have in my closet.
Dispatched later than expected, so made an enquiry regarding this which was responded to quickly. When my item did arrive, it was well packed and in perfect order.
The quality of the service is perfect. Shipping is fast andyou can find a lot of brands for a good price
Simply perfect. Product selection is one of the best in whole Europe and the buying experience couldn't be better. Everything was vlear and simple. To my surprise the ordered item was delivered to my home in Finland on the next day after the purchase. I've never had such a fast delivery from foreign webshop.
I was not at all satisfied with the service. It takes a long time to respond and they don't answer the question.
I’m really super happy with company, fast shipping and orginal cloths I ordered.
Thank you END. ❤️
Delivery take quite a bit longer compared to other sellers.
As described,perfect and super quick,can’t say more than that really 5 *
Great service from End as always. Keep supporting this store as we have lost so many in the last few years.
End have a wide range including great collabs such as with Adidas Spezial which is the range I made a purchase from.
The cap I bought was delivered within the proposed timeframe which was a bonus too.
Can't fault End, their purchase process, payment options or delivery.
I will definitely be buying from End again.
Top class from END yet again. Treat myself to a new pair of Soucony trainers, and they were a great price in the sale. Very happy customer.
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