I hardly ever leave bad reviews but this one has upset me. I booked a end of tenancy clean for my small flat in Tunbridge Wells which I rent out. After the clean there was dog hair left under the so... See more
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See what reviewers are saying
Couldn’t be more happier with my end of tenancy clean and carpet clean done by Elin on Sunday. He arrived on time and provided a fantastic service - my flat has never looked cleaner, particularly impr... See more
Company replied
Elin did an end of tenancy clean for me today and he was so wonderful. The flat is *sparkling* clean and he patiently scraped away a TON of extremely stubborn scale that I could not get rid of! It was... See more
Company replied
From the moment we reached out to Tenancy Cleaners London, and heard back from Marie in Customer Support, we knew we were dealing with a super efficient and professional team. We booked in an end... See more
Company replied
Company details
- House Cleaning Service
- Carpet Cleaning Service
- Cleaning Service
- Curtain and Upholstery Cleaning Service
- Upholstery Cleaning Service
Written by the company
Welcome to Tenancy Cleaning London. We are a London Based Cleaning Company Specialising in End of Tenancy Cleaning. We have been providing an End of Tenancy Cleaning in London for more than a decade. We are fully aware of all cleaning requirements of Estate agents and landlords and will provide you with a comprehensive list of completed tasks. If your lease is coming to an end, we can HELP you get your FULL DEPOSIT BACK. All our Services are backed by our 100% Satisfaction Guarantee. We are confident that, No other cleaning company can provide you with a better End of Tenancy Cleaning Service. Why our End of Tenancy Cleaning is different? Because, we care. Our aim is indeed to help you complete the End of Tenancy Cleaning process successfully. Through our extensive experience of more than 10 years of conducting an End of Tenancy Cleaning in London, we have learned what is required to deliver outstanding service to our customers.
Contact info
67 Hatton Garden, EC1N 8JY, London, United Kingdom
- 02034 88 17 61
- contact@endoftenancylondon.cleaning
- endoftenancylondon.cleaning
3.4
Average
132 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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The Tenancy Cleaning London is a very…
The Tenancy Cleaning London is a very good and professional agency which I've used for my final tenancy professional cleaning before handing over the flat. The entire process was clear and straightforward. Good, clear and concise communication from obtaining the quote to having people on site, performing an exceent job in very concise period of time. Always recommendable!
April 26, 2022
Unprompted review
Reply from Tenancy Cleaning London
Dear Ole
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Avoid at all costs
Avoid at all costs.
We selected this cleaner because they had lower prices compared to many similar services within London.
After the cleaning, we received a failing inspection from our landlord. We requested a follow up visit, after which the landlord said that none of the major issues were still addressed. This forced us to book a separate cleaner at our own expense to address the outstanding issues, otherwise we would not have received our full deposit.
Throughout the process the entire team was completely out of contact, including those within the office and the cleaners themselves. We were unable to reach anyone by phone, which made it impossible to schedule a time for the landlord to be present for inspection at the time.
A sample of the outstanding issues they noted were hallway cupboards dusty within, limescale throughout the bathroom, debris on the floors, dusty mirrors and windows, dirty carpets, freezer not defrosted with items left inside, grease on the hob and vent. The inspection report includes photos confirming all of these issues.
Please spend the extra £20 to get a decent cleaner and avoid the headache.
April 6, 2022
Unprompted review
Reply from Tenancy Cleaning London
Dear Max
We are sorry to heat that. Please allow us explanation from our side. We have received your complained on the 7th of March and have offered a free follow up cleaning on the same day to rectify any outstanding issues.
You have agreed for us to go back to the property and have mentioned that someone from the agency will be on site and will check the work on completion. However, when we arrived there was nobody and we had to spend an hour going back and forth to the estate agency for keys. We also asked the agent if someone will be coming to inspect but they told us to lock the flat and return the keys.
Further, we have evidence that the flat was cleaned to a high standard and have sent you more than 30 photos to prove that. We also have a video evidence but the file was too large to be send.
Kindest regards,
Tenancy Cleaners London
Chris conducted an end of tenancy clean…
Chris conducted an end of tenancy clean in my one bedroom flat including a deep carpet clean - the flat looks absolutely amazing now! I couldn’t be happier and recommend his services more. Will 100% use Chris/this company again - thanks!
March 25, 2022
Unprompted review
Reply from Tenancy Cleaning London
Dear Elizabeth
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Good job
Good job. Completed in 4 hours, 2 bedroom house. Cleaner was helpful and efficient.
March 5, 2022
Unprompted review
Reply from Tenancy Cleaning London
Dear Ruth
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Cleaners were great
Cleaners were great, arrived on time, efficiently did the job, will have no concerns using them again.
February 25, 2022
Unprompted review
Reply from Tenancy Cleaning London
Dear Stuart
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Great service and thorough clean
Great service and thorough clean! I highly recommend using them!
January 30, 2022
Unprompted review
Reply from Tenancy Cleaning London
Dear Miranda
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Reply from Tenancy Cleaning London
Dear Chris
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Great job Annie 👍 thank you.
January 8, 2022
Unprompted review
Reply from Tenancy Cleaning London
Dear Juliana
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Very professional and excellent t job
January 5, 2022
Unprompted review
Reply from Tenancy Cleaning London
Dear Jeremy
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Tenancy Cleaning booked with Marie
Tenancy Cleaning booked with Marie. Daisy was on time and polite & very speedy and thorough
January 3, 2022
Unprompted review
Reply from Tenancy Cleaning London
Dear Harry
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Amazing customers service
Amazing customers service! I reached them through email and they replied so quickly. We arranged an end of tenancy cleaning for the next day. There was even a miscommunication on my part but Marie was very accommodating and patient with me. Thank you!
Many thanks to the cleaning staff Ani and Tanita as well, they were super nice and lovely and finished in 2 hours (it was a 2bedroom, 2bathroom flat).
One small thing, they forgot their drink in one of the bedrooms and it really wouldn’t have been a problem if it wasn’t left on an uncovered mattress (it stained a little). I understand it is an honest mistake and can happen to the best of us, but please be careful with that the next time since most of us are renting and our deposits can suffer as a result.
But yeah other than that, very happy with the service. Thanks again!
December 28, 2021
Unprompted review
Reply from Tenancy Cleaning London
Dear Aysat
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
End of tenancy clean
Place looked great, better than when I moved in. Very efficient and great value. Would recommend.
December 14, 2021
Unprompted review
Reply from Tenancy Cleaning London
Dear Caroline
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Used this company twice - very happy both times
We used this company twice - once to complete an end of tenancy clean for our previous rented flat, and also to deep clean the new flat we had just purchased. I had done some research and this company was very reasonably priced for both a one bed, carpeted flat and a two bed, laminate floor flat. The cleaner was punctual, polite and thorough. The process was clear and as advertised. Very happy with the service.
November 23, 2021
Unprompted review
Reply from Tenancy Cleaning London
Dear Georgia
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Costly and low-quality job
I called them for cleaning before moving to my new place. Note that the home was empty, with no furniture apart for basic kitchen stuff.
General superficial cleaning (floors) was ok but:
- they did not properly clean the oven (particularly the grid)
- rubbish was left under the kitchen furniture
- windows frames have not been cleaned (although I explicitly asked them).
The price was excessively high for this low-quality service
Reply to your comment: the service was provided on 6th of November, not 11th of June!
November 17, 2021
Unprompted review
Reply from Tenancy Cleaning London
Dear Serena
We are sorry to hear that you were not satisfied with the cleaning service provided. We have completed a cleaning service for you back in 17th of June. We don't understand why we are receiving this review 5 months after our visit. Further, we don't have an email from you to complain about the service so that we can try to help.
Regards,
Tenancy Cleaners London
Easy to book and the job was done very…
Easy to book and the job was done very proffesional. I fully recommend this company
July 13, 2021
Unprompted review
Reply from Tenancy Cleaning London
Dear Narem
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Friendly, hassle-free, and did a great job
The cleaner arrived on time, was very friendly, and did a thorough job. Overall we were very satisfied and would happily recommend. Thanks!
July 6, 2021
Unprompted review
Reply from Tenancy Cleaning London
Dear Nik
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
It's a waste of money
It's a waste of money. What you get is a wiping and not a deep clean. It's not at all a end of tenancy clean. They left anything that needs a tough clean and cleaned the one that goes in one go. if it needs bit more repetitive cleaning, then they would just skip it. The cleaning liquids they use are from Aldi and Lidl and they expect do an end of tenancy clean with those solutions. The customer service is poor and not polite. They don't take customer concerns into account. They told me they only accept cash and I'm still waiting for my receipt. I would pay bit more and get a proper company.
July 5, 2021
Unprompted review
Reply from Tenancy Cleaning London
Dear Reddy
Thank you for your feedback. We are sorry to hear that you are not satisfied with the service provided by our company. Please contact our office for further assistance. Thank you
Kind Regards
Tenancy Cleaners London
Punctual, efficient and thorough
The cleaners were punctual, efficient and did a thorough job cleaning the flat. Will recommend. Thank you
July 1, 2021
Unprompted review
Reply from Tenancy Cleaning London
Dear Shaun
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Amazing service
Amazing service. Couldn't recommend it more. The lady that came to clean was at our flat before time, and was super careful with everything. Very detailed and profissional cleaning.
June 15, 2021
Unprompted review
Reply from Tenancy Cleaning London
Dear Margarida
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Would very happily use again
Would very happily use again. Fairly priced for a thorough service. The cleaner was friendly and professional, and worked in a fully COVID compliant manner.
June 4, 2021
Unprompted review
Reply from Tenancy Cleaning London
Dear Daniel
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
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