I haven't received or tried the goods yet, but I have paid for extras not originally describe as add on costs. So it's a gamble that it works as described. I am concerned that despite the marketing,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I didn’t receive my Enence even though I was told it was delivered. I contacted customer service and they replied promptly. They told me they would ship out a new Enence and I wasn’t sure they would... See more
Company replied
This is a great device for quick and accurate translation! The speech is clear and it is very user friendly. The app was easy to locate, download and navigate. Enence works best when communication is... See more
Company replied
Too many add ons. Need to give information up front so you can tick a box if you required each add on. Disappointed that this does not occur as each new screen is asking for something else!
Company replied
Company details
Written by the company
Have a real time two-way communication with any person on this planet. Simply press the button, speak and get the voice translation in 1.5 seconds.
Contact info
United States
- +1 (659) 224-2131
- support@enence.com
- enence.com
4.2
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not complicated to use
March 6, 2026
Unprompted review
Reply from Enence
Hello Helen,
Thank you for rating us 5 stars! We're delighted to hear that you find our product easy to use. Your positive feedback is truly appreciated.
Should you have any questions in the future, please feel free to reach out to our customer service team at https://support.enence.com.
Thank you for being a valued customer.
Enence Support Team
it was easy to buy
March 5, 2026
Unprompted review
Reply from Enence
Hello Emilio,
Thank you for your positive feedback. We're delighted to hear that you found the process easy. If you have any questions or need further assistance, please feel free to contact our customer service team.
https://support.enence.com
Thank you for choosing Enence.
Enence Support Team
It's will be good.
March 4, 2026
Unprompted review
Reply from Enence
Hello János Benedek,
Thank you for leaving a review and for your feedback. We're glad to hear that you find it good. If you have any further concerns or questions, please feel free to reach out to our customer service team for assistance.
https://support.enence.com
Thank you for your support.
Enence Support Team
Worst support ever.
Hi.
I ordered a direct translator because the websites I've visited and researched the best direct translator out there told me this was the one topping the charts.
So I ordered one, I got it and I tested it all day, the same day I sent it back. It was completely useless, the Google translator app is way more effective and correct in translating. I can name so many faults with this device and it's so frustrating that it's promised to be nr1 translator.
Worst device ever bought.
And it doesn't stop there, there is NO support what so ever, it's an AI who the has as their support, there is NO support "team". Every time I ask to talk to a human representative, I get the response "we understand that you want to talk to a human representative" but then it stops there.
I am asking several times to talk to a representative but I NEVER get in touch with one.
This feels allot like a scam. I sent my return package as soon as I got it after testing it one whole day with several languages and sentences with people who talk the languages. It's utter trash.
I recommend looking elsewhere for such a product and or also try using google translate as its way more correct and effective than this device from enence.
Update: I have waited 2 weeks after they told me the return process was completed on their end, and I have still not received my refund. This is starting to feel more and more as a scam.
And I'm getting tired of you're bad support AI that can't give me any concrete answers.
March 4, 2026
Unprompted review
Reply from Enence
Hello Orai,
We are happy to inform you that your reported issue has been resolved by our customer service team as of March 17, 2026. If you have any further questions or need additional support, please feel free to reach out to us.
We genuinely appreciate your feedback and your patience during this process. Your insights play a crucial role in our commitment to enhancing our services.
Thank you for your continued support. We are dedicated to ensuring your complete satisfaction as our valued customer.
Warm regards,
Enence Support Team
Reply from Enence
Hello,
Thank you for your positive review and feedback. We are pleased to hear that you found our product well presented. If you have any questions or need further assistance, please do not hesitate to contact our customer service team at https://support.enence.com.
Thank you for choosing Enence.
Enence Support Team
reasonable pricing though annoying add…
reasonable pricing though annoying add ons
March 3, 2026
Unprompted review
Reply from Enence
Hello David,
Thank you for your positive review and feedback on our pricing. We understand that add-ons can sometimes be annoying, and we appreciate you bringing this to our attention. If you have further concerns or need assistance, please reach out to our customer service team at https://support.enence.com.
Thank you for your support.
Enence Support Team
Great little item.
March 2, 2026
Unprompted review
Reply from Enence
Hello,
Thank you for your positive review. We're delighted to hear that you're pleased with the item. If you have any additional feedback or questions, feel free to contact our customer service team.
https://support.enence.com
Thank you for choosing Enence.
Enence Support Team
Too many add ons that must be added now!
February 28, 2026
Unprompted review
Reply from Enence
Hello Joanne,
We apologize for the inconvenience caused by the additional add-ons. We are continuously working to improve our offerings and ensure a smooth experience for our customers.
If you have any further concerns or need assistance, please don't hesitate to reach out to our customer service team at https://support.enence.com.
Thank you for your patience.
Enence Support Team
Straight forward except no information…
Straight forward except no information given on shipping time
February 28, 2026
Unprompted review
Reply from Enence
Hello Philip,
Thank you for your feedback and we're glad to hear that you found the process straightforward. We apologize for any confusion regarding the shipping time information.
If you have any specific questions or concerns, please feel free to reach out to our customer service team here: https://support.enence.com
Thank you for bringing this to our attention.
Enence Support Team
easy to order
easy to order, but there is a lack of information, already i feel i will regret this purchase.
February 28, 2026
Unprompted review
Reply from Enence
Hello Robert,
Thank you for your feedback and for bringing this to our attention. We understand your concerns about the lack of information provided during your ordering process. Please rest assured that we are here to help you with any questions or uncertainties you may have regarding your purchase.
If you need any further assistance, please contact our customer service team at https://support.enence.com.
Thank you for your understanding.
Enence Support Team
Easy enough to follow
Easy enough to follow, but I felt it is deceptive that it is extra for offline, and yet only 19 languages are available off line. However it does give an option to not take up offer at each option.
February 27, 2026
Unprompted review
Reply from Enence
Hello Marion,
Thank you for sharing your feedback with us. We are pleased to hear that you found the product easy to follow. We understand your concerns about the availability of offline languages and appreciate your input regarding the additional costs involved.
If you have any specific concerns or questions, please feel free to reach out to our customer service team for assistance. They are always ready to help.
https://support.enence.com
Thank you for choosing Enence.
Enence Support Team
I wish it worked without the phone app
I wish it worked without the phone app. Slightly better than google translate but still tied to phone. If you use the phone for any other purpose it ceases to function.9
February 12, 2026
Unprompted review
Reply from Enence
Hello Ronald,
Thank you for sharing your feedback with us. We understand your concern about the device being tied to the phone app, and we apologize for any inconvenience this may cause. Please note that our product is designed to work alongside a phone to deliver the best functionality and translation experience. We appreciate your understanding and are continuously working on improvements.
If you have any further questions or need assistance, feel free to contact our customer service team through https://support.enence.com.
Thank you for choosing Enence.
Enence Support Team
Ihave not experience
February 25, 2026
Unprompted review
Reply from Enence
Hello Dragan,
Thank you for sharing your review with us. If there is anything more you'd like to know about our services or if you need assistance, feel free to reach out to our customer service team.
https://support.enence.com
Thank you for your feedback.
Enence Support Team
Unreturnable even if defective. Consumer should know if you open up the…
Consumer should know if you open up the box and to try it out, you can no longer return it. You get AI generated replies from customer service. Even if it is defective, like mine which had poor translation and the max volume was so low you could never hear it in a public setting, it is nearly impossible to return for a refund. Use google translate instead. STAY FAR AWAY FROM THIS PRODUCT!
February 24, 2026
Unprompted review
Reply from Enence
Hi Kevin,
We are pleased to inform you that we have successfully addressed the issue you raised, following a comprehensive review. As of February 26, 2026, the matter has been resolved. Should you require any further assistance, please do not hesitate to contact us.
We sincerely appreciate your feedback regarding the resolution of this issue. Your insights are incredibly valuable to us as we continually work to improve our services.
Your support and feedback are essential to our progress and success. Thank you for your continued partnership and contributions to our growth.
Warm regards,
Enence Support Team
It was good…though there’s always room…
It was good…though there’s always room for improvement
February 25, 2026
Unprompted review
Reply from Enence
Hello MRS KATE FEHLHABER,
Thank you for your feedback. We appreciate your positive comments and also recognize there is always room for improvement. Your feedback is invaluable to us, and we are continuously working on enhancing our products and services.
If you have any specific suggestions or concerns, please feel free to reach out to our customer service team at https://support.enence.com.
Thank you for being a valued customer.
Enence Support Team
The product is good
The product is good, the chasing for money with add on extras is a disappointment
February 24, 2026
Unprompted review
Reply from Enence
Hello Michael,
Thank you for taking the time to share your feedback with us. We're glad to hear that you are satisfied with our product. However, we apologize for any disappointment caused by the add-on extras and their associated costs.
We appreciate your input and will consider it as we strive to improve our offerings.
If you have further concerns or questions, please feel free to reach out to our customer service team at https://support.enence.com
Thank you for your understanding.
Enence Support Team
Understanding Ukrainian
February 11, 2026
Unprompted review
Reply from Enence
Hello,
Thank you for your feedback and for sharing your positive experience with understanding Ukrainian using our product. We are delighted to hear that it worked well for you.
If you have any questions or need further assistance, feel free to contact our customer service team at https://support.enence.com.
Thank you for choosing Enence.
Enence Support Team
Too many questions asked before final…
Too many questions asked before final checkout
February 22, 2026
Unprompted review
Reply from Enence
Hello,
Thank you for your feedback.
We apologize for the inconvenience caused by the checkout process asking too many questions. Rest assured, your concerns are important to us and will be looked into by our team.
If you have further concerns, please contact our customer service team at https://support.enence.com.
Thank you for your patience.
Enence Support Team
Waiting for delivery
Waiting for delivery to try it out.bi travel overseas alot.
February 21, 2026
Unprompted review
Reply from Enence
Hello Richard,
Thank you for your review and for your interest in trying out our product during your overseas travels. We hope it meets your expectations and assists you effectively on your trips. If you have any questions or need further assistance regarding your delivery, please do not hesitate to reach out to our customer service team at https://support.enence.com.
Thank you for your patience and understanding.
Enence Support Team
Reply from Enence
Hello KAREN Embrey,
Thank you for your positive feedback. We're delighted to hear that you enjoyed our website. If you have any further comments or suggestions, feel free to reach out to our customer service team at https://support.enence.com.
Thank you for your support.
Enence Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.